Express By Holiday Inn Southampton West

This reviewer provided a score but did not have any comments

This hotel was good velue for the money. It was in the right place , near the cruise port saving any hold ups on the motorway on the day of sailing. i was pleased with the service and helpfulness of the staff, reception and breackfast staff.

Not a dislike but it would help if there was a restarant of some kind at or nearer to the hotel for an evening snack or meal. This to save having to get the car outagain to go following a long journey already? We had to go right into Southampton to get a meal, I could not find the local pub/restarant.

very convenient location, pleasant staff, efficient, right temperature, good shower, plenty of hot water

Its not a beautiful place or site, but then you wouldn't bok this sort of hotel if you really wanted that

noise level kept me awake all night from the fan, and if we above kitchen area... i wouldn't stop there again and no restauntant unlike other holiday inn

The professionalism of the staff was out standing, especially Hannah who offered excellent Customer Service. The location of the hotel was excellent.

Lack of facilities,no hot breakfast or evening meals.

The friendliness of the staff, and the extra lengths they all went to to make our stay enjoyable.

smooth running polite staff privacy

location

Staff were helpful but not obtrusive, room was clean and adequate, breakfast was good and overall the stay was good value for money.

The staff were helpful but unobtrusive. The rooms were large and very clean.

Helpful staff, free parking, ease of access.

I liked the open plan foyer so that you could feel like you weren't trapped in your room but had somewhere else to relax.

There was nothing in the immediate neighbourhood, but it is a travel hotel! The hairdryer didn't work but I forgot to mention it to the desk.

Good parking facilities. No nonsense booking in and out. Ideally situated for what we needed and efficient and friendly service.

Possibly too busy at breakfast time and some shortages of certain items; crockery, butter, etc. But these were replaced when pointed out.

Although the breakfast was only descibed as 'continental', the selection was excellent (and most guests don't need a cooked breakfast anywaylooking at them!)

It would have been nice to eat in when we arrived rather than have to go out again but the pub down the road is good value for money.