This is a good hotel that gets all the major things right:
- Very comfortable, spacious, modern room, spotlessly clean and thoughtfully laid out with all the conveniences – hairdryer, ironing board, kettle, safe, and so on.
- Huge, very comfortable, bed with good pillows.
- A good shower with good quality towels and a heated mirror in the bathroom.
- Delicious breakfast with decent coffee.
- Nice setting as you drive in with trees and a smart car park.
- Most of the staff, particularly the gentlemen, are skilled at customer service and interested in the details. One charmingly tried to remember our room number as we went into breakfast. Another went out in the pouring rain to straighten up a fallen umbrella.
- I didn’t try the spa but it looked and smelled very nice.
Room for improvements:
- The worst designed entrance I ever recall seeing. A maze of concrete and fencing and a glass structure that doesn’t reach the car park to keep you dry. If you’re looking for a country-retreat style hotel with an elegant entrance, this isn’t it.
- Outdated, very small, reception area. Ugly carpets and an ugly desk with a lukewarm welcome from the ladies behind it.
- I think there are training issues: For example:
o My requested newspaper not delivered, ladies on front desk looked baffled. Then they got me the wrong one and looked at me blankly without a word. It eventually arrived after the opportunity to read it had passed.
o At breakfast, you have to spell everything out. A glass of water? Yes. And now please bring one for my friend. More coffee? Yes, and now please bring us some more milk. And so on.
o Chambermaid ignored “Do Not Disturb” sign on my door and knocked to ask if she could clean, and proceeded to engage me in a conversation about it.
- If you’re not dining, strange choices on the bar menu.