Unfortunately what left the hotel down was the service it was terrible and it really ruined what could have been a very nice and relaxing stay. I don't know if they are having staff issues but the service was confused, disjointed and not acceptable for this level of hotel. Tables not cleared, asked to clear table and take order, said would be right back, never came back. Asked for cocktail list but never came back to take order. Afternoon tea, brought tea, and then brought sandwiches, scones etc 20 minutes later. Breakfast had to wait for over 30 minutes for cooked breakfast, no toast. The list goes on
Also the hotel was overun by weddings and I feel this affected the service offered to guests who were not attending a wedding.
The hotel is beautiful and the room was excellent. The spa facilities are very good as well. It was a nice touch to have fresh milk in the mini fridge in the room.