Fernbank Hotel  

The staff that I met were excellent and very willing to help. Compared to some of the bigger hotel groups this hotel was very good value for money. I would certainly stay here again.

We arrived late and were greeted in a very friendly manner. More like a home than hotel

The helpfulness of those running the Hotel. The light and airiness of our room. The closeness to the centre of Basingstoke.

I could have done with a comfortable armchair

staff very polite, breakfast brilliant

The location - close to Town Centre

No public lounge Early Checkout rules (10 a.m.) No breakfast at weekends

friendly staff lovely breakfast

noisy lads next door to me

Location

Shower cubicle door

Costs + description as a hotel is misleading - this is a fair B&B in a backstreet - basic and functional - it's prices were higher than the local premier inn which is in a league above for facilities and location

Nice friendly hotel

Location

As an asthmatic I would have liked to know that my room would be at the top of the house (2 flights of steep stairs).

Ideal location near city centre but without high price tag. Clean rooms with wifi access suitable for business travel and a fresh cooked breakfast in the morning of your choice. Friendly staff.

Decor a little dated but clean

It is really near town center. It has all possible things that you can need, even umbrellas for guest use. Everything is clean. And the staff is friendly and helpful.

The map on the site and on the booking confirmation is not so accurate, better relay on the address or gps coordinates. The rooms are not so big., But have everything you could need.

Staff helpful and friendly

5 minute walk to a variety of restaurants. Free wifi. Ample parking.

Mattress was hard and broken down. Pillows were flat. Had to kill a large spider in bathroom. Very small room for Executive Double. Overpriced.

family atmosphere very friendly.Location to centre

Central Location, easy reach of Basing View

Expensive

I liked the friendly staff, quick service, good food, comfortable bed, quiet location within walking distance of major shopping center and the staff organised my taxis.

It's a lovely house! I like it. especially the English breakfast.

if the breakfast be availble on weekend, it will be much better.

Very quiet and comfortable

mattress in our room was a bit saggy

Extremely pleasant stay,Clean throughout, Good Quality Breakfast at reasonable price, Wi fi facility spot on. Thank you Will use Hotel again and recommend to others.

we were charged £15/night for breakfast (for 2 people) even though the price shown on the booking was £5.50 per person per night.

Very comfortable - Good breakfast

Access for residents is only through the front door up several steps whereas the car park is at the rear of the building via the driveway at the side. This proved very difficult for older preople (we are both in our late 70's/early 80's). This was made even worse due to the very wet weather. I suggest access could be made available through the sun lounge at the rear. Sadly my lady had a fall on the driveway due to a protruding tree root through the tarmac. She suffered a dislocated arm and brusing of the face and spent the first night in A&E hospital. This is not a complaint, but if access had been available for residents at the rear of the building, this accident would not have occurred.

homely environment

heat came on too late in the morning

Good breakfast in terms of quantity and quality of cooking

wir waren zum 2. Mal im Fernbanks, weil die Lage zu unserer Partnerschule ausgezeichnet ist.

Am dritten Morgen bekamen wir kein Frühstück weil um 9:05 vor einem verschlossenen Frühstücksraum standen. Auf Nachfrage um erreichten wir um 9:o7 den Chef, der uns sehr kurz abfertigte. Da dies unser Abreisetag war, empfanden wir das als sehr unglücklich. Im Zimmer war die Milch zum Tee schlecht.