Best Western Fir Grove Hotel  

Convenient location

Length of time taken to check in

Very efficient check in by charming young lady on reception. Room was very comfortable with good facilities. It was a bit noisy as we were in room 1. But this is to be expected as we were at a staff Christmas party and there were other parties going on so a bit of noise was to be acceptable.

No complaints personally but I do know that some of our party thought their rooms were very cold and could not get the heating to work.

The receptionist that booked me in was excellent.

The receptionist that booked me out had an attitude.

The function room was lovely, and the food was of a good standard, however I would not stay the night there again (see below).

I booked a standard executive room but due to some "computer error", all of those rooms were already allocated and I had to make do with a standard double. I did have a complimentary bottle of wine by way of an apology, but I was still very dissatisfied. I would rather have had the room that I booked. The standard double is a very pokey room; just one foot diameter either side of the bed making it feel quite claustrophobic. The bathroom was outdated and in a poor state of repair. When I booked the on-line deal I had for standard exec room was £84 (hotel price was £94) but when the hotel was unable to provide my room they charged me the same price for the standard double (that was their hotel rate for standard double) The function room was lovely, and the food was of a good standard, however I would not stay the night there again.

Fixtures and fittings are first class, my bedroom was quite small and compact, but well equiped, clean and comfortable. Staff were friendly, food was good enough, the dbb can end up being a little on the high side.

Comfortable hotel with free bar hours.

Excellent desk staff at reception - good warm and clean room

Staff friendly. Reception area was very attractive

Would not stay again. Rooms very tired and in serious need of decorating. Peeling pain and wallpaper, mould on tiles, TV remote didn't work, tiny room. Just grotty in general, although reception area looked very plush in comparison

Unfortunatly the Chef had injured his hand and was unable to provide us with a meal on the Sunday evening. We were offered the use of a taxi to go elsewhere but decided to walk to a Cantenise restraunt who provided us with an excellent meal.

Friendly helpful staff except at reception when we first arrived. Did not know anything about our booking. The food was of a much higher standard thN I expected. Gourmet dinner.

Although the furnishings in the bar and restaurant were attractive and elegant it was extremely dark even in the morning when the sun was shining.

Staff were brilliant and accomodating

The friendly staff are a real asset; they are helpful and make one feel very welcome. The food was good although a bit pricey. The bar/lounge area was well spaced and appointed - provided a nice alternative to staying in ones room all evening.

No gym or pool. Rooms should have ironing facilities the hotels laundry collection outside my room was an unexpected wakeup call; although it would have been better if it had beed a bit later - 7am as opposed to 5am!

The staff were very pleasant and helpful particularly the young lady on reception who had only been with the company a short time. The room was clean and bed was very comfortable. We stayed in an executive room and thought it was good value for money. Breakfast was excellent with lots of choice and as much as ypou wanted to eat. The hotel is very close to Stockton Heath which is a lovely little town with some unusual shops and lots of cafes and restaurant. We will defimitely use this hotel again.