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Newest reviews for Flexi-Lets@Woking Town Centre

  • Yannick
    July 8, 2014

    The welcome from the person who picked us up The space in the flat The good shower

    the loose lats under the bed in the 2nd bedroom


  • Elizabeth
      United States of America
    July 6, 2014

    The location and facilities, other than the dryer

    The staff tried to change the facilities prior to arrival, which is unacceptable. The staff member, who met us at the site was 1 1/2 hours Kate and would not answer her phone or respond to text messages for over an hour. Then said she ran out if petrol. Very disorganized and not helpful showing the facilities and only brought one key for 3 adults! Being late us one thing, but being late and not responding to messages, when U was with my daughter and grandson, who has a terminal heart condition was unthinkable and I will never use Flexilets in Woking for sure again and doubtful if I would use in any other town as well.


  • Anonymous
      United Kingdom
    July 5, 2014

    The location was brilliant right in the town centre by the station.

    The check in was shocking I arrived at 13-00 and couldn't use my room until 16-30 because it hadn't been cleaned. This left me stuck walking round town. I was offered compensation but this never materialised, very bad customer service.


  • Roy
    June 25, 2014

    Location, size and the standard. Also the wiev was nice:-)

    The balcony was locked and I was ot given the key


  • Jayne
      United Kingdom
    June 22, 2014

    The apartment was clean.

    The staff were rude, i had problems even from booking, i a=emailed a member os staff to check we were all in the same location, she told me they were very busy and fully booked but would try, this was two days before travel, i then asked to confirm e were all in the same location as we were travelling from different areas and if we were not together i would need the postcodes for the other guests! Her reply "as per my last email we are fully booked, but we will try" i complained to a Manger who assured me we were in the same location and that the member of staff i had been communicating with would be given some customer service training! When we arrived we were asked where were staying, i told them they need to inform me of that! I was told to ring the main office to get someone to tell me where i was staying only to to be told i have to call someone called Liz on her mobile to find out! I did, we waited outside the reception for over an hour whilst i took calls from Liz who was meant to meet us but was out of the area in Basingstoke, she then asked me to drive to a Tesco Express, we had no idea where we were as we are from out of area, someone called Simone would meet me there with the keys...i waited, Simone arrived and turned out to be Simon! The cleaner! He was most helpful in all fairness to him and even came in the car with us to guide us the 2 mile trip to the car park....back near reception where we originally were waiting for Liz and which we could have walked in less than a minute He took us the to the first room for 4, it was fine, he then took me to the second room for four which turned out to be for two! I asked where the second bedroom was and he told me there are no more two bedroom apartments available?? I had booked this quite a bit before so couldn't understand this as i has specified 2 x 2 bed apartments!


  • Christopher
      United Kingdom
    June 17, 2014

    Close to station

    Booking website said access to jacuzzi and steam room. None of these things were actually there. The rooms were tiny and the booking staff were rude and accused us of losing the keys.


  • David
      United Kingdom
    June 9, 2014

    Very comfortable accomodation

    Delays in accessing properties


  • Michael
    May 24, 2014

    The gym - large, well spaced out, well equipped. Having a good sized bath and bathroom. Bedrooms and living room were well lit with natural light through the large windows. Comfortable bed.

    Rooms were all separate, with doors. It would have been more spacious and lighter everywhere with open plan living/kitchen area. Would have liked more space for my bathroom kit away from the sink. I found the shelf over the sink made shaving difficult and messy (water dropped on the floor). Easy to bump head on shelf.


  • Anonymous
      United Kingdom
    May 22, 2014

    liked the location, it was very near to town centre.

    bed was not comfortable, i got backache. there was no toiletries. you should also have a fan for summers.


  • Anonymous
      United Kingdom
    March 25, 2014

    I would certainly use these facilities again.


  • Nick
      United Kingdom
    March 20, 2014

    Clean & tidy, nice bderooms

    No welcome pack or information. Limited things in kitchen. Location was different than pictures advertised


  • Bhuvana
      United Kingdom
    March 10, 2014

    Property looked nice and clean

    I am pregnant and I was sent to the wrong location It took almost an hour to get hold of the flexi-lets agent, sort out the right location and check-in. For £150 per night price I don't think it was a comfortable stay. I had to walk to the right location in cold weather which caused difficulty. I stay locally on week days to avoid travel and walk as advised by my doctor. But it did not solve the purpose that night I need compensation for the hassle I had to go through on a chilly night weather.


  • Anonymous
    December 28, 2013

    Clean linen, central location.

    1) We were not put in the property we booked. They seem re-interpret the booking to be "Woking Centre", which is wrong of them. 2) We were not informed of this change (they sent us an email a few hours before our arrival, which is useless given that we had no access to email at that point) 3) When we arrived, there was total confusion and no one to help us. We had inadequate information and a long struggle to find the right building, and then the right entrance, in the dark and the rain- it was farcical. Terrible first impression.


  • Anonymous
      United Kingdom
    November 26, 2013

    The advertised spa and hot tub were out of order and appear to have been for some time. Should not really include as a facility if not readily avaliable.


  • Anonymous
      United Kingdom
    September 27, 2013

    Staff were very friendly and helpful. Apartment was very clean and comfortable. Restaurants and shops were close by.


  • Kathlyn
      New Zealand
    September 23, 2013

    easy access to the rail. Shopping centre handy.

    booked the Centrium but located in the Exchange. Only contact with the agent was via my cellphone- asked for a late checkout and was told to call another number.


  • Robert
      United Arab Emirates
    August 31, 2013

    Location was convenient to a few restaurants.

    Reception staff had no knowledge. Apartment was dirty. Too expensive.


  • Lisa
      United Kingdom
    August 25, 2013

    A large spacious apartment in a good location.



  • Jacqueline
      United Kingdom
    July 9, 2013

    Location, close to station Style, contemporary, and light

    The apartment was not cleaned before our arrival, we had to wait until 5 pm for the cleaners to arrive. This was very inconvenient for us after long flights.


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