Macdonald Forest Hills Hotel & Resort  

Building and surroundings naturally beautiful but enhanced by staff who were all excellent, from reception, to husekeeping, bar/restaurant and concierge. All really nice warm, friendly and professional and provided lots of useful local knowledge with regards walks etc.....

Bar prices a bit pricey, especially for scotlands national tipple, whisky starting around 5 pounds for 25 ml!

The staff were attentive and helpful. The bedroom was very clean and warm, the cleaners were pleasant and helpful. The staff in the bistro restaurant were very attentive and the service was exceptional. We had a very enjoyable meal. The views and scenery from the hotel were beautiful. The restaurant was a clean, bright room with stunning views across the loch.

We think that the bistro could do with some refurbishment as the carpets were threadbare. The ceiling in the bistro was also chipped.

Nice facilities, price and great views from the hotel

Tired building, Rooms smelt like old people so had to change, restaurant serving set menu was a bit stuffy, the one above the spa is much better.

Nice setting for nature trips Friendly welcome Good facilities Value for money

Matras in bed could be better

We had stayed there before and knew the hotel to be good with friendly and helpful staff, excellent food, excellent leisure facilities and a range of outdoor activities. The Trossachs countryside is stunning in any season and although much visited by overseas tourists, it tends to be overlooked by "locals" from the central belt of Scotland. Avoiding weekends if possible means less crowded facilities.

The price of drinks!

Only the position and the breakfast.

The room was not confortable and was very old and without maintenance. There was not WI-FI connection included in the standard price. A part of the reception's staff was not helpful.

The location

Unfortunately the experience was disappointing. Some of the facilities were of very low standard for a 4 star hotel, for example the Bistro Restaurant. However, the restaurant staff were friendly and worked very hard to provide a good service. We couldn’t understand why we had to wait 40 minutes for a table, while the restaurant was half empty anyway. The room was not clean as we would have expected; there was dust in the wardrobe selves. And after calling room service twice and they never came, we had a clear idea of the poor standard of service provided. It is a shame because the hotel is in a wonderful setting and we were considering to visit other resources in Spain.

The quality of food and staff motivation in terms of friendliness was truly amazing

Nice location. Polish staff great, door man great,

Room service poor, hotel could do with a clean up and a face lift.

Good location. Reception and dining area decor smart. Good quality breakfast though no eggs available !

Because my booking was through an agency I was unable to access discount for 2 day attendance at nn Cook School. Potential customers are encouraged to go online where availability of direct hotel landline is pool. Fabric of building needs upgrade. Requirement to go outside to Bistro access is surprising.

The resort is located just off the road with a view over Loch Ard. The view is spectacular and the trails round the loch suitable for walkers and bicycles. The hotel was very welcoming and staff went out of their way to ensure we had a nice stay. Leisure facilities are very good with a large swimming pool. We ate in the bar restaurant adjacent to the leisure centre and the food and service were very good.

No complaints about anything

The luxury, the service, the welness en the surrounding. Everything was superb!