Best Western Forest Lodge Hotel  

Very welcoming and helpful staff, great setting, comfortable room.

The breakfast could have been better - not much choice of continental breakfast and coffee not great.

Great service, attentive and efficient. The young man on the desk was superb. Sorting out the booking problem caused by you.

The swimming pool is lovely, and very clean. No-one in attendance, so no limit on the number of towels. Standard of food at dinner was really high, absolutely excellent, delicious, well balanced dishes, and good to look at. For once, we had no complaints about the standard of lighting in our room- to read in bed, to put on make up.

Room could have been a little bigger. Only the Daily Mail in the lounge. Even in summer a little fire burning in the grate would have looked better.The receptionist should have shown us right to our room.

The hotel is tired and requires upgrading. Poor reading light in the bedroom. Service at breakfast was slow we waited almost an hour , this putting us off having dinner there. We have stayed at better hotels for much less money. We would not return.

Always friendly staff, just a very pleasant place to stay and a great kitchen.

The rooms have no minibar and some of the rooms are small if not too small.

Excellent service from staff and a really nice building in a beautiful location

Breakfast was very small, despite paying an additional fee for a larger breakfast. Also it was wrong twice and took a long time to come out.

The location was ideal to explore the New Forest. The swimming pool was excellent for children on a rainy day, but it closed without warning on Saturday morning. The cream tea was delicious, but waiting almost an hour for it to arrive seemed excessive.

The kitchen staff seemed over stretched so delays were excessive during the breakfast period, and when the food arrived some had clearly been kept in a warmer for a long period.

I was disappointed that I had been booked into a twin room when I requested a double room. We asked to change rooms to a double then found the room had no clean towels in it.

in a gd part of the new forst which we where looking for.

The location within Lyndhurst is incredible, I think definitely it is the best part of the hotel. The facilities, staff and breakfast were also ok. It has an in door swimming pool as well very nice.

I think the ratio value/money is not good enough. The hotel is ok but I think the price is too much and there is not such a detail that could justify the price, except the location. As example, when we arrive at 1300 (one hour early of the check in) and the staff were not especially friendly, even we had to keep out stuff in the car, no other option was given to us. Sometimes things like that makes the difference!

There are no comments available for this review