Four Seasons Hotel  

The only good thing for me about the hotel was the location, close to Baker Street underground station.

I didn't like the fact that what I experienced of the hotel was nothing like the photos shown on the website, maybe they are from an entirely different hotel?On the site the double room claimed to be 20 m2 but turned out to be 10.5m2 and did not have a double bed, only a large single. The room was cold, double glazing needed for insulation for heat and sound. The building is in need of renovation, no lift to 4th floor room and no help offered to carry baggage. The breakfast room reminded me of school canteen, sparse and overcrowded at times, some guests had to wait to get a space. Every sound from neighbour guests could be heard in the rooms. No tea making facility is unusual in English hotels.

Cold water, tv broken

The hotel quite nice. Hotel staff were nice. I would recommend it to people traveling alone or as couple but not for familiies.

Cleaning could be better. I suppose to clean rooms every day. Our room was not cleaned during our stay in the hotel. I mean the floor. I asked for the baby cot. We got it. But we wondered that we asked for the cot and we got the room in the second floor. I thought when I asked for it, that the hotel staff thinks. I think it is clear when we wanted to have the cot that we have baby. In the hotel there is no lift. It was difficult to get the pram to the 2nd floor. Finally, I asked for a room in the ground floor and we got it. So, the hotel staff was fine with this. But we had to ask... According to my opionion the ratio price and comfort of the room is not so goodm for 3stars hotel. I would expect the lower price.

The room was comfortable and the shower was good.

I had a major problem with this hotel for two reasons. When I arrived, I was informed by the desk attendant that his colleague was currently in my room changing the shower head. That was fine, as I entered the room for the first time, the man came out of the room and said the shower head was fixed. I then left all my belongings and went to go and get something to eat. I came back about ten minutes later to find the same man and the desk attendant coming out of my room for a second time saying that the shower head was now fixed. I was under the impression it already was fixed. I thought it was extremely odd that both man should go into the room without my consent, after I had already checked in and after they said the shower head was already fixed. I was a young girl travelling by myself and found this extremely strange. Then, when I arrived home, I called the manager to make him aware of this and told him that it was unprofessional and he should have waited until I had returned to go in to the room. The manager was extremely rude, telling me that I was wrong and that this sort of thing is extremely normal. I told him I felt odd about it and, as a girl by myself, unsafe, and he refused to apologise, refused to put me through to anyone higher up than him that I could talk to, and was overall extremely bad mannered. I'm sorry this happened but I will never stay at this hotel again, and would urge others travelling by themselves to also steer clear.

Absolutly terrible, rooms are tiny bed was awful. Had to ask to change rooms after first night because of street noise and temperature in room. About the only acceptable thing was the included breakfast. Do not stay here it should not be described as a hotel. Bedsit at best.

Staff members are nice. Clean room. Internet access.

They put me in the basement in their building across the main building. Noise from footsteps above my room. No body gel,

The room was tidy, personal staff was helpful and friendly. It's 20 minute walk from Oxford street and in a nice area (Marylebone). It's a very budget friendly hotel. You get for your price all you need. No more, no less.

The breakfast isn't really special, the bathroom quite small and the matras a little hard. But overall ok.

The rooms were very small, the facilities were minimal. The tv did not work nor did the hairdryer, tea and coffee in the room would have been nice.

location of the hotel, near the city / poloha hotelu, blízko centra města

small room, small double bed / malý pokoj, malé dvojlůžko

Location breakfast was included

Small room noise from outside had to carry our luggage up four flights of stairs uncomfortable bed

The room was absolutley beautiful, very attrative decoration. The bed was extremely comfortable. The were many hangers in the wardrobes and enough towels. The plug in radiator made the room very warm and the air con made the room very cool. The shower was very good, clean, bright and big bathroom and the deep sink was perfect. The flat screen television on the wall gave the room a modern feel. All in all, the room was perfect, there was enough space and it was very comfortable. The breakfasts in a morning where across the road which was quite unusual. The breakfasts where very nice, with cereals, toasts, croisants, yogurts, fruit and boiled eggs. The hot drink machine gave lovley white coffees and hot chocolates. I would love to stay there again.

With the price and the exceptional level of the room, the fact that tea and coffe facilities were not included in the room was disappointing. Unfortunatley, somebody rang our room very late at night and this woke us up, the next morning guests in the nearby rooms where being very loud and knocking on other doors, this was at 7am. I think the room entrances are too close together. The breakfasts where lovley but the selection of tea bags let it down with the milk too. The english breakfast tea provided was bitter, I would suggest to look towards Twinnings, they have other flavours too. The milk was also not cold, I'm sure people want cold milk on their cereal. Above all, I would still stay again.

Just one good point, at least the breakfast was decent.

Horrible! We were waken up in the middle of the night and early morning by the noise in the bathroom Every Night because of water drops, strange noise from the drain in the shower. We complained and were changed to another room on top floor which we were promised not to have the same problem. Guess what! Same noise in the middle of the night! We also can hear people walking the floor above. Bathroom so small you cannot get dress inside after shower. Poor wifi. In need of new paint. We just want a place we can rest and have good sleep, unfortunately we can't even get a basic wish like this satisfied. This has made our days very tired.

The location was good

This hotel should never be desribed as a 3star: it is only worth 1star. How on earth this hotel can charge that amount is beyond us but suppose it is because it is in a good location. There was no space in the room, and the noise came in from the road as there was no double glazing:the bathroom was basic but ok: believe it or not our room was in a building opposite the one we checked in at. Breakfast was also basic: no decaffeinated coffee, eggs that had been boiled the night before, and in a very bland and unfriendly room. Not a hotel to return to!!