Best Western Frensham Pond Hotel  

Staff very attentive and friendly. Good location for walks in the surrounding countryside (Surrey Hills) and observing wildlife. Plenty of nice towns and villages to explore. Bar prices a bit over the top for what I expect to pay. The food we had was excellent standard.

At the time of visit, the leisure facilities were not fully functional. Would have made our visit more perfect. (Unfortunate for the hotel)

The location was wonderful and although in the countryside it was easy to access the nearby towns.The staff were excellent, very helpful and friendly. The room was clean, decent size and all the facilities I needed. The food good.

My main reason for choosing this hotel, over others in the area, was the gym and pool. However on my arrival I found that there was a very limited time of opening, making it impossible for me to use them. I returned to the hotel early on the Tuesday only to find it was closed completely......very dissapointed. Most days there was a carpet cleaner left in the corridor for hours on end and no cleaner. The fire doors were all wedged open. The pillows were rock hard and very uncomfortable. The public areas were very cold!!

Convenient location.

Poor security of "external" garden room door. Poor breakfast arrangements on our second day because " there were fewer guests" that morning.

Lovely location, nice rooms. Food good

As there was a wedding other guests were often neglected.

Beautful location. Polite and attentive staff.

the booking in time was too late 3.00 pm before my room was ready the pool and sauna didnt open until 4.00pm pointless i felt

It Was a lovely break

Pleasant clean hotel.

Very noisy plumbing and lots of banging doors. I didn't like the £1.00 added to my bill for a donation to a local hospice. If I had been asked if I would like to add on a donation I would have done so and would have given more than the £1.00. I have asked several people how they would have felt about it and they all said that they would have felt under pressure to leave it added to the bill. I think that it would be better if the hotel placed a collection box on the reception so that guests are free to choose whether or not they make a donation. I'm sure that anyone reading this will think that I am a scrooge, however, I have donated approximately £400.00 to charity in the past 12 months,

Excellent hotel overall. Breakfast superb and room size generous. The late night corporate entertainment could have disturbed us - but we were pretty late to bed, and the hotel is spacious enough to avoid the revellers.

In stark contrast to all these positive attributes, bar prices were absurdly inflated...5 drinks (admittedly including an indulgent single malt or two) left little change from £40. A lesson learned!

Location

Quality of the food. Stayed before and breakfast was poor so did not book breakfast this time. Had dinner in restaurant but quality of food poor. Beef tough. Not value for money. Stay here for location but would not use the restaurant. Pity.

Big room

No mini bar in the hotel room, we checked in after midnight and were really thirsty! The breakfast was very expensive (considering that it sits in the trays and is not even cooked on the spot) so we decided to go and eat in Farnham.

A lovely quiet hotel, around 5 miles from Farnham, Surrey. Set beside a large pond (lake) with birds galore, walking tracks or just sit out and watch the world go by, beautiful and peaceful.

Large rooms; very peaceful setting; the discount rate through Booking.com represented really excellent value, about same as a Travel Lodge. We extended our stay by an extra night and were given the same discounted rate