Macdonald Frimley Hall Hotel & Spa  

The lady on checkin on the wed night was fantastic, always smiling and so nice to go with it... Just wish I took her name.. It started with an I???? And had 5 letters in it and she was not from the uk.. Sorry!! Lol.... But if she lived colser to me I would take her on with my company stright away.. Dont offten get that service.... And many thanks to her.. So

Well, I went to dinner at 7.45 in the bar to be told there was a 2 hour wait for food!!!!!!! I then asked, ok I will go to the restaurant!!! For then to be told they used the same kitchen and it would take the same time!!!! The couple to my left said they had been waiting for over an hour for food!!! So after two pints I had to drive around trying to find somewhere to eat!!! This is the first time I have ever had to do this... I was not happy eating in a local carvery!!!!! Not happy at all....

The room was clean, the bed was comfortable and the shower worked well with plenty of hot water.

The hotel entrance was difficult to find. I arrived by car at 8 pm. It was dark. The signage on all the boards with directions for car parking and reception etc were very difficult to read, and the small directional arrows supposedely showing guests where to go were actually impossible to read in that light, and I had difficulty working out where to drive and park my car. Very artistic signs, but the arrows were useless for directions at night. The restaurant menu pricing structure is too complicated to read easily, and too concerned with extra costs for small side dishes. I gave up and left the restaurant, and had dinner in the bar. Only cable-connected internet access is advertised as being available in the hotel. How do I download and send my business emails from my iPhone and iPad with no wi-fi in the room? The room I stayed in ( No. 20) was too small and cramped for double occupancy, everything is jammed in and it was difficult to move around between the furniture. There is only really enough space for one person to use the room in comfort. The small desk and low chair height make it difficult to work at a laptop for more than a few minutes.

The staff were very friendly and helpful and the room was nice, if a little small. The bathroom was lovely with fantastic shower. The pool was nice, but again, small. The grounds were attractive. The breakfast included in the price was good, with lots of healthy choices in the buffet. We didn't have the cooked breakfast, but it looked very good.

The 'spa area' around the pool had very few sun loungers, which were taken over by a group of women who were on some sort of spa day. The changing rooms in the spa were small and overcrowded. The sauna was tiny. We didn't use the relaxation room as there were so many people using the facilities. It was a nice hotel with pool, but definately wouldn't call it a spa hotel at all. We ate in Camberley because the food was very expensive in the hotel, but we did have a drink in the hotel bar, which was friendly enough.

Vrey friendly staff, very comfortable room

Shame the wifi only works on ground floor

When we come in the hotel/ on 24/12/-3.30 pm......the spa was on the Way to close??????? I try to ask the receptionist /twice/ -'The main reason of our break is was SPA....and closing time must be at 7 pm????. We apologise- say receptionist!!!!! I 'try to put his apologise in my pocket'----but Apologise is was too big !!!!!???? We don't get it other option.... I was wery sad....Christmas been close to us...my wife say...never mind-we put this hotel out of our list!!!! --------------- Food in restaurant is over prize!!!! Frozen vegetables.....for this nice Hotel???? To cheap!!!

Our two day stay was pleasurable and comfortable. We ate in the restaurant on one occasion, the menu choice was limited but the food was good. Staff were pleasant and helpful, and the general atmosphere was welcoming and comfortable.

The restaurant - the food was amazing The spa deals were very good as well

Even though we were in a twin room they had only provided one of certain items I.E. towel, shower cap - although there was no problem in asking and receiving

Convenient for present purposes at the time.

Restaurant menu too elaborate and expensive in evening. Bit musty in places Clear lack of facilities for children to detriment of unconnected adults.

Dinner and dinner service - very good.

No jacuzzi at pool/spa. Pillows in bedroom not gd - had better in premier inn!

Convenient location in peaceful and pleasant setting. Character features throughout.

It seemed a very efficiently run hotel, the staff were very pleasant. Continental breakfast also very good

WC cistern handle was broken when we wished to use the WC. Therefore we had to use the public facilities in the common areas of the hotel which was inconvenient in the extreme. Later, we managed to flush the WC slowly using the shower head.

Nice setting. Good leisure facilies. Helpful staff. The night receptionist assisted us with our cases to our upper floor bedroom.

We understand that the house is a listed building and although this retains the original charm etc. it curtails some changes that the hotel would normally make, e.g the addition of a lift to the upper floors. We were in a pleasant room, although we found the bed itself a little small, on an upper floor and although the night receptionist carried our cases, we could have done without walking up those extra stairs on already tired legs after a long day. At breakfast (which was of a good standard) a waitress very politely advised each table that the continental buffet would be cleared away soon after 9.30 a.m. We felt this was a minor harrassment and not conducive to a leisurely visit. We had finshed our breakfast and it was of no direct inconvenience to us, but other guests arrived later, and it would potentially inconvenience them. We reported this to the front desk/ duty manager and he assured us that all buffet arrangements were to remain displayed untill the last guest had vacated the dining room, and he would instruct the restaurant staff accordingly.

Having to pay for wi-fi access - if I pay £120 for room, I dont expect to have to pay extra for wi-fi.