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Newest reviews for Gainsborough House Hotel

  • George
      United Kingdom
    20 August 2014

    Breakfast v.good

    evening meal poor, not enough too well done. mix up with account buy we have now worked it out and is correct.

    7.1

  • Susan
      United Kingdom
    19 August 2014

    Easy parking, excellent location, big rooms, good breakfast, everything you need for a weekend stay.

    Noise from weddings on both nights. Would ask for a quiet room next time!

    7.9

  • Rasmat
      United Kingdom
    17 August 2014

    I like Gainsborough hotel the cleanness, I stayed there for one week they clean the yard the whole hotel the windows the corridors obviously the room you staying every day excellent, not any disturbance for any reason very good I like that

    9.2

  • Olwen
      United Kingdom
    15 August 2014

    Everything. Room in a quiet location and very comfortable. Breakfast excellent. Staff very friendly and helpful

    10

  • Anonymous
      United Kingdom
    12 August 2014

    Stylish decor, friendly very helpful staff, excellent value for money. Breakfast good choice

    Nothing to criticise

    10

  • Anonymous
      United Kingdom
    8 August 2014

    Pleasant staff, clean, good location. Friday night curry night was good value and tasty.

    Breakfast menu states selection of pastries including croissants. Croissants only,provided as a norm! Hooks needed in bathroom!

    7.5

  • Raymond
      United Kingdom
    6 August 2014

    Staff and cleanliness very good standard

    Food quality good but preparation needs improvement. Had chicken tikka starter, and chicken bourgoignon next day. Chicken was tough and difficult to cut with the knives provided.

    7.9

  • Steven
      United Kingdom
    3 August 2014

    Everything toooo much to even start with!!!! F Best food I've eaten in a hotel in years!!!!

    Nothing

    10

  • David
      United Kingdom
    2 August 2014

    Ive met friendlier staff. Duvets too small

    5.8

  • Terrie-anne
      United Kingdom
    1 August 2014

    The hotel was pretty nice just where we needed to be breakfast was good

    A lot of parties / weddings were on at the hotel at the time ,that went on late at night a lot of people out outside shouting swearing generally being annoying till early hours from the parties ,

    6.7

  • Natasha
      United Kingdom
    27 July 2014

    Food was lovely.

    6.3

  • Anonymous
      United Kingdom
    27 July 2014

    Lovely sized rooms and big comfortable bed

    10

  • Sue
      United Kingdom
    25 July 2014

    The hotel is located ideally for the Town the Staff are very friendly, polite and nothing is too much trouble.

    10

  • Charlene
      United Kingdom
    22 July 2014

    Lovely hotel, exceptional cleanliness and a wonderful atmosphere. We enjoyed every minute of our stay and look forward to returning soon

    10

  • Raymond
      United Kingdom
    22 July 2014

    Friendly staff, nice location, just all round a good place to stay.

    Being very critical I could have done with a lift !! We were on the 4th floor.There is a stanah chair however for two floors..

    10

  • Susan
      United Kingdom
    19 July 2014

    Comfortable room, good breakfast and no complications

    Offhand receptionist (at 8.30 pm) No lift to top floor - no bag carrier

    7.5

  • Mark
      United Kingdom
    17 July 2014

    Cleaners were very good and the location.

    The receptionists were very rude and didn't ever say hello or smile at us. At one point we walked through the reception 3 times in 5 minutes and the receptionist didn't look up and acknowledge us once! I have since contacted the hotel to inform them of my concerns but to date I haven't had a reply which is quite disappointing

    6.7

  • Lesley
      United Kingdom
    15 July 2014

    Brilliant position for the West Midlands Safari Park. Very polite, cheerful and efficient staff. Spotlessly clean. Well equipped air conditioned room. Great breakfast!

    10

  • Sian
      United Kingdom
    11 July 2014

    Comfortable rooms, good condition

    You could hear the disco from the function room in the room but it wasn't a big deal - just stayed awake until it finished!

    7.5

  • Graham
      United Kingdom
    8 July 2014

    Staff very helpful and nothing too much trouble. Food was excellent and breakfast well laid out and very tasty. If in area would definitely stay again.

    9.6

  • Anonymous
      United Kingdom
    8 July 2014

    Quiet room Handy location Prompt taxi service arranged

    Air conditioning in public rooms made them too cold for comfort. One particular front of house person not suited for role. Breakfast delayed by 30 minutes from advertised times on one morning. No wake up call received when previously booked

    7.1

  • John
      United Kingdom
    6 July 2014

    Great place to stay for a business overnight stay.

    Can't think of anything.

    10

  • Peter
      United Kingdom
    6 July 2014

    Comfortable, quiet

    No mention anywhere on their website or on booking.com that breakfast was an extra £5.95 each

    9.2

  • Robert
      United Kingdom
    24 June 2014

    Really friendly good food and spotlessly clean Would definitely use this hotel again

    Nothing

    10

  • Anonymous
      United Kingdom
    22 June 2014

    .The room was good. The bathroom was OK apart from the WC being too close to the wall and the flush not working properly, oh and the provided toiletries were a bit meagre and not replenished during our stay.

    The awful breakfast on the first day, we skipped it on the second day and bought it elsewhere. The underwhelming reception when we arrived, asked for ground or first floor bedroom, given second floor one, mentioned this and was reluctantly given a first floor room, why didn't they offer that in the first place? I am disabled, no-one offered to help with our luggage (no lift). Breakfast the third and final day was, to be fair, acceptable but they need to learn how to cook scrambled egg. Also we were down for breakfast half and hour before the dining room closed and were obviously not welcome, staff noisily setting up the tables for the rest of the day while we were eating (I hate that). One of the two waitresses dropped cutlery onto the floor, twice, and both times put it on a table before at least rinsing it. I could go on...how this hotel deserves its star rating is beyond me.

    3.5

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