Gainsborough Hotel  

Lovely and helpful staff always pleased to assist. As expected a small room (single) for a central London hotel but clean. Near to South Kensington Tube and the Natural History Museum.

The only thing I would change is the temperature in the room, it was so warm I had the air-con on in the night. The shower was unfortunately cold in the morning.

Location.

The central heating was switched permanently on with no method of reducing the heat as the system was broken. The management switched our rooms to one in the basement, which had no view other than decrepit old chairs and off cuts of hardboard propped up in the courtyard. The bathroom was too small with no room to stand properly in front of the sink. The water in the sink itself did not drain away and the pipes were obviously blocked.

Location

Location and size of hotel.

Very expensive for the standard. Room small for a delux. Tatty decor, room to hot, bathroom horrible, very sub standard, dripping tap, warn and stained bath. For the price I expected a mini bar and ironing board.

Convenient, Staff courteous

The location was wonderful. 5 minutes from the South Ken Underground. The hotel had character.

I was annoyed with the constant charges. I wanted to check into my room early as I was visiting from the us and wanted a shower following my flight. They insisted on charging me 35 gbp. No hotel has ever done that to me before and I travel a lot. Need to use the Internet? 5 GBP per hour or 10 GBP per day. For that money one would expect a great connection. It was terrible.

It's location and by London standards good value

The room was overheated and stuffy. A room service tray from a previous guest stayed outside my room for over 24 hours. My sleep was disturbed by a faulty fire alarm at 4am. The decor/room linen etc are all dated/

This is the second time I have stayed as a single and have been given a room the size of a cupboard. The Single rooms are very misrepresented on the site. I would not recommend the single rooms as they are so small you can hardly open a suitcase. Others were complaining at the desk about their size of rooms too. Also the shower presure is so slow it is nearly not worth it...

How close it was to the royal Albert hall

The fact that there is a nightclub next door to the hotel which kept me awake until 3:40am and a fire alarm going of in the hotel room at about 3:30am in the morning but did not even recieve an apology even after bringing it up with the staff

The staff were lovely, very helpful and friendly.. Beds clean and comfortable..older style gave nice ambience..

We stayed in 2 different rooms.. 1 at the front of hotel had water pressure problems so shower was not a pleasant experience.. One at the back of hotel had noise from staff talking loudly downstairs very early in the morning!

Location

Cold room

Friendly efficent

Deluxe room was not deluxe comfortable but basic