Gainsborough Hotel  

Courtesy of restaurant staff. Breakfast.

The hotel is in an excellent location and enjoys the advantage of a beautiful building. It enjoys the services of good culinary staff. Otherwise, there is little about this hotel which suggests insight into the needs of those guests who seek a four-star hotel. The lack of monitoring and oversight leads to basic and embarrassing inadequacies in the service given to guests; the management of cheaper and less fortunately-situated hotels in which I have stayed across Europe and Africa have shown far more acumen, care and skill in service delivery. I have paid half as much for service four times as good. I have already begun to advise business associates, professional colleagues and friends to avoid The Gainsborough!

Great Location Good Value for Money

Bathrooms need update

it's a good location, close to the metro. The room was big. You can leave your luggage before you can check in and after check out to. The staff was friendly.

It wasn't 4 stars worth

Very cold !!!!!

Good location, 5 min walk from South Ken Underground and lots of bars and restaurants round the corner.

The rooms at the front have the original single glazed sash windows which may as well not be there! very noisy.

Really .. The beds was dirty. And room dos'nt look like what they describe in booking sight . I researved 2 rooms on 21 marsh . There is old water leaking in my room Ceiling

Next time I am in London I will book into the Gainsborough Hotel, The staff were so helpful and polite. The location of being so close to the museums and also shops was fantastic.

Without me asking, the hotel decided to upgrade me. So my room this time was enough for 3 persons. Perfect

We have stayed twice at the Gainsborough and really find the location excellent. We were attending th Palce for an Investiture and wanted a couple of days to visit the Victoria and Albert and the National history museum, and we included shopping as Harrods and Harvey Nicks are just a short walk away. The staff are friendly and helpfull. Our 3 girls shared the 3 bedded room and found it comfortable and not too small. We had the double deluxe and although not big, quite ample for us. We would stay again.

The breckfast is expensive.

Staff were friendly and welcoming and the proximity of the hotel to attractions was ideal. Ok value for that part of London.

Dated room, very basic and small, thin walls and poor sound proofing.

Price and location

Decor was old. Toilet was broken and would not flush, had to do it with the kettle and the shower was dangerous, alternating from freezing cold to scalding hot.

Location

Water cold on the Friday evening Bed mattress was extremely uncomfortable - could feel the springs Staff were friendly but evening reception staff did not change our room as stated due to the water problem.

I liked nothing about this hotel.

On arrival i discovered 4 ladies complaining to the receptionist. They all advised me not to stay there. Wish I had listened. Room was small, bathroom was tiny. My floor appeared to be full of chines people who all congregated in the room next to me until 0300. Plenty of slamming of doors. Sheets on the bed had holes in them.