Gainsborough Hotel  

Courtesy of restaurant staff. Breakfast.

The hotel is in an excellent location and enjoys the advantage of a beautiful building. It enjoys the services of good culinary staff. Otherwise, there is little about this hotel which suggests insight into the needs of those guests who seek a four-star hotel. The lack of monitoring and oversight leads to basic and embarrassing inadequacies in the service given to guests; the management of cheaper and less fortunately-situated hotels in which I have stayed across Europe and Africa have shown far more acumen, care and skill in service delivery. I have paid half as much for service four times as good. I have already begun to advise business associates, professional colleagues and friends to avoid The Gainsborough!

Lovely and helpful staff always pleased to assist. As expected a small room (single) for a central London hotel but clean. Near to South Kensington Tube and the Natural History Museum.

The only thing I would change is the temperature in the room, it was so warm I had the air-con on in the night. The shower was unfortunately cold in the morning.

only good position for visitor

very bad, the three people room for first floor

Location although bait noisy at night outside

There was no bath plug, the window in the bathroom was draughty. The blooin step up to the bathroom nearly broke my oes omit twice . The card mchine when paying declined 3 or our cards, husbnd got snt to a dash machine to pay. The manager then came out and fixed the payment card machine before husband got back in from the freezing cold. Did nt stay for breakfast.

The location is excellent.

The fact that there didn't seem to be a manager to handle my complaints about the rooms 301 and 308.

Location is the main privilege

Good welcome by friendly staff with a complentary cup of tea Room was comfortable and clean.k Good Continental Breakfast Very convenient for access to the London museums and the West end

Bathroom needed redecorating ( pealing paint etc.)

Location

Water cold on the Friday evening Bed mattress was extremely uncomfortable - could feel the springs Staff were friendly but evening reception staff did not change our room as stated due to the water problem.

The staff was very friendly. And the location is perfect.

It was a bit cold in the room. At least until I discovered how to turn heating system on :) And I would prefer warmer water in the shower.

Classic Design and Decor, spotlessly clean, in a nice location, and yet only 5 minutes walk from the underground, and restaurants.

Location.

The central heating was switched permanently on with no method of reducing the heat as the system was broken. The management switched our rooms to one in the basement, which had no view other than decrepit old chairs and off cuts of hardboard propped up in the courtyard. The bathroom was too small with no room to stand properly in front of the sink. The water in the sink itself did not drain away and the pipes were obviously blocked.

Location

Location and size of hotel.

Very expensive for the standard. Room small for a delux. Tatty decor, room to hot, bathroom horrible, very sub standard, dripping tap, warn and stained bath. For the price I expected a mini bar and ironing board.