Gallery Hotel  

We enjoyed being immersed in British culture immediately after stepping through the door. The impecable manners of the staff was refreshing. The location was amazing, steps away from museums and the South Kensington tube station. Situated on a quiet street, it was perfect for jet-lagged travellers.

It was what I expected - disappointed that TV was ancient!

we checked in late and were hungry therefore tried to get room service using the interline line - pressing the correct number on the telephone was not working and there were no instructions on how to get through - we therefore used our own mobile phone to call reception and were told we needed to dial '9' beforehand - reception did not offer to out us through. We therefore dialled '9'and then room service but again it did not work. We therefore used our own mobile to call recepton again and ordered our food.

The Gallery Hotel's location is convenient, the staff was helpful and the room was clean and comfortable. No complaints about the price either. In other words, I got what paid for, which is unfortunately not typical with central London hotels. A friend stayed at their sister hotel across the street (the Gainsborough) and based on what I saw of that hotel, the Gallery is the nicer of the two.

While the Gallery is a very good hotel, I don't think it's a four-star facility, which is how it's advertised. The rooms and amenities are more in keeping with what one expects from a good three-star. And parts of the hotel are showing their age - though not so much so that I'd avoid staying there in the future.

Oldy-Worldy atmosphere

Even the Queen Double room was very small

We had to pay for the wifi,which was really poor anyway:/ The rooms were old and had a bad smell. No mini bar in the room. The elevator was out of order since we arrived till we left /3 days/..

Location was great. Thea area very friendly and quiet. Excellent access to all the city.

The room was not very well maintenaned. Very thin walls.

The design of lobby

We felt the hotel was lovely, staff very accommodating.

Pity they did not celebrate the new year in any way. Perhaps a glass of bubbly to bring the new year would have been nice.

pillows

Very cosy-feels like home.

Wall-papers and furnishing outworn - need some renovation.

Quiet street and quiet hotel. Good location for hitting central London and on direct line to Heathrow. Just 5 min walk from sk underground with reasonable pubs and restaurants nearby

Breakfast at 12ukl is very reasonable for a London Hotel. Pity the breakfast staff weren't a bit more active - seemed only to be interested in talking to friends and texting. No attention for the guests once coffee was served.

Location was good - near tube and museums. Price is good for London Room wasn't massive, but it did specify it was a double room best for 1 person so can't really complain Overall, clean & easy - it's a nice hotel

It's not a massively special hotel, but fit for purpose, so would recommend it for your visit to London

The service from the lobby staff was very good.

The floors squeaked when you walked on them and therefor also when you moved in the bed. The air condition was a freestanding item that was very loud. You could therefor not have it on during the night. Also the windows are not very good so every noise from the outside was heard inside.