Gallery Hotel  

Friendly staff. Always ready to help and give assistance. Efficient.

The lift was out of action for at least four of our seven days necessitating climbing many flights of stairs. Otherwise ok.

Lovely Victorian decor and in a wonderful location. The staff were very helpful and the room was comfortable with lots of storage space. Will come again.

Although the shower was wonderful when the right temperature was achieved, you had to get into the bath to turn it on and get a blast of very hot or very cold water. The lift wasn't working and we had a third floor room. The English breakfast was good but not worth the extra as there as so many good places to eat in s Kensington.

Location was great, close to tube station. Across from museums, in a quiet neighborhood with cafes, restaurants, a supermarket and a farmers market on the weekends. This is a small boutique hotel with European charm. This is not for people ho prefer larger chain hotels. The staff were friendly and accommodating.

The heating system does not work properly and although they provided a portable heater this was a nuisance. The receptionist who also functions as a concierge could use a bit more training in the location of places in London.

The location is perfect.

The décor is a bit dated, but for £75 a night I can't complain

Tke design of the hotel, the breakfast and the staff

The Gallery Hotel's location is convenient, the staff was helpful and the room was clean and comfortable. No complaints about the price either. In other words, I got what paid for, which is unfortunately not typical with central London hotels. A friend stayed at their sister hotel across the street (the Gainsborough) and based on what I saw of that hotel, the Gallery is the nicer of the two.

While the Gallery is a very good hotel, I don't think it's a four-star facility, which is how it's advertised. The rooms and amenities are more in keeping with what one expects from a good three-star. And parts of the hotel are showing their age - though not so much so that I'd avoid staying there in the future.

Location, friendly staff, comfortable room

Bar sevice was amateurish and selection limited (no diet drinks)

We felt the hotel was lovely, staff very accommodating.

Pity they did not celebrate the new year in any way. Perhaps a glass of bubbly to bring the new year would have been nice.

Friendly staff. Quiet room. Love the William Morris/Arts and Crafts theme, although some might find it all a bit fussy - but it was cosy and homely to me! Slightly old-fashioned and a nice retreat from the London bustle. Brilliant spot location-wise. 3 minutes walk to South Ken tube, taxis and buses galore at either end of the road, and a taxi rank. Very convenient indeed yet on a relatively quiet street.

Housekeeping was a little slack perhaps. Probably not enough staff to keep on top of such things.. Broken bedside lamp bulb in my room and a kettle that needed holding down to work. Not complaining though!

Location was good - near tube and museums. Price is good for London Room wasn't massive, but it did specify it was a double room best for 1 person so can't really complain Overall, clean & easy - it's a nice hotel

It's not a massively special hotel, but fit for purpose, so would recommend it for your visit to London

Location was really good, only a couple of minutes from south kensington tube station. Room/bathroom were very clean

Air condition very loud in the room, staff a bit slow

Silence in the night - clean - super location.

Tv: only pay tv or few English channel, for a 4 star hotel is not enough. Internet is not for free and a little expensive.