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Newest reviews for Gateway Hotel

  • Colin
      United Kingdom
    27 August 2014

    Friendly staff and good food

    Appearance from outside tends to put people off.

    7.5

  • Nicola
      United Kingdom
    26 August 2014

    Clean room with en-suite

    1 towel provided for a couple, had to ask for another. Hotel itself covered in scaffolding outside. Inside public corridors smelt quite musty though the room was fine. No staff could be found to give key to to checkout and door to reception area was locked.

    5

  • Modupe
      United Kingdom
    26 August 2014

    Friendly staff Location of the hotel

    There are peelings on the room walls. Shower tray not draining water. Single glazed window, noise of moving vehicles on the road disturbed my sleep. Dummy bedside lamps in the room. Very cold room, heating was turned off centrally. Wifi doesn't work.

    5.4

  • Mark
      United Kingdom
    24 August 2014

    Everything

    10

  • Anonymous
      United Kingdom
    14 August 2014

    Location is very good

    They need to improve in their WiFi

    7.9

  • Gigi
      United Kingdom
    13 August 2014

    Friendly Staff, Comfortable accomodation, close to Newport Town Centre and within easy reach of Passport Office should one wish to walk alongside the river bank which is part of the regeneration programme in Newport. Transport both Bus and Rail Facilities close by.

    9.2

  • Anonymous
      United Kingdom
    10 August 2014

    Fantastic hotel, friendly staff and comfy room! Shower was excellent lovely set out.

    10

  • Paul
      United Kingdom
    31 July 2014

    Staff were pleasant and helpful especially in the morning after my Internet was lost in the annexe at the back. let me take over a dining table to get some work done where the signal was good. Value for money at the price I paid.

    Curtains in the room didn't block out much light and the passage acted like a baffle for traffic noise- not aiding sleep

    6.3

  • Anonymous
      United Kingdom
    31 July 2014

    Room was ok, staff were friendly

    Opposite a very noisy railway track with trains going through the night which made the beds shake. Was not aware of this at time of booking.

    4.6

  • Edward
      United Kingdom
    28 July 2014

    The room was very small and really dirty the television was thick of dust and im sure the window nets had never been washed I did not even stay the day put bag down went for a coffee then came back and handed keys back could not sleep in the room

    2.5

  • Vanessa
      United Kingdom
    24 July 2014

    Very friendly and helpful , good breakfast excellent value 4 money won't hesitate 2 stay again !

    Nothing !

    9.6

  • Anonymous
      United Kingdom
    22 July 2014

    location

    very little interest shown by staff, no towels-had to request them and only x1 hand and bath given, breakfast was awful with cheap ingredients and over cooked, beds were very hard, bathroom was very small and in a "cupboard"

    3.8

  • Joseph
      U.S.A.
    22 July 2014

    The value for a single room was first-rate. The bed was comfortable. The en-suite bathroom was clean and modern.

    Wi-fi was quite spotty.

    8.3

  • Anonymous
      United Kingdom
    15 July 2014

    The sheets were clean and the bathroom too, otherwise we wouldnt have stayed.

    There was no one on reception on arrival, the bedroom was small, the net curtains were filthy, there was no headboard and the bed was under the window, so I was fighting with curtain in my face all night, the window wouldn't close and the noise from outside was terrible. The interior was very tired. For £85 a night it was very poor value.

    3.8

  • Barry
      United Kingdom
    15 July 2014

    Excellent breakfast.

    Needs a facelift..

    6.3

  • Suzanne
      United Kingdom
    13 July 2014

    very comfy beds. Good shower facilities etc., excellent breakfast, very helpful staff

    9.6

  • Maureen
      United Kingdom
    13 July 2014

    Room was clean and comfortable, breakfast was good, hot and quick. A short walk to the station and town centre.

    Room was on the top floor and it was hit. Fan provided though

    9.2

  • Anonymous
      United Kingdom
    13 July 2014

    Staff try to be helpful. Location reasonable.

    Top floor room far too hot with no cooling. Internet connection non existant (wifi signal fine, but no actual internet, so useless). Was given an ethernet lead, but this didn't help. Smelly smokers room that I was not informed about. Generally needs a refresh as grout etc. starting to look tired and grubby. Door lock plate kept falling off.

    5

  • Anonymous
      United Kingdom
    13 July 2014

    Freshly made full English breakfast.

    7.9

  • Anonymous
      United Kingdom
    13 July 2014

    There was no one to answer the door when arrived at 3pm after a 5hr long journey, i couldnt check in for 15minutes. The key was broken so I couldn't get into the room I'd booked, there was no spare key. There was no toilet paper at all in the room I was given. The continental breakfast I paid for I ended up with just a glass of orange juice as there were no pastries as on the menu, I'm lactose intolerant I cannot have cereal

    4.6

  • Connor
      United Kingdom
    13 July 2014

    Ideal for what we needed location wise via Cardiff Speedwag GP

    Room was very hot, a lot smaller than stated in the description. Tv remote didn't work.

    5

  • Emma
      United Kingdom
    13 July 2014

    Nothing

    Rooms too small and walls dirty. First room they put me in had no window. Area was poor and there was no bar area meaning i had to walk round on my own to find somewhere to eat. Would never stay there again

    3.3

  • Elizabeth
      Australia
    12 July 2014

    Location Comfort

    Unreliability of Wi-Fi Difficulty of finding staff when needed; reception often closed - and door locked!

    6.3

  • Anonymous
      United Kingdom
    4 July 2014

    Clean, comfortable, quiet location near the centre of Newport, and very reasonable rates - good value for money.

    7.9

  • Anonymous
      United Kingdom
    4 July 2014

    The shower was a nice powerful one, all clean. I was glad that there was a fan provided as the room would have been very hot otherwise. The hotel was easy to find, the staff were helpful and polite and I would recommend it as a good value for money place to get a good night's sleep and refresh yourself ahead of a day's work in the area.

    7.9

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