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Best Western Gatwick Moat House
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When would you like to stay at the Best Western Gatwick Moat House?
Top
Based on
414
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Alistair
Family with young children
Dublin,
Ireland
November 4, 2009
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The price. Family room was very small. With addition of baby cot, almost unmanageable. Room too warm, and air-con insisted pushing out hot air no matter what setting it was on. We were only staying one night (due to early flight from gatwick) so, given the price, it was fine. But couldn't imagine staying any longer. |
5.5 |
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Susan
With friends
Leeds,
United Kingdom
November 3, 2009
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it was convenient for Gatwick |
8.5 |
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Robert
Solo traveller
Mamer,
Luxembourg
November 3, 2009
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Conveniently a short bus ride from terminals. Reception staff were very friendly. Room was clean. Eating in the restaurant was not a nice experience for a solo traveller. Staff were surly. It was very cold with the air con on full and it took 30 mins to change it. |
7 |
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Roger
Mature couple
Sandown, Isle of Wight,
United Kingdom
November 2, 2009
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The convenience of being close to Gatwick Airport and the excellent breakfast, the staff were cheerful and the atmosphere was convivial. We experienced a rather long wait for our transfer from the Airport to the hotel in the cold and dark of night, when the bus arrived we were informed that there was a charge of £3 each for a 5 minute journey, This charge has not been included on previous visits. |
8.5 |
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Michelle
Young couple
newtownabbey,
United Kingdom
November 1, 2009
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Didnt like anything about our stay. The rooms wear extremley dated too warm and not comfortable. |
2.5 |
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Anonymous
Solo traveller
Spain
November 1, 2009
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Staff was friendly and the hotel was clean. I cannot comment much because I arrrived late at night and left very early the following morning. |
9.5 |
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Anonymous
With friends
United Kingdom
October 30, 2009
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near to the airport, convenience for flying in the morning |
7 |
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Beryl
Mature couple
barnstaple north devon,
United Kingdom
October 30, 2009
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cleanliness,,,easy check in for the price there shld have been a breakfast included as there did not seem anywhere to go for a meal plus the shuttle could have been complimentary for the short distance to airport |
7 |
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Anonymous
Family with young children
United Kingdom
October 28, 2009
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Very close to Gatwick airport. Provides parking for airport at a reasonable rate and transport to and from airport. |
8 |
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Anonymous
Family with young children
United Kingdom
October 26, 2009
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I didnt like a lot to be honest. The room and hotel were far too hot and we were told nothing could be done apart from providing us with a fan! Also, we went to eat in the restaurant and were ignored by the waitresses, after 15 minutes we walked out! |
5 |
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Eugene
With friends
Roundwood,
Ireland
October 26, 2009
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The proximity to Gatwick Aorport and the price of course |
9 |
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John
Solo traveller
Edinburgh,
United Kingdom
October 26, 2009
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Location, speed of service, comfort, quality of food, bus from airport to hotel and back, accuracy of alarm call. The operation of the shower was beyond the scope of my limited abilities. |
9.5 |
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Gillian
Mature couple
Derby,
United Kingdom
October 24, 2009
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The hotel was comfortable, convenient for Gatwick and low-priced - it provided a pleasant start to our holiday. The only gripe is that although it's only two or three minutes from Gatwick North the price of the shuttle bus is a bit high. |
10 |
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Christos
Solo traveller
Karditsa,
Greece
October 23, 2009
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Ok for sleeping overnight waiting for you flight. Not good value for money though. |
7 |
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Derek
Mature couple
Leighton Buzzard,
United Kingdom
October 21, 2009
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The hotel is well located and perfectly staffed and serviced for a trouble free start to a trip by air. |
9 |
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John
Family with older children
Glasgow,
United Kingdom
October 20, 2009
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close proximity to airport cost of transport to and from airport extortionate for such a short journey |
4.5 |
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Emilio
Mature couple
Red Deer, Alberta,
Canada
October 19, 2009
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Inside the room was a thermostat. Above was a note Air Conditioner.l tried to turn it on but hot air came out. I went down and told the receptionist but was told the hotel doesn't have air conditioner but heater only. Asked permission to open the window, bugs and flies were in between the glasses. |
3.8 |
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Clifford
Family with young children
inverness,
United Kingdom
October 19, 2009
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We had to change rooms, as the one given was not what we had requested |
7 |
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Victoria
Solo traveller
London,
United Kingdom
October 18, 2009
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The staff were friendly and accommodating. I had a problem with the first room I was allocated - the room and corridor (2nd floor) smelled strongly of mustiness/smoke and were very unpleasant. The reception staff were good in moving me to a better room on the 4th floor. Smoky-smelling room on 2nd floor = unacceptable. General standard of the room was not great. Windows didn't open so the room got quite hot, the shower head was fixed to the wall, not hand-held, and the sink and tiles were chipped and broken. The water from the taps was scalding hot. |
4 |
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Graham
Mature couple
Finike,
Turkey
October 18, 2009
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Clean tidy staff ok just about aceptable after a long flight rooms to small for two people rooms very small |
7 |
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Lynne
Mature couple
Union Mills,
Isle of Man
October 16, 2009
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Easy to get to from the airport, reasonably priced, food good. Not about the hotel but the booking page on the internet is not accurate as I requested a smoking room which you do not have, and I could not book breakfast. |
7.5 |
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Brian
Mature couple
cappoquin,
Ireland
October 15, 2009
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food ıs good I was charged by the hotel agaın for the nıght.I trıed to send them emaıl but was rejected |
7 |
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Anonymous
With friends
United Kingdom
October 15, 2009
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It was convenient to stay in so that we could catch an early flight from Gatwick Airport and the car parking facility. We requested an early morning call (3.30 a.m) and this did not happen |
7 |
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Shaun
With friends
southport,
United Kingdom
October 14, 2009
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fantastice location very easy with bus, good room and facilities great food and good price |
10 |
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Carolyn
Mature couple
Edinburgh,
United Kingdom
October 13, 2009
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Easily accessible from the airport |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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