Mercure Newcastle George Washington Hotel Golf & Spa  

Staff were really really helpful, I have never experienced customer service in a hotel that good before. Room was of a very high standard, especially for the price, I have paid nearly £200 before for a room and it was nothing compared to this hotel.

Location was excellent for visiting relations, but will not stop here again due to teh problems encountered and the lack of interest from reception. We will have to make monthloy trips for the foreseeable future to see our relation but will not staty her again despite location.

Advertised with a pool which was closed for refurbishment much to our annoyance. Food in restaurant very average but very expensive for what they were offering. Found a local restauarant which was excellent. Ladies stag night on the Saturday, the changing room for the entertainers was oppoiste out room, so very noisy made worse by an "incident" which went on until gone 2, Reception not interested in addresiing our concerns.

The bed on this stay was very good,

we upgraded but cost us an extra £50 for this dont feel it was worth it, We booked a cot for the room and was not done. Reception staf are not very welcoming and just look down at you. Also we had dirty cup in the room that Housekeeping did not clean or put fresh one in, Also the bath room was dirty with the bath have lime scale lines round it and hair in it and round the bath room as a whole

They handled my complaint about the room fairly effectively and moved me to a better room, however they should have known the original room was not habitable.

As above - the first room was far too warm due to the design of the heating system (no way to turn off the feed pipe running right round the room which was not boxed in and insulated.

Had to ask TGIF broadband code instead of giving it out

The young lady on reception was extreemly helpfull and also did a reasonable job when she was very busy with several demanding customers at ny one time.

The cost of drinks - from the bar - was very expensive

stayed here for 2 nights was my nieces wedding hotel staff very friendly room was excellent and comfy everywere was clean n tidy

Although the food was good the restaurant service at dinner and breakfast was not what I would expect of a hotel of this standard.

Staff where nice.

I didn't like the swimming pool and changing areas and my skin felt irrated after being in there. Booking through yourselves was great but I wouldn't pay there prices out right and food was over priced, smaller portions and smaller prices would have been better. The mattress was too soft and bad for my back and I didn't like it was two single beds put together, that is not a king size bed.

The room was just what we wanted. Good lcd tv. Excellent shower. Minibar. The whole hotel including the room was very clean. Excellent location as it's almost in between Newcastle and Sunderland so it's easy to visit both during a weekend stay. Whetherspoon's 5 minutes drive away in Washington town centre is you're that way inclined. Free wi fi is a bonus for business and pleasure. Car park is massive so you won't struggle there. We didn't try the facilities or the food so can't comment on that

Everything was good really. The only reason i'd give it 9/10 rather than 10/10 was that I thought a couple of the staff of reception could of smiled a bit more...no biggie though!

Hotel staff were friendly and helpful and were well organised on arrival

Quiet and clean

Non smoking room was a little smoky

Good clean comfortable hotel. Reception staff great warm friendly and very helpfull.

On check out day room cleaning service were knocking the door before checkout time, not necessary with a simple list.