The Glenmoriston Townhouse Hotel  

We were in transit from one place to another so didn't make full use of the facilities, however the Hotel was very good and our short time there was much enjoyed

The staff was very friendly and very helpful. The rooms were not large, but were comfortable, and they happily moved out some chairs and a table to accommodate a cot for a third person in one of our rooms. The restaurant is superb.

The staff were pleasant and the food was good

Rooms were tastefully decorated and a small walk from the city centre. Everything you could ask for was available within the room E.G. toiletries, tea/coffee and even an ironing board/iron.

Our room was next to the cleaners cupboard and we were woken up by them talking to each other, early on both mornings.

For the price we paid I could not fault it. The hotel was very clean and we had an excellent breakfast

The double bed was a bit small, however, the price of the room reflected this.

Good location, attentive and polite staff. Very comfortable room.

Excellent standard of hotel, city centre based for shopping and business. You will enjoy your stay!

The Hotel has two hotels next to each other and the only thing I did not like is you have to go to one for breakfast - had to go outside for breakfast very strange - the breakfast and service was excellent and to be honest this would not put be off returning

Supercomfy beds, beautiful breakfast (I had salmon & scrambled eggs), big rooms, perfect location for reaching towncentre without car, great view over river, private car park, quiet area

Drinks are expensive but was to expect for a 4 star hotel

The location was good and the room was comfortable. The staff were friendly and polite.

The music was not background at any time. It was self indulgent and totally inappropriate especially in the main restaurant which presumes to be fine dining. The staff seemed incapable or unwilling to listen to the constructive views of the customers. The breakfast food did not match the standard of the bistro or restaurant. The chef didn't seem to know the difference between hard and runny poached eggs.

The service from staff was excellent. They could not do enough for you. The room was comfortable (although a lift would have been great) and really clean. We ate at the hotel which was excellent and again the service was great. Breakfast was good - good selection.

The views from my superior room were brilliant of the river, Free parking but sure there are other hotels that are friendlier than this with views and parking

The Polish waitress in the morning was so rude. She was argueing in the kitchen with another polish person and we could all hear it. Then in the morning at 8:45am she would make me sit at the back of the restaurant not near to the veiws as "You are the last one down and I have to get ready for lunch service" at 8:45am! This meant putting one glass on the table and changing a napkin, the place was dead. She would clean cutlery while people were having breakfast and slamming it down or dropping it on the floor. Not a relaxing breakfast. The rooms have no fridge, and they did not restock tea so I had to ask for it. The bedding was so thin and not at all worth £200 a night not at all. The only member of staff that was helpful was the young Scottish guy who worked night shift, who gave me some travel advice. When I asked on reception about things to do I was told to go to the free flyers in the lobby. I was made to feel uncomfortable for being on my own with comments by the Polish waitress "Oh you are on own again". I travel the world and stay in hotels ranging from 3 star to 5 star. I have staying in hotels in Poland and they were friendlier than the staff at this hotel. The only good point about this place is the view from the room but sure there is a hotel cheaper better service with friendly staff. Just saying snapping good morning does not class as being friendly. Oh and check in is 4pm which is late. Would not stay there again not value for money

Location, Clean rooms

Dinner prices were quite expensive