Holiday Inn Express Gloucester  

A good stay marred by the fact that there was no hot water in the shower on Sunday morning, this meant that we were late for breakfast and there was very little left when we got down and the staff seemed to be far more interested in getting everything put away rather than making sure that we got what we wanted for breakfast.

If breakfast finishes at 10:30 then this surely means that breakfast is available for people who arrive at 10:29, not that "at 10:30 we clear everything off the buffet and by 10:31 there is nothing to eat". This needs addressing and you should either move the times to suit the staff or leave the breakfast things there until 11:00 hrs. Also. if the beans run out at 10:25 you do not refuse to refill them and this goes for all the rest of the items on offer.

Breakfast had limited choice of hot food.

Its location

We booked a double and got a twin. We complained and were given a disabled double. It was a bit beat up with holes in the wall where the door to the adjoining room had hit the wall when opened. The bathroom was awful, there was no lid on the toilet and the seat was loose. The shower was terrible with just clinging curtains around it and one had to stand on what appeared to be rusted metal to shower. It's all very well to indicate that the room is for disabled people but there's no need to patronise them - and we didn't ask for, need or want this room, anyway. All in all a poor experience when compared to our other stays in hotels of this nature like the Holiday Inn Express in Swansea.

poor breakfast choice

Room was very clean. Bed was comfortable

Staff did not explain use of keycard to turn the electricity and heating on in room, I eventually sussed it but it did take me 5mins in the dark. Room was very cold on entry and took a long time to warm up even though I put the thermostat on full. Inclusive hot breakfast yes but it was poor and not worth paying extra for.

A basic modern hotel.smaller rooms than standard holiday inn.

No bacon with breakfast but otherwise adequate.

Friendly welcome by reception. Fast Book in and helpful attitude.

Didn't like the smell of the cleaner fluid used in the Bathroom

I would recommend this hotel to anyone. Good selection at breakfast,including a hot selection. but be warned,take a torch along because the lighting in the rooms is very poor.

The room was clean, close to the Park and Ride so that we could get into town easily. Staff were very helpful and i would certainly stay there again

Very clean, spacious and friendly staff.

convenient location for shopping

The people behind the counter could not confirm if my reward points had been credited to my account The charge for WiFi is rediculously high

Friendly helpful staff. Convenient location for purpose of visit (to attend a function). Being able to bring our dog with us (essential). Comfortable beds, good facilities and excellent breakfast buffet.