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Customers who viewed Best Western Plus The Gonville Hotel also viewed:

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Newest reviews for Best Western Plus The Gonville Hotel

  • Gillian
      United Kingdom
    11 September 2014

    Staff very accommodating nothing too much trouble and nice location on edge of park short walk across park to city centre

    Room small dark and little space for toiletries and clothes

    5.8

  • Susan
      United Kingdom
    11 September 2014

    Friendly staff who couldn`t do it enough for you with tips on how to find your way around the city . Handy for shops ,restaurants and bars.

    Nothing to dislike

    9.6

  • Paula
      United Kingdom
    11 September 2014

    Location, décor, staff, air conditioning

    Windows that don't stay up and cupboard door that fell off. Our room was not cleaned on one of the days we stayed, although we were out from 11 am to 1:30 pm and again after 16:00

    9.6

  • Maria
      Greece
    9 September 2014

    excellent location perfect room friendly staff

    poor wifi room wasn't cleaned properly during our 4 night stay

    7.9

  • Anne
      United Kingdom
    8 September 2014

    Being able to walk into Cambridge city centre, proximity to lots of good restaurants

    Could not open the bedroom window and air conditioning was a bit noisy

    7.5

  • Andrew
      United Kingdom
    8 September 2014

    Staff were excellent Location was very central Very quiet in the evening Breakfast was good Rooms were very clean and comfortable

    A bit short of clothes storage if staying for more than a few days - only hangers for clothes The meals menu could do with a better selection

    8.8

  • Christopher
      Australia
    7 September 2014

    The location is very good and the staff are excellent. I would rate it an above averaget 3.5 star hotel.

    Rooms small; bathroom basic

    7.5

  • Denise
      United Kingdom
    7 September 2014

    Staff really nice always friendly rooms spacious breakfast really good

    8.3

  • Colin
      United Kingdom
    7 September 2014

    1. Size and decor of bedroom. 2. Quality of food, its preparation and the service - friendly and efficient. 3. Easy to walk to the centre of the city. 4. Availability of WiFi in the room, and the electronic services in the room. 5. The efficiency and courtesy of the staff.

    1. Short in drawer space in the room. A long stay might be difficult from this point of view. 2. We found it hard to change the temperature in the room. Some of this problem might be a result that our eyes are no longer can see with acuity. Particularly in lowish light levels.

    9.6

  • Sheila
      United Kingdom
    7 September 2014

    Very comfortable bed, helpful staff

    Not coffee making facilities in the room

    7.1

  • Darren
      United Kingdom
    5 September 2014

    Everything was great. Clean, friendly, professional staff, comfortable, best location, FREE parking (very handy) & fab breakfast!

    Nothing to dislike.

    9.2

  • John
      United Kingdom
    3 September 2014

    Location,friendly staff,free wifi and parking

    8.8

  • Paul
      Fiji
    2 September 2014

    Friendliness of the staff. Free wi-fi Well positioned for restaurants and shopping.

    Room a little too small. No other dislikes.

    9.2

  • Nicholas
      United Kingdom
    2 September 2014

    The service was very friendly and polite. Great Breakfast!

    Single beds in the twin rooms were a bit narrow. A matter of personal preference, I know, but would have liked a sheet and blanket option on the beds rather than a duvet as the duvet was too warm, leading to a hot and cold night!

    8.3

  • Anonymous
      United Kingdom
    29 August 2014

    Very convenient location and parking. Polite staff who dealt with a small issue promptly and to our satisfaction. Hotel had umbrellas to borrow. Prompt service at breakfast and good quality.

    Nothing

    9.6

  • Anonymous
      United Kingdom
    28 August 2014

    Loved our stay at the hotel.Staff been very helpful. Outstanding service.We would stay there again next time in Cambridge.

    10

  • Joan
      Ireland
    28 August 2014

    The man at reception was very friendly & helpful.

    One of the waiters was very rude & intrusive. The shower head kept slipping down so my abdomen got a great wash!

    6.7

  • Gabrielle
      United Kingdom
    26 August 2014

    Free car park. Attentive staff. Happy to take dogs. Air conditioning. Excellent food, dinner and breakfast.

    Bathroom door kept swinging out of its runner. Poor reception on some TV channels. Very expensive drinks in the bar.

    7.1

  • Ali
      United Kingdom
    26 August 2014

    Everthing

    Price

    9.6

  • Heather
      United Kingdom
    26 August 2014

    location good, easy to access attractions by foot. Staff very friendly.

    Hot water seemed to be on the ration.

    7.1

  • Graham
      United Kingdom
    26 August 2014

    Well located and well appointed hotel great room and brilliant staff.

    Food was excellent but a little expensive. no pool.

    8.8

  • Paul
      United Kingdom
    25 August 2014

    great breakfast, friendly staff, comfortable bed.

    Had to move bedroom 3 times as we requested a quiet room - first next to lift, then by air conditioning unit.

    8.8

  • Sarah
      United Kingdom
    24 August 2014

    We stayed at the hotel to celebrate our second year wedding anniversary. The staff were friendly and were able to arrange for a bottle of prosecco to be put in the room on ice and wrote us out an anniversary card. Before we arrived they advised that they would upgrade us to a superior room free of charge and it was beautiful. Nothing was ever too much for the staff to do they went above and beyond.

    10

  • Philip
      United Kingdom
    23 August 2014

    Friendly and helpful staff. Very good restaurant. Room clean. Excellent location. Car parking.

    Air conditioner was a bit noisy.

    9.6

  • Anonymous
      United Kingdom
    22 August 2014

    Room nice (with bathtub), good location, friendly service, decent breakfast, reasonable price.

    Nearly directly over the bed, at the ceiling, there was a very bright green LED, which was constantly on and couldn't be turned off. Sleeping would have been impossible, if I didn't cover it with adhesive tape.

    9.2

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