Best Western Gonville Hotel  

Very good location.

breakfast not included in price

The breakfasts were excellent and the rooms were tastefully decorated and comfortable with all facilities but no clutter.

No bin in the bathroom

The room was very cold and the heating system was extremely slow to respond .....one and a half hours to two hours ..... and then only after an under-manager came and gave a 'cock-and-bull' explanation which to someone who taught heat transfer did not make sense! His answer to the problem was to turn the thermostat up from 25degrees C to 30 degrees C and the temperature was well below 20 C in the room with the heating duct blowing cold air! His attitude was "You haven't given it enough time!" 90+ minutes!!!!????? On a freezing cold day, one would expect the room to be warm on entering!

The location is very good, close to the city center

Breakfast is not good and quite expensive

Ideal location, friendly and informed staff. Relaxed atmosphere, good updated furnishings and good car parking facilities. Size of hotel (medium size) allows for a personal and welcoming atmosphere and offers a safe environment for those travelling alone. Also very suitable and pleasant in terms of an 'away break' for my husband who accompanied me on my business trip this time.

Only problem was the use of fixed hangers in the wardrobes. They often fail to support heavier coats/jackets which subsequently cause problems with clothes falling on the floor of the wardrobe. Possibly this is a 'wear and tear' issue and common in most hotels who have fixed style coat hangers. Just a small thing but worth all hotels revising the use and quality of these hangers as one gets a bit fed-up with re-hanging clothes over and over again !!

Spacious and comfortable room equipped with everything we needed and a large comfy bed

I booked this hotel as a surprise for my husband as he had just returned home from being away. The location was spot on, 10 minute walk to the shops and a nice roll back from The pubs! Room nice and comfortable, clean fresh towels daily. Staff very helpful and polite. Breakfast expensive, however a nice cafe is just around the corner, which is cheap and has a wide range for breakfasts. Amazing curry house also round the corner called the ghandi. Overall a very nice stay, a little pricey, but then again it is in the middle of Cambridge city center x

It was convieniently located for our needs. the room was excellent and the bed very comfortable and it was quiet.

Breakfast was very expensive but there was a good choice of food.

Excellent location for all city amenities. Would definitely stay there again and recommend it to friends.

Excellent and friendly staff, very helpful.

Poorly stocked bar.

Cleanliness

I was delighted by this hotel and it is not often I can say that these days. Staff on the desk were delightful and caring, all other staff very good apart from grumpy breakfast ones! Lovely atmosphere, well maintained, quiet room, clean, comfortable. I have stayed at Best Westerns before and they do vary but I will be back to this one in January. Absolutely no complaints from this jaded weary solo female worker!

Breakfast staff could have been more smiley and not touched the tines of the forks when laying the tables but apart from that small observation, nothing.