Best Western Gonville Hotel

Posizione in Cambridge, parcheggio interno, qualità del cibo nel ristorante,

Qualità del breakfast insufficente per essere in uk, personale reception sbrigativo e brutale, arredo camere vecchio e polveroso

Attractive building both in and out and although by a busy road we couldn't hear the traffic. We had a problem of our making in the room and the hotel staff dealt with it immediately; very efficient. Location was amazing and a big bonus being able to park the car

En suite superb, but next to no hot water pressure, and never better than lukewarm; awful at this time of year.l thought breakfast was overpriced, staff in dining room very unfriendly,watching smileless, hovering over us virtually taking plates before we had finished and generally an unpleasant experience.

The room was indeed quiet despite being in the center and the room was big.

Breakfast was a bit slow and overpriced.

view from room and closeness to city centre

drinks in bar expensive and main area cordoned off for evening due to a function

the location

found the reception staff to be rude

Location

The lift was very slow and the bar food wasn't available in the evening.

The hotel was within easy walking distance of the City Centre. The room was comfortable and there was sufficient parking. The staff were affable enough. We didn't eat there and therefore cannot comment on the food. The accommodation generally was pleasant.

I thought that it was expensive for what it was;. our stay did not include the breakfast option.The waste bin in the bathroom had not been emptied before our arrival and there was a gungy stain on the bathroom floor - it turned out to be glue, which could not be removed. The housekeeper dealt with this professionally. My bed sheet was torn, but again it was attended to. These are minor niggles and did not detract from the pleasure of our stay.

friendly staff, good facilities, excellent breakfast, plenty parking in a town centre location.

The stuff was really helpful to every request we made

Its position is good and it was quiet. The room itself was spacious enough for a short stay.

That breakfast was not includued in the price. £12.70 per head for those wanting only cereals and a drink is too dear.

Friendly, well situated, display of vintage MGs as event on

Reservation not recieved correctly from reservations, but hotel corrected that as best they could

It's location

We have stayed at the Gonville many times but this time we were most disappointed. We found that your reception staff were not very accommodating ie we asked to settle our account the evening before our departure early the next day. She really did not want to do it, she said what about if you require anything else which we took offence at as there was a suggestion that we would have something ie breakfast without paying. We had already decided not to eat at the hotel when we saw the prices which we thought were exorbitant.

The bartender was very nice, compared with the rest of the staff. The location is very good, in walking distance of the city centre.

The staff, they couldn't find the 2 twin rooms which I booked at the airport and kept me waiting for more than half an hour before they found 1 double and 1 twin room. Breakfast was not included in the price and that made it all overpriced. Somebody ate already from the cookies in our room. Under my nighttable I found some old plastic cup, probably not cleaned for a long time.