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West Quay Road, Southampton, SO15 1AG, United Kingdom – Show map
|Standard Double Room|
|Deluxe Double Room|
|Standard Double or Twin Room|
|Deluxe Twin Room|
|Standard Twin Room|
|Executive King Room with Sea View|
|Deluxe King Room|
|Executive Double Room with City View|
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46 properties in Southampton
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1090 verified reviews
They speak your language!
Grand Harbour Hotel's staff speak: Turkish, Filipino, Italian, Hungarian, French, Spanish, English, German
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Sauna, Fitness centre, Spa and wellness centre, Massage, Indoor pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the room, Restaurant (à la carte), Snack bar
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and is free of charge.
Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, ATM/cash machine on site, Concierge service, Dry cleaning, Shoeshine, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating, Non-smoking throughout
Turkish, Filipino, Italian, Hungarian, French, Spanish, English, German
15:00 - 00:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children from 3 to 15 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of children's cots/cribs in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 1090 reviews
Value for money
Show reviews from:
In Southampton’s centre, this Novotel looks over the port and is just 400 metres from Southampton Central Rail Station. It has an indoor heated pool and modern rooms with 26-inch LCD TVs.
Score from 482 reviews Very good
Dating back over 500 years, the 4-star Mercure Southampton Centre Dolphin Hotel is the oldest hotel in the city and still has many original features remain including Britain's largest bay windows.
Score from 646 reviews Good
Well-located near the West Quay shopping centre and cruise terminals, Holiday Inn Southampton offers panoramic views of Southampton Waterfront.
Score from 248 reviews Good
Premier Inn Southampton West Quay has a traditional pub restaurant and modern bedrooms. The hotel is in the heart of lively Southampton, just a 10-minute drive from Southampton Docks.
Score from 684 reviews Fabulous
Hotel facilities were excellent, possibly a little overpriced though! Used the bar restaurant , very expensive for what you are getting , portion wise.
We booked a tension back and shoulder massage, however the therapist was terrible, very nervous, very poor massage, not worth the cost at all!
staff irked their best
bed very hard, chipped cups in room, no control over heating
Great choice of food for breakfast. Really comfortable bed Friendly and helpful staff Bathroom clean
Room surfaces were dusty Noisy fan in bathroom kept me awake for an hour Could not increase room temperature .. A little cold thankfully I had long sleeve pyjamas to keep me warm
Position of hotel. Very central
Washbasin had previous guests dried up toothpaste in washbasin......
Extras like an iron and ironing board, a decent hair dryer and plenty of space.
The long dressing table was really dusty and the lighting above it needed to be brighter.
Food was very bad, I'm glad we didn't pay for evening meal as we went out the second night due to having such a bad experience on the first night. Breakfast however was very good. Rooms also needed cleaning, dusty and needed a Hoover.
Great location for before heading off on cruise Food and waiting staff were excellent Lovely spacious room
To pay £10 parking fee
staff breakfast location
pool is a little tired and needs a refurb
5 min walk to shops We got upgraded to a suite Good breakfast Comfortable bar area
Bar gets very busy when they have a function Room was a bit dark - no ceiling lights in bedroom
friendly staff, made to feel if i was the only one there. Nothing was to much trouble. good Bar food with reasonable choice for a vegetarian
could do with more seating of the relaxing variety and extra chair in bedroom
pool is good. breakfast excellent. Close to restaurants.
Poor introduction from staff. they should tell you about the leisure facilities etc
We stayed for one night as we were watching a show in the evening. We had a lovely meal in the restaurant and after telling the waitress I was gluten free, she brought me out some gf bread, when she brought out the bread for my friend, which was a nice touch. We used the spa the next day which had all the things you want in a spa (sauna, pool and jacuzzi) but could do with a refurb as the changing rooms are tiny and there were tiles missing around the steam room and the ceiling was peeling. The showers were really good though. The pool was lovely and warm. The hotel room was really nice and spacious and the bathroom was big with a bath and a shower. The buffet breakfast was really good with lots of choice.
Venue, staff and location was good.
Considering the cost of the room we felt to then be charged for parking was very cheeky. We have stayed at other hotels in Southampton and not been charges to park. So we will not be booking this hotel again due to the parking charges.
Staff friendly room great breakfast excellent booked for next two cruises
Being charged for car park
We liked the location of the Grand Harbour. We walked most of the time all around Southampton. We loved the pool and the hot tub. The included breakfast was fabulous. We enjoyed drinks and meals in the bar. Everyone extremely helpful.
I can't think of anything that we didn't like.
The heat in the hotel was a bit much
Shortage of staff at check-in and check-out and clearing breakfast tables resulting in queues
Location Staff were friendly Beds were comfy Very clean Food was good
Bar was disorganised - took a while to get served Breakfast slightly disorganised - long wait to be seated Concierge although friendy kept disappearing so that the desk wasn't always manned
I paid a high exchange rate from Swiss francs, not the usual Mastercard one. Hotel or Booking.com?
The receptionist was very helpfull Otherwise nothing.
Black mould in bathroom. Could not book into restaurant. Waited over an hour for bar meal. Very poor service.
Reception staff good
Cold plates at breakfast. long time to answer phone and room service did not answer at all
The very warm welcome Luxurious accommodation Fantastic selection of food well presented and served by friendly and efficient staff, if in Southampton would certainly book and stay again without hesitation.
Nothing what so ever, could not fault any thing.
Customer service at reception was excellent Room service was excellent Food was superb Waiter was very smart and helpful
Parking, some customers had parked large vehicles inconsiderately
Bar prices are extortionate
More like 3star room servicemenu limiting no mini fridge bar i room no water in room bathroom toiletries very small
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