De Vere Grand Harbour  

It is well situated for alomst anything in Southampton. As a hotel to link to a cruise departing from Southapmton it is just ideal and has the requisite standards to make it feel part of the holiday

Excellent hotel. Very conveniently located. Very helpful and friendly staff. The food is excellent.

No response to complaints about frazzled overpriced food weeds on the balcony ambivalment management attitude

The view

The room i booked via online was not what i recieved and had to pay extra on arrival. Walking through the corridors at 3am breakfast trays were everywhere! My room hadnt been dusted or hoovered and the bed springs were horrible and loud/uncomfortable. And on opening the huge window the hinges gave way and nearly crashed through mine and my partners heads! First stay at De Vere a 21st birthday gift from my parents as they thought this was the best in southampton, Overall very dissapointing and will never stay again!

Convenience to cruise terminal

Car park charge

Love the feel of class was up graded free of charge to a stunning caver suite and wow we love it and every min .

The only thing which we didnt like was leaving the room to pop to shops because the mini bar was empty we would of cleared it .

the staff were all extremely friendly and 'smiley'!!! nothing was too much trouble. lovely comfortable bed! have stayed in a few hotels but the breakfast at the De Vere Southampton was one of the best.

there was only 2 lifts at reception and 1 wasn't working!!!!!! the one that was was soo slow! or was in great demand.

Horrible stay at this hotel - couple in next room screaming and shouting and smoking (smoke coming through interconnecting door). Waiter told us certain items on food menu were poor and he wouldnt order. Internet in room - cable not working.

The location was perfect for our night away. The view of the qm2 outside my room in the morning was spectacular. Excellent food

We love the Grand Harbour, we have stayed several times, this time we did have a problem with the shower, but it was soon sorted, but did recur, I think it needed more investigation. Food was fantastic, I had turbot on one evening , beautiful,service was excellent as usual, and the conceierge helped with a booking to the Isle of Wight.Altogether a lovely couple of days for us as we have been very busy, We will definately be back again sometime Thank you Grand Harbour

Rooms dont have wi fi , barley a 4 star hotl, furniyure damaged in room

No wi fi. Pay to park a bit shabby Optional charity donation added to bill

pleasant sitting area in atrium and patio

We arrived at the hotel to find they had no trace of our booking made through booking.com. Fortunately they had a room available and they did honour the price we had been quoted but if I hadn't printed off a copy of my booking we would have been charged much more and could have ended up with nowhere to stay. We only stayed one night and as my husband is disabled we dinned in the hotel but it was very pricey. However the worst of all was the cost of wine. At £8 - £11 per glass this was a complete rip off. We felt it would be better value for money having a bottle of wine instead of a glass but had to pay £27 for a bottle of wine which could be bought in a supermarket for around £7.

As we were only there for one night we did not have a chance to use the facilities. We would have no hesitation in booking the de vere grand harbour in the future. We were impressed with the friendliness and cleanliness and would havens hesitation in recommending the Grand Harbour.