De Vere Grand Harbour  

As we were travelling asx a group of friends it was very nice to eat ands drink at a leisurly pace and not feel pressured into giving up our table.

The decor in the rooms was a little dated and worn but this did not interfer with our stay.

We were looking for somewhere to stay near the docks at Southampton as we were going on a Mini Cruise. This hotel was ideal just a 5 min walk to the port.

I thought the hotel was very clean, the staff very polite and helpfull. Nice and relaxing atmosphere.

The breakfast was very good

The bathroom wasn't as clean as I would expect , dirty shower curtain and shower head and corners looking grimy.Generally I think the whole place is looking a little tied and in need of a refurbishment . tv picture poor quality and would expect flat screen with more channels these days

It was relaxing, staff were welcoming and, because we have been using the hotel occasionally for the last 6 years, it was like visiting an old friend.

Looking back over six years it is apparant that the hotel is looking a little tired. It needs a makeover/refresh. The standard of food at breakfast, while still good, is not to the same standard it was 6 years ago.

We love staying at De Vere whenever we are in Southampton. Is quite expensive normally so we look out for a good deals. We had any problems really.We would stay there again in the future. Inga

Its all good :)))

The location was the only real benefit to us although breakfast was good.

Extremely over rated and very poor value for money- not even a flat screen TV in the room at £169/night- a disgrace in this day and age when service needs to be at the top of the agenda - the sofa stained and the shower cubicle was old and tired. A generally dated room and it was not worth it - I did feel the price was rather high for the service actually received given the prestigious ambience which the hotel likes to generate and was not really met by our experience.

Room was comfortable and staff pleasant and helpful

Thought charging for a newspaper--given the price of the room--was remarkably tightfisted. Most (cheaper!) hotels I've stayed in provide a morning paper as a complimentary service.

Very nice friendly hotel with a great room overlooking the ship port. Excellent staff who were very attentive. Great location if you are planning an overnight stay prior to a cruise.

The hotel is acceptable for the cost but provides no facility not expected and misses some. see below

Like many of its type there are not enough lifts so that long queues develop at busy times. This is not easily rectified after construction but the ridiculous waits to check out is just a lack of service points at reception. If you wish to encourage express check out then copies of vouchers (charges to room for bar etc) must be supplied with the invoice.There was no mineral water in the room, either to buy or complimentary. The latter is standard practice in many 4 star plus hotels.Charging a credit card processing fee many times the actual cost is not acceptable when paying. This single reason would prevent me from using your hotel again.

Pool and spa area were lovely

This is a very good hotel, with excellent facilities and I always enjoy my stay.

Hotel staff were very friendly and attentive. Both restaurants were excellent.

Friendliness of staff Good food and service in restaraunt. Warm welcome, comfy rooms.

Only downside was repairmen in sauna area did not wear overshoes and although gym staff were aware of this they did not mention it to workmen.