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De Vere Grand HarbourWest Quay Road, SO15 1AG Southampton (Show map) Very good, Score from 309 reviews“Convenient for catching cruise ships. Comfortable.”
Peter,
Cramlington
With a stunning glass atrium and impressive spa, De Vere Grand Harbour is on Southampton Waterfront. The luxury hotel has a brasserie restaurant, lively bar and views of the Solent. The Serenity Spa offers indulgent beauty treatments and therapies. Guests can relax in the sauna, jacuzzi or next to the indoor swimming pool, and there is also a modern fitness center. The traditional, 4-star rooms at De Vere Grand Harbour have TVs with PlayStation games and on-demand movies. All rooms have free internet access, a work desk and a cozy sitting area. Number 5 Restaurant offers views out over Southampton’s medieval city walls, and serves a modern British menu. The Royal Bar is open 24 hours, and offers a range of fine cocktails and fresh coffees. The De Vere Grand Harbour Hotel is a 5-minute walk from West Quay Retail Park. On-site parking is available, and Southampton Ferry Terminal is just a 10-minute walk away. Hotel Rooms: 173, Hotel Chain: De Vere Hotels & Resorts.
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Total Hotel Score:8.1
Based on 309 reviews Guest reviews are written by our customers after their stay at De Vere Grand Harbour. |
Score breakdown
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Score filter |
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Angela
Thetford,
United Kingdom
5
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As we were travelling asx a group of friends it was very nice to eat ands drink at a leisurly pace and not feel pressured into giving up our table. The decor in the rooms was a little dated and worn but this did not interfer with our stay.
3 out of 3 people found this review helpful, did you?
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7.5 |
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Carl
Royston,
United Kingdom
5
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have stayed here several times and always found it clean and a good hotel that pays attention to detail. Free Wifi and a good breakfast always important for me.
3 out of 3 people found this review helpful, did you?
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5.4 |
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Graham
Siddington,
United Kingdom
5
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It is well situated for alomst anything in Southampton. As a hotel to link to a cruise departing from Southapmton it is just ideal and has the requisite standards to make it feel part of the holiday
3 out of 3 people found this review helpful, did you?
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8.8 |
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Leonard
Wigan,
United Kingdom
5
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We were looking for somewhere to stay near the docks at Southampton as we were going on a Mini Cruise. This hotel was ideal just a 5 min walk to the port. I thought the hotel was very clean, the staff very polite and helpfull. Nice and relaxing atmosphere.
3 out of 3 people found this review helpful, did you?
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10 |
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Anonymous
Guernsey
5
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We love staying at De Vere whenever we are in Southampton. Is quite expensive normally so we look out for a good deals. We had any problems really.We would stay there again in the future. Inga Its all good :)))
2 out of 2 people found this review helpful, did you?
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9.6 |
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Margaret
Port St Mary,
Isle of Man
5
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Visited family members in Southampton. Stayed many times and visited all local attractions. Fantastic hotel, location perfect. I am disabled and the facilities are perfect for me.
2 out of 2 people found this review helpful, did you?
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10 |
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Richard
Brookmans park,
United Kingdom
5
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The breakfast was very good The bathroom wasn't as clean as I would expect , dirty shower curtain and shower head and corners looking grimy.Generally I think the whole place is looking a little tied and in need of a refurbishment . tv picture poor quality and would expect flat screen with more channels these days
2 out of 2 people found this review helpful, did you?
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7.9 |
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Anonymous
United Kingdom
5
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As a previous hotel owner myself I feel qualified to comment that the De Vere Grand is now looking very tired and is badly in need of major refurbishment.
2 out of 2 people found this review helpful, did you?
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5 |
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Colin
Sherborne,
United Kingdom
5
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It was relaxing, staff were welcoming and, because we have been using the hotel occasionally for the last 6 years, it was like visiting an old friend. Looking back over six years it is apparant that the hotel is looking a little tired. It needs a makeover/refresh. The standard of food at breakfast, while still good, is not to the same standard it was 6 years ago.
2 out of 2 people found this review helpful, did you?
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6.3 |
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Kevin
swanscombe,
United Kingdom
5
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the comfy bed awful tv in room, like 25 years out o fdate, no mini bar stock, out of date with furniture, needs a refit. The restaurant for breakfast was poor, no butter for toast, no tomato ketchup for my guests either, not happy really
3 out of 5 people found this review helpful, did you?
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5.8 |
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Peter
Cramlington,
United Kingdom
5
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Convenient for catching cruise ships. Comfortable.
1 out of 1 people found this review helpful, did you?
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8.8 |
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Malcolm
Leigh-on-Sea,Essex,
United Kingdom
5
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The location was the only real benefit to us although breakfast was good. Extremely over rated and very poor value for money- not even a flat screen TV in the room at £169/night- a disgrace in this day and age when service needs to be at the top of the agenda - the sofa stained and the shower cubicle was old and tired. A generally dated room and it was not worth it - I did feel the price was rather high for the service actually received given the prestigious ambience which the hotel likes to generate and was not really met by our experience.
1 out of 1 people found this review helpful, did you?
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5 |
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Valerie
Edenbridge,
United Kingdom
5
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Perfect location for our over night stay prior to departing on a cruise. Excellent restaurant, beds comfortable and pleasant helpful staff. Thank you De Vere Grand Harbour a great start to a wonderful two week cruise. There was nothing to dislike about the hotel.
1 out of 1 people found this review helpful, did you?
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10 |
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Anonymous
United Kingdom
5
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Room was comfortable and staff pleasant and helpful Thought charging for a newspaper--given the price of the room--was remarkably tightfisted. Most (cheaper!) hotels I've stayed in provide a morning paper as a complimentary service.
1 out of 1 people found this review helpful, did you?
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7.5 |
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Nikki
Cowplain, Hants,
United Kingdom
5
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All of it was great. The pool area and steam room were great. The view from our hotel was wonderful, upgraded to sea view with balcony. The food was faultless and the staff were impeccable.
1 out of 1 people found this review helpful, did you?
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9.6 |
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David
Hartlepool,
United Kingdom
5
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Very nice friendly hotel with a great room overlooking the ship port. Excellent staff who were very attentive. Great location if you are planning an overnight stay prior to a cruise.
1 out of 1 people found this review helpful, did you?
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9.6 |
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Anonymous
United Kingdom
5
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Excellent service from the staff - all very efficient, helpful and friendly. Room comfortable, very good breakfast, perfect place to relax.
1 out of 1 people found this review helpful, did you?
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9.2 |
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Anonymous
United Kingdom
5
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Pool and spa area were lovely
1 out of 1 people found this review helpful, did you?
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8.3 |
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Gary
Plymouth,
United Kingdom
5
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Convenience for what we wanted to do - room was starting to show its age but it was in good order & most importantly cleanly presented. The only issue I had was to do with the mandatory car parking charge that was embossed on my bill. I was asked if I was prepared to pay a £1 charitable donation, which I had no objection to but to find an additional charge for parking my vehicle in the residence provided car park I didn't think was a good idea. This additional fee charge was not mentioned at point of booking neither. I was willing to pay a added £1 to a charitable cause of there discretion but I didn't see any information which charity is there supported good cause & how much additional funds is added to that from the actual hotel. Perhaps there car parking fees should be put in the pot. You will not allow me to tick both yes & no so I will utilise this box to do so and I say this because of the comments I have already gone & made.I Stayed at the Greenwich De Vere it only has three stars but it was more up to date. If the location is what it is all about then fine but would I book again because I was enthralled by its charismatic charm and surroundings "no" but the staff were pleasant and friendly. The only other thing that upset the occasion and this was totally our fault was I ordered some flowers for my wife as it was wedding anniversary & we inadvertently left them behind in the room.
1 out of 1 people found this review helpful, did you?
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7.1 |
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Ralph
Witham,
United Kingdom
5
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The hotel is acceptable for the cost but provides no facility not expected and misses some. see below Like many of its type there are not enough lifts so that long queues develop at busy times. This is not easily rectified after construction but the ridiculous waits to check out is just a lack of service points at reception. If you wish to encourage express check out then copies of vouchers (charges to room for bar etc) must be supplied with the invoice.There was no mineral water in the room, either to buy or complimentary. The latter is standard practice in many 4 star plus hotels.Charging a credit card processing fee many times the actual cost is not acceptable when paying. This single reason would prevent me from using your hotel again.
1 out of 2 people found this review helpful, did you?
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6.3 |
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Stuart
Ilfracombe,
United Kingdom
5
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Other than the fact that the hot water packed up on the Saturday so we were unable to have a bath or shower, very nice.
Did you find this review helpful?
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9.6 |
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Anonymous
United Kingdom
5
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Very good location to shops restaurants etc. The Southampton area had had a valve failure which effected the hotel. We heard someone complaining in reception, but we were not informed of this at check in. Cold shower that night, no apologies, not great customer service!
Did you find this review helpful?
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7.9 |
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Anonymous
United Kingdom
5
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the spa and pool facilities are very good. The food in the resturant was excellent. also the service. The drinks in the bar are to expensive.
Did you find this review helpful?
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9 |
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Nicola
Bondi,
Australia
5
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Location, friendly service Bed was uncomfortable, sagged in middle, creaky and not at all firm. I was unable see relax to sleep well. Also because we were given a room for disabled the bathroom shelves, sink and make up mirror etc were low and we had to bend to use. I would not recommend the hotel because it is my perception that guests expect a firm comfortable bed when they stay at a four star hotel.
Did you find this review helpful?
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6.3 |
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Leigh
atherstone,
United Kingdom
5
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Nice and warn and comfortable wirh excellent breakfast Room service very poor, we called around midnight to order from The limited choice. In offer, we asked what the soup of the day was and was told that they didn't know! Then they asked if we wanted them to find out ( of course we did that's why we asked what it was) we then asked for the fish cakes only to be tills that they couldn't do them as they didn't have any.
Did you find this review helpful?
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5.8 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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