De Vere Grand Harbour  

Booking easy, reception and checkout polite and easy, all staff very helpful, great atmosphere

Nothing

Location and views, friendly helpful staff good restaurant

beds

everything

nothing

we were treated very special by the staff, and they delux room was beautiful, very worth the value of money I paid

The bath tub was abit narrow but apart from that everything was perfect

Everything, covenient,friendly, helpful

Food & staff ok, clean rooms.

very very average hotel. Air conditioning provided by way of a desk fan, gym was a relic. Have stayed in better premier inns

Lovely hotel great facilities.Really good breakfast.within walking distance of the main town center.also very well placed for the cruise terminal.

The hotel was very hot! no aircon in the bedroom we had .

staff food hotel all very good

cost of car parking very high. sofa bed for children poor condition stains ripped both sides, needs replacing now. i would recommend to friends with out children.

Facilities - pools and gym - I used both.

No A/C. Room was very warm. Told that it would be repaired by the summer.

The location and general staff were very good. The Spa was pretty good and breakfast was lovely.

The room was average, the wait at reception (every time) was unacceptable, cleanliness of general areas was woeful.

The breakfast was very good, ample and impressive quality. The staff in the restaurant were very friendly. The location was perfect for other needs

The reception staff were incompetent. Our daughter had called ahead to pay for the room on our behalf, but we were asked again for payment when we checked in. No apology from the staff for the mistake that had been made, and for the embarrassment incurred in front of other guests who were checking in.

Right opposite dock

Tepid water for bathing / shower

Nice location, liked dining under glass over looking the lake.

I pre-booked two rooms, upon arrival, there were only two rooms available, one was not ready and the other was a smoking room. Neither of us were smokers so was very disappointed as the room stank and so did all my clothes come the end of the second day.

Stained bat in room 311. Not happy about having to pay more money for a latte at breakfast,i am a barista and I know that it doesn't cost any more really for a latte to be made than an Americano.

In the last month or so i have stayed at the Grand Harbour three times and as yet not been able to have a hot bath i did complain and i am not happy with thier responce,will not be visiting that hotel again and poss this site if nothing is sorted....

The significant amount of time it took to check in and be allocated a room. No table was available for dinner until 9pm - we ate elsewhere.

The building was ok for a big hotel. The dining room staff were very helpful but too few of them. I liked the cereals for breakfast My daughter liked the pool. The room was well designed and maintained I liked the express checkout

The two kettles in the room did not work. The housekeeper said she would get a new one but didn't. The television was impossible to operate. After two attempts I failed to get BBC 1 The shower was impossible to control and potentially dangerous. Room service failed to answer Concierge failed to answer Food in the restaurant was pretentious and basically inedible. My daughter ordered a sandwich for lunch which came with chips that were brown on the outside but uncooked in the centre. After my failure to get the kettles in the room to work I did manage to get room service and ordered a pot of tea which was totally undrinkable in spite of my being very thirsty. I think it was probably made with a lot of teabags and water from a hot tap

The reception staff and restaurant staff were excellent. Checking in was easy. The restaurant meals were lovely and the organisation extremely polished.

how close it was to the cruise terminals, location great for town also, food at restaurant, very good also the service was very good in hear also.

I stay away A lot and this hotel looks like it wants A redecorate and rooms are old fashion, in need of modernization. bar required more staff, we waited for service, then went to the bar and got drinks our selves. would not stay hear again, brighten, the place up.

The food was very nice and the location of the hotel was good.

The hotel is very dirty. The housekeeping standards are very very low. It's a pity because the hotel is nice.

comfy bed , good site

no air con the room was to warm

Really helpful staff as we had arrived early on a cruise ship but were allowed into our room a lot earlier than we thought we would

My upgraded room to a suite was fantastic. The balcony overlooked the harbour and the view was great.

Nothing

Close to the port harbour, and the room upgrade the view was great.

I booked the hotel on line through this site and fortunate enough for us took a copy of the booking details, however when we arrived at the hotel they had no details of our reservation details, whilst we waiting a few minutes for someone to let us know what the problem was, the lady on reception fetched another colleague and. Completely ignored us until my daughter asked "is there a problem" we got no apology just a reply "we do not have your details ".

Food and lounge area

The poor quality of room. And the fact I'd booked a twin room And wasn't informed until arrival that wasn't available therefore having to share a bed with a friend. Attitude seemed to be lump it or leave it.