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Most recent booking for this hotel was yesterday at 21:36

Score from 331 reviews Fabulous 8.7/10

Newest reviews for Grand Jersey Hotel and Spa

  • Susan
      United Kingdom
    26 August 2014

    The staff were friendly and very helpful

    The hotel was on a main road which was noisy all through the night. Hotel needed upgrading as the rooms had definitely seen better days.

    6.7

  • Emma
      United Kingdom
    26 August 2014

    Location is great in terms of being near the town and facilities but also on a busy road Champagne lounge is very relaxing with a great view All staff are excellent Spa facilities are good

    Parking is very minimal Turndown service not five star service

    8.3

  • Anonymous
      United Kingdom
    25 August 2014

    Bedroom was large and quiet with the most comfortable beds. Best nights sleep we have enjoyed on holiday for as long as I can remember. Lounge well stocked daily with choice of newpapers.

    Prices for the restaurants were too high in our opinion. Better value available elsewhere.

    8.3

  • David
      United Kingdom
    25 August 2014

    Very attentive staff, always helpful and looking to help from room maid to concierge, reception to wiaters/waitresses. Room was luxurious and peaceful/ All in all, a very good experience.

    Can't think of anything that we were not delighted with.

    9.6

  • Zoe
      United Kingdom
    22 August 2014

    Fantastic stay, perfect location, clean hotel, staff very accommodating to your needs, lovely spa and great that it didn't cost extra. Loved Jersey....we will return.

    10

  • June
      United Kingdom
    19 August 2014

    Where the hotel is situated

    The hotel is looking a bit tired

    8

  • Robert
      United Kingdom
    18 August 2014

    The staff were all attentive and in particular those working in the resturant serving breakfast.

    8.8

  • Edward
      United Kingdom
    17 August 2014

    Very little

    Room with frosted glass and no view.

    6

  • Stuart
      United Kingdom
    13 August 2014

    Everything.

    Possibly greater variety of fresh fruit for Breakfast

    8.3

  • Geoffrey
      United Kingdom
    10 August 2014

    View .Location central to bus station and shops.Staff very attentive.

    Room a little worn round the edges for a 5 star hotel. Did not feel invited to use the swimming pool. Did not even know where it was.

    9.6

  • Mark
      United Kingdom
    10 August 2014

    ideal location and staff couldnt do enough for you,well worth it

    10

  • Peter
      United Kingdom
    10 August 2014

    We liked the service, cleanliness, quality of food.For a holidaymaker the location is very good for travel to all parts of the island being close to Liberation Square

    There is plenty of seating to the front of the hotel, but it lacks an area to lay down in the sun. It is geared to the business community. It was unfortunate that I had not known this before we went. Would have been nice to have had some form of entertainment for a not cheap hotel.

    8.3

  • Shirley
      United Kingdom
    9 August 2014

    beautiful room and excellent sized bathrorom

    water in the shower was never hot inland view with frosted window meant you could not see what the weather was like outside

    9.6

  • Danielle
      Guernsey
    8 August 2014

    interior design good spa facilities very helpful staff multi lingual was helpful

    darkness- in bedrooms and dining room (Victoria's restaurant) poor signage to pool

    9.2

  • Anonymous
      United Kingdom
    7 August 2014

    Front desk / reception staff were very good

    Room was very dark Many of the restaurant staff did not have good English and were not very welcoming

    5.8

  • Catherine
      United Kingdom
    7 August 2014

    The staff were friendly, polite and helpful. The terrace, champagne bar and Tassili restaurant had a great atmosphere. Celebrating our silver wedding we were made to feel very special

    We stayed in a standard room so didn't gave a view, just the frosted windows, and the TV reception kept breaking up, but these were minor niggles really

    8.8

  • Anonymous
      United Kingdom
    6 August 2014

    Staff are good.

    Tired.. needs investment, especially in the rooms.

    6.3

  • Theresa
      United Kingdom
    6 August 2014

    Staff were very attentive , inside . Room was okay

    I feel that the Grand could do with a bit TLC as bedroom was in need of décor . Bath was too high however due to chronic arthritis this was my problem .

    7.5

  • Neil
      United Kingdom
    5 August 2014

    parking help, breakfast, bed, room , tv, quality of service

    nothing!

    9.2

  • Michael
      United Kingdom
    4 August 2014

    Staff were extremely polite and friendly without being over familiar. Nothing was too much trouble.

    The pool was out of order which was a bit of nuisance although the hotel did make other arrangements locally.

    8.8

  • Alan
      United Kingdom
    4 August 2014

    Location is very good - close to the town centre and just across the road from the beach. Friendly staff. Very Clean. Good choice of food in the restaurants and at breakfast.

    This is a long established hotel and therefore we accept some 'wear & tear' and 'quaintness' although I don't expect damaged bath panels nor shower curtains! I also object to being overcharged for drinks and food we didn't order whilst on the terrace. This happened twice - although handled by the staff promptly - twice was once to many. Overall this is a nice hotel, with good facilities and location wise - as described. However, in my experience this is not a 5 star hotel. There isn't the attention to detail you would expect and it needs this particularly regards to décor.

    7.9

  • Elaine
      United Kingdom
    1 August 2014

    Everything esp pool cinema food

    10

  • Alexander
      United Kingdom
    31 July 2014

    Location of this hotel, directly across from Elizabeth castle, easy walk into town

    Nothing

    10

  • John
      United Kingdom
    31 July 2014

    Friendly service. Excellent spa. Great breakfast

    Situation by a busy road.

    8.8

  • Anonymous
      United Kingdom
    31 July 2014

    Location was very good. Just walking distance to beach and the sunset was beautiful. Everything just good excluding the wifi and the food of the restaurant

    The wifi was very bad! Disconnect all the time. Need improvement! Breakfast was out of expected,not much choices. And also the Michelin star restaurant was very very bad!!! Expensive and not nice at all!!!!

    7.1

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