Grand Jersey Hotel and Spa  

Went to Jersey with friends and family as a birthday treat for me to watch Jersey play rugby. Chose the Grand as I've been to the island many times but never stayed there. I wasn't disappointed. It is a lovely hotel. From the minute we stepped through the revolving doors the staff made us feel special. Loved every minute.

Buffet breakfast could have been a tad hotter but this is just nit picking.

Well placed quality hotel. Staff excellent. Breakfast & supper top notch. Convenient for St Helier & all that it offers - shopping, restaurants, bars etc

Instant coffee in the room facilities, definitely not 5 star. Breakfast understaaffed on Sunday morning. I shouldn't have to leave my table to seek out someone to top up my coffee cup.

Near to town center and sea view Restaurant food very good. Would like full cream milk with cereal at breakfast

Room was on small side parts of reception areas need up grading

The Hotel is in a good location for access to shops and restaurants in St. Helier. There is limited parking on site which is on a first come first served basis. The staff were very attentive and professional..

We had booked a deluxe room with sea views and although we were happy with the stadard of the room we were disappointed with the room size which was very small.

We found the Hotel was in an excellent location and enjoyed our stay.

The breakfast was disappointing, an excellent variety of fruits, cereals etc, but the traditional cooked items were not presented well, the only bacon was smoked and the fried eggs were left in a warming pan that made them rubbery, not what I expected in a five star hotel. Also the champagne lounge was just that, a great variety of wines, cocktails etc, but no draught beer! In fact there was no other bar in the hotel.

I think the staff were and have always been very pleasant and helpful. Rooms are also very comfortable although quite dark due to the dark wood furniture.

For a prestigious hotel, the service did not meet expectations. I ordered brealfast room service twice and both times was late by 20 minutes and therefore did not have much time to eat my breakfast. I aslo ordered room service for dinner twice and must say the chef was very accomodating to making me sides that were not on the menu. However, the two main courses ordered from the mains were not much to be desires and bland. I hade the mushroom ravioli and the pizza on both evenings. The pizza wa dripping in fat and also have soo much cheese on it that I ended up not eating and removing the cheese. Was very sickly!

The bedroom and lesiure facilities were excellent. I especially liked the subdued lighting in the leisure facilities as it added to the relaxation.

The food was not very exciting and not very good value for money. The breakfast facilities needed to be topped up more regularly. The restaurant in which we had our Boxing day meal was not very inviting at all - not what was expected of a 5 star hotel.

Great food

Could get booked in at spa . Swimming area not great lightning , too dark .. Cleanliness of the room .

The facilities were of good quality and the staff were extremely helpful.

Good Location with Car Parking, reasonably plush.

Numerous rooms had no heating working

we found the hotel very good but resturaunt prices a bit steep . bar prices also expensive so we ate out at more reasonable priced resturaunts and visited other pubs ect for refreshments.

Our stay at the hotel was very comfortable and the staff could not have been more helpful and friendly. The food was exceptional. We would go again