Grand Jersey Hotel and Spa  

I took my wife away for our last weekend break away before our first baby is born and I have to say we were very disappointed. We had a suite, as soon as we entered it was obvious the room hadn't been used for a while as it was very dusty, dull and very old dated. The bath took forty five minutes to fill and was also very dated. We could hear every conversation the room next door had and also had the pleasure of hearing a full blown argument at 3am. The room was very noisy from the road traffic. This is not a 5 star hotel personally I believe its 3/4 star. There are much nicer hotels in Jersey such as the Spa which is a true 5 star hotel and The Radisson and Royal Yacht are also lovely hotels.

Outstanding staff. Courteous, helpful and attentive Food very good Facilities excellent

Had to run taps for long time to get hot water - not good news during water shortage

A pleasant hotel offering good value for money.

The fine dinning restaurant wasn't the best experiance when opting for the wine package.

Excellent hospitality, food and comfort

Handy for town / shops.

Very disappointed in Tassili restaurant, complete rip-off. Scallops in starter had been cut in half, ridiculously small portions and poor menu choices. Dull little dining room. Breakfast buffet, food luke warm and scrambled eggs always runny and undercooked. Windows in bedroom filthy and covered in bird droppings. Spa and swimming pool dark and gloomy. Overall a dark and dreary hotel and certainly not my idea of five star.

The staff were very good and always ready to listen and help

We both love the impressive service at the Grand Jersey and the Spa is an outstanding attraction. Rooms are well equipped and nothing is too much bother to attend to guests' comfort. The Cocktail Lounge is a lovely spot to relax with a pre-prandial drink or nightcap. Town is close enough to walk into. Seaview from room was superb. Peaceful and refined hotel with modern facilties but with the old charm remaining, setting it apart form the corporate feel of some other hotels in St Helier. We swapped from the Radisson after 3 nights there as previous stays at the Grand proved it was more to our liking! Although we did not dine at the hotel we could not fault the breakfast. Young Elita was so helpful, finding placing some honey the next morning after there was none on the buffet on the previous day. Thank you again Elita! All in all a super break.

Parking can be a problem at weekends but the concierge kindly took our keys and found us a space.

Staff very friendly and courteous great conseirge ,good leisure facilities,deluxe room excellent,breakfast good selection ,sorry never had meal there but menu looked good ,would recomend

Water in pool could have been a little warmer

I think the staff were and have always been very pleasant and helpful. Rooms are also very comfortable although quite dark due to the dark wood furniture.

For a prestigious hotel, the service did not meet expectations. I ordered brealfast room service twice and both times was late by 20 minutes and therefore did not have much time to eat my breakfast. I aslo ordered room service for dinner twice and must say the chef was very accomodating to making me sides that were not on the menu. However, the two main courses ordered from the mains were not much to be desires and bland. I hade the mushroom ravioli and the pizza on both evenings. The pizza wa dripping in fat and also have soo much cheese on it that I ended up not eating and removing the cheese. Was very sickly!

Friendly and helpful staff. View of castle and sea. Films on tv network.

Dark decor in resturant and in spa, pool area. Need to help self to coffee at breakfast

great hotel and very helpful staff

Good Location with Car Parking, reasonably plush.

Numerous rooms had no heating working

we found the hotel very good but resturaunt prices a bit steep . bar prices also expensive so we ate out at more reasonable priced resturaunts and visited other pubs ect for refreshments.