Grand Plaza Serviced Apartments

The rooms are clean and well serviced

Our room tidied up everyday & towels replaced. Kitchen equipped with sufficient plates and cutleries.

Pillow is thin and not fluffy.

Clean place to stay with friendly staff. A good location with great access to Kensington. Would stay there again..

I booked a twin room instead of a double room and a lounge. Was offered a twin room but it was made up as a double. A bit more clearer on the description please.

The location for us was perfect and that is what we based our selection on.

It was in the basement, very poor value for money, not very inviting, cleanliness was an issue, they were not prepared for 4 people staying i.e., not enough towels, not the right bedlinen for the sofa bed and the matress of the sofas bed was heavily stained. Not enough comfort in the lounge area for 4 people to chill out in.

The location was very nice close to everythign easy to catch a taxi, the staff was always very nice and helpful. The room was smaller than I thought it would be - maybe normal for London standards. I was very clean and comfortable. The room was for 3 myself and my 2 boys (7 and 10) and it would definately not fit anymore than that. But all in all it was nice and I would stay again - for a couple it would be perfect.

The accommodation was good although on the lower ground floor, so without any view to speak of (nor any mobile phone reception - but the telephone charges were very reasonable). Great to have the flexibility of self-catering in a well-equipped kitchen area, as well as serviced bistro on site.

From when we arrived your front line staff were very smart and looked very friendly,plus the first impression as we pulled up it looked very good.it was just like home the location was ideal for use close to shops and bayswater tube line and there was plenty of information on what was were and what was to do.i will stay at the grand plaza hotel again and recommened it to our friends and family.THANKS So much james from newcastle.

Every think was great

The location was good, as was the security and cleanliness of the complex.

It was very expensive for what we got.

Easy to reach from Bayswater or Queens Way Tube Station, enough places to eat around the hotel. The bed was good, kitchenette fully equiped, complimentary coffee/tea facilities OK.

They gave me a room in the Lower Ground (= basement) with a tiny little window, next to the laundrette. I had to wake up early since I needed to go to meetings but I can understand if you want to sleep in, it will definitely annoy you. Also my room was nearly blocked with all the "fresh/clean" linnen that was piled up through the entire hall. I felt that the hotel was far from full so don't understand why they give out this room then. Only positive points were that the tiny window could be opened and the room was next to the fire exit (which only was nearly blocked by the linnen).

the locaiton of the hotel.

Appartments are very very smal to the photos in the website. They do not make up the room every day and they do not wash the dishs except on Mondays. all over the hotel grounds and floors are coted with wood, every where you walk you make sounds and anyone walks in the coredors outside your rooms you here very loud nois. the Fire alarm turns on and off contiouscly for one night at 2:00 am for two hours and could not sleep, took them to long to fix it.

a very good experience overall, the staff was very friendly and when I asked, changed my room to a lighter and better one.

nice rooms, kitchen, central.

the staff could be nicer