Grand Plaza Serviced Apartments

The price was amazing, appearance of building and reception fabulous, apartment lovely and clean, great location :) Would definitely recommend to others and def stay again myself.

We stayed in December so more bedding required!! Spare blankets would be great and the rooms definitely looked significantly larger on photos on website- the use of a fisheye lens to take them was a little misleading but can't really complain for price.

Clean place to stay with friendly staff. A good location with great access to Kensington. Would stay there again..

I booked a twin room instead of a double room and a lounge. Was offered a twin room but it was made up as a double. A bit more clearer on the description please.

Staff helpful & welcoming. Rooms were great & ideal for our city break as a base. Facilities were good & we had a very comfortable & enjoyable stay. Would book to come back again.

Good size apartment with an excellenrt range of facilities and an ability to come and go easily.

Breakfast was okay but could do with starting earlier for business folk. Cooked breakfast was a bit basic and could be improved.

the room was well equipped and clean, the staff were friendly and mostly helpful. I was pleasantly surprised.

They charged me for my stay on arrival, which is not a problem in itself. However they did not tell me that I would be charged for breakfast the next day even if I didn't have it simply because I had indicated my preference on booking.com.. I consequently had to pay for a breakfast I didn't eat Which really spoiled my stay.

Apartments were centrally located and convenient to the tube- useful shops around the area.

Close to the tube and very clean and freindly. I brought the family and everyone loved the stay.

location

the location of the hotel is great, near caffe's,resturants, shopping senter and 2 minuts walk from 2 different tube stations. the apartmens are small but comfortable, clean and quite.

we stayed in a delux apartment for three and the second bad is a folding sofa. its comfurtable but we would preffare an extra bed.

i liked the fact that i could be independant, yet if i wished, eat at the hotel. we liked the little conservatory at the side of uor appartment.

i found the oven too complicated . i think old people would also

Recently very nicely refurbished but probably with cheap material, looked like will be much less nicer in a few months (e.g. Bathroom materials especially)

The area the hotel was in and that the hotel was nice and clean

yes the breakfast poor selection, no uniform for staff and requested a few week before that the children I was bringing with me ( all 16 ) I would need them on the same floor but we were split up on different floors not very convenient

We really liked the staff here. They were friendly and very helpful as well as knowledgeable about London, the underground, theatres etc. and they did not mind that I usually had a series of questions for them. Secondly, this was a great location! We could walk in three parks close by (Kensington Gardens, Hyde Park, St James Park) and shopping was also nearby as well as two underground stations. We felt good about staying at the Grand Plaza as people were coming and going, the staff was well dressed, the lobby clean and spacious. It was a nice place to come home to.

Our apartment was larger than we expected, but there were stains on the upholstered furniture and the carpet. The bed was small and the floor in the bedroom was uneven. These are fairly minor complaints considering the beautiful building, the great location and the wonderful staff.