Grand Royale London Hyde Park  

La seva situacio

L'habitacio era molt petita, nose si es perque vaig reservarlo per booking pero la veritat es que no shi podia estar be.

The Hotel reception and bar very old theatre world look. The cleanness of the room and the facilities in the room, great shower very modern.Close to underground station and a walk in Hyde Park.

Paying as soon as I walked in the door if this had been a special treat for my partner I may like to pay later, its a bit vulgar and indicates the hotel or room may not what you are expecting which rings alarm bells. The hotel staff on arrival where a bit standoffish and as above seemed only interested in taking payment, I was not asked if I would like to take breakfast in the morning and not really clear if it was included in the price. Whilst the room was clean warm and modern I was more than gutted to find that LG was not just the TV in our room but where the room was Lower Ground! I have to say you need to make this clear on the web sites when booking, mine was booked as a Superior Double Room this in no way I have to say indicates- basement- no view trapped!

There was a particular female staff whose name I unfortunately can't remember who was very rude. Also I was kept in a very horrible room with a tiny bathroom that I had to request to be changed. Then I was moved to an okay room the next day.

While the hotel was clean and the staff were lovely we did not like the position of the room being 2 levels below ground floor it was very clostraphobic and we felt as though we were not part of the lovely hotel.

The location which is perfect. The reception staff who were friendly, helpful and efficient. The staircase which is astounding.The deal we got which made it amazing value.

The room was a little cold, draught from amazing old window, but in many ways that is better than overheated hotel rooms?

The history was an added bonus, the rooms were quite small but very comfortable and well furnished, really clean everything you would need, bathroom was a bit of a squeeze but otherwise really lovely. The breakfasts are exeptional value for money in beautiful surroundings and a superb choice of food. The staff were very helpful particularly the young man in the bar nothing was too much trouble for anyone we checked out at 10am but could have stayed until noon our train home was not until 8pm and we were able to leave our suitcases at the hotel at no charge and collect them at 6pm on our way to the station. I find this outstanding service. I would choose this hotel again without doubt and recommend it to anyone coming to London. The location is superb. Can't praise the Grand Royale enough.

We were on theatre break and had booked another hotel of which 1 night was paid. We love character hotels and saw this 4 good price and booked. On arrival we were sent 2 another hotel in chain. We were v upset and disappointed as we were celebrating special occasion. I phoned hotel chain who arranged 4 us 2 go back next day. The delay meant we missed what had been planned. If t hotel was overbooked further bookings should not have been accepted. We were given complimentary breakfasts but had not planned bfasts

The hotel is very well located - honestly only a couple of minutes walk from the tube station which is only three stops to the West End. The building must have been a beautiful house in its heyday and the downstairs is very picturesque. Bedrooms are smallish but it is always the same in city hotels and they have been newly refurbished. Two nice touches - they still supply biscuits on the tea tray in the room and there is a bowl of apples on the front desk. Surrounding area is good - plenty of restaurants to choose from. Would thoroughly recommend it.

Location, quiet room. Pleasant surroundings. Good breakfast.

I was transferred for my 1st night to another hotel due to maintenance problems. Was given complimentary breakfast but was not advised this only told when enquired. Not hotel information in room.

Staff were brilliant! Adequate rooms.

Bathrooms disgustingly small! Parking not good!

Nice lounge

Rooms small. No minibar. No chair. No room service for the price of hotel

Clean, central and staff good

Room very small for 2 Guests, Bar not open during the day, Bathroom too small to dry yourself after a bath.