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King Edward Parade, Eastbourne, BN21 4EQ, United Kingdom – Show map
Excellent location — rated 9.3/10! (score from 406 reviews)
Rated by guests after their stay at The Grand Hotel.
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88 properties in Eastbourne
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407 verified reviews
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The Grand Hotel's staff speak: English
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BBQ facilities, Outdoor pool (seasonal), Garden, Terrace
Sauna, Fitness centre, Solarium, Spa and wellness centre, Massage, Hammam, Indoor pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the room
WiFi is available in all areas and is free of charge.
Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Currency exchange, Luggage storage, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, Barber/beauty shop, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Non-smoking throughout
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All children from 3 to 12 years are charged GBP 10 per person per night for extra beds.
All children from 13 to 16 years are charged GBP 12.50 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
Based on 406 reviews
Value for money
Show reviews from:
The Cavendish Hotel faces the coast on Eastbourne's Grand Parade. It has a spa and gym, and many suites with wonderful views of the English Channel.
Score from 761 reviews Fabulous
Situated on Eastbourne’s seafront, the West Rocks Hotel offers an on-site bar, restaurant and tea room.
Score from 425 reviews Very good
Situated on Marine Parade, The Shore View Hotel boasts far-reaching views of the English Channel and Eastbourne Pier. The Royal Eastbourne Golf Club is 2 miles from the property.
Score from 770 reviews Good
Situated in the centre of Eastbourne, The Sheldon is just a 2-minute walk from the beach.
Score from 441 reviews Fabulous
Excellent staff courteous and attentive but not too invasive. Excellent facilities including pool and Spa look forward to coming again!
The service was very good
The room was cold on the second floor. The bathroom was even colder than the bedroom despite the radiator being on the maximum temperature. There was a good range for breakfast but the bacon was at a poor quality with some items of the food being cold on both occasions.
The Staff were excellent the whole time of our stay
The suite was cold. Curtains didnt match in length the rooms could do with upgrading which do not constitute 5 star accommodation Away from the front there were places that were shabby. Because of this I think it is over priced.
Great service,nice food,super experience
Very pleasant ambience. Excellent food and service
Terribly slow wifi connection
Plenty of old world charm, staff were excellent too. A lovely, genteel place
The hotel interior is beautiful. Although luxurious it feels very homely and is family friendly. I love the old fashioned feel. A warm and friendly place that is a home away from home with extra special touches.
The staff were amazing and made us fell that we were very special guests The hotel is traditional in style but very comfortable
The suite we booked wasn't as we expected as it was really one large room. However it was well laid out.
The kindness and willingness of the staff to help with anything.
The wifi and television connections were not great.
slow service in bar lounge area and parking or lack of
If you are looking for a perfect hotel, this is as close as you can get.
Dining room is fabulous and excellent breakfast.
A bit tired in the public rooms, and bland colours. It needs a facelift in the residents lounges.
The setting with the sweeping drive is very impressive, plenty of very helpful staff to assist with parking and luggage movement. Reception was well staffed with a pleasant approach to customers. The public rooms were well appointed and again very well staffed with good numbers giving attentive service. Dining room is not too crowded and again well staffed in both numbers and level of service.
The choice from the Garden Restaurant menu was limited, unless you were willing to pay additional supplements to increase the range. Too many items were listed with extra charges, not good enough for a 5 star dining experience. No fridge or mini-bar in the room, broken curtain closing system in the bathroom. However the worst thing of all was a bed that resembled a lump of cotton wool, being so soft it was very uncomfortable, which must have been difficult to achieve as it appeared to be two singles joined together. The softness was not universal at it was interrupted by regular lumps.
Ours was a nostalgic visit; we had our wedding reception at the Grand Hotel in October 1988. Now one of our friends lives in Eastbourne, we wanted to visit him so we chose to stay at the Grand. Nothing much has changed in 26 years. The service is still impeccable, from the doormen who helped us when we arrived in a state of some chaos following a tyre blow out en-route to the receptionists and the waiters. Housekeeping staff invariably greeted us in a polite and friendly manner in the hallways. Our room was spacious and the beds comfortable. Internet access was fairly good in the room but better in the public areas. This is an old, very big and dense building which must make providing WiFi reception a challenge. The bathroom was fairly small and the shower control needed a training course but storage for clothes was adequate. The food quality was uneven. Service in the dining room at both dinner and breakfast was excellent. When we had afternoon tea with our friend the service continued in the same manner and again when I had a bar meal on the second night. Having had outstanding meals on the previous two nights neither of us was particularly keen for a rich meal on our first night. I chose from the vegetarian menu and my wife had a light meal. The quality of both was at best indifferent. My goat cheese starter was particularly poor. We live in south west France where cooked goat cheese is a local speciality. The Grand's effort fell far short of what we make at home. The main course, Moroccan pepper was a mess. We felt that overall the dinner was also poor value for money. But, afternoon tea the next day was top quality. It was on a par with the Four Seasons both at the Pierre in New York and London, Park Lane. Both of those hotels prided themselves, justifiably, on their afternoon tea. Breakfast on both mornings was very good, a wide range and for a buffet style, good quality. The second evening I had a roast beef sandwich in the bar.
Dinner was not as good as it should be.
Swimming, Breakfast and parking
Always the cost, but that's life
ambience, dancing, live music
Staff very courteous, hotel very clean and well looked after. Cosy by the fire, great food and good room.
Pillows were too soft & bed a little on the soft side too. But we are used to our firmer bed!
Soft bed and the shower did not work properly.
Space and quality of public rooms in a premium position by the beach
Small bathroom with no shelf or space to put toiletries, razor etc (Room 147). For a hotel of this quality and price this was very disappointing.
Beautiful building and furnishing, with wonderful attentive staff. The breakfast was outstanding.
I do think the exterior is in need of reprinting.
room, food, staff,location
excellent restaurant, awesome lounge, helpful front of office staff
curtains in bedroom were thin and unlined, net curtain needed laundering and was punctured in different spots; fitting of carpet in bathroon was very diy-ish; when new room offered, one radiator not working and preferred return to the warmth of the old, despite its somewhat bedraggled curtains!
Breakfast and room service was amazing, we had the afternoon tea package for ourselves and two guests but felt there was too many cakes and not enough sandwiches.
Not enough sandwiches in afternoon tea package.Bed was way too soft.
We thought that the price of the meals in the restaurants excessive for what we got.and there was no alternative. We were disappointed with the menu,compared with other similar priced hotels in London.
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