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The Grand Hotel
King Edward Parade, Eastbourne, BN21 4EQ – Show map
Excellent location — rated 9.4/10! (score from 390 reviews)
Rated by guests after their stay at The Grand Hotel.
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82 properties in Eastbourne
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390 verified reviews
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The Grand Hotel's staff speak: English
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BBQ facilities, Outdoor pool (seasonal), Garden, Terrace
Sauna, Fitness centre, Solarium, Spa and wellness centre, Massage, Hammam, Indoor pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the room
Free! WiFi is available in all areas and is free of charge.
Free! Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Currency exchange, Luggage storage, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, Barber/beauty shop, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Non-smoking throughout
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge for children's cots/cribs.
All children from 3 to 12 years are charged GBP 10 per person per night for extra beds.
All children from 13 to 16 years are charged GBP 12.50 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed. Charges may be applicable.
Cards accepted at this property
The Grand Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Gentlemen are requested to wear a jacket or tie for dinner in both restaurants.
Please note that the parking is limited and operates on a 'first come, first served basis'. To guarantee parking, please contact the property in advance (extra charges apply).
Based on 390 reviews
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Very friendly and efficient staff, though we did have to wait a long time for our drinks order at Sunday lunch. Excellent breakfast and afternnon tea.
Very dark bedroom - three low wattage bulbs, one of which did not work. Too dark to read a book. Generally both the room and the common parts seemed in need of a refurb. Felt the room did not represent value for money - about the same as many B&Bs these days.
The general atmosphere and gracious setting. Breakfast was lovely and all staff were very helpful.
The hospitality tray in the room could have been better - I think the hotel hoped visitors would use room service instead.
Pretty much everything!
Despite having a strict dress code in the Mirabelle restaurant, most male diners did not observe it and nobody challenged them.
Our room, room service, the public areas,car parking and helpful staff.
The Grand breakfast experience was a disappointment on both mornings. The waiting time from ordering to being served was too long and the food, lukewarm, overcooked or not as ordered.This last comment, was observed at dinner as well, at several tables near us. A fault too frequently seen to be just a coincidence.
Have to say the breakfast is nowhere near five start standard. Quality dropped in recent years. Bottled beer served out of date on consecutive days.
Indoor/outdoor pool Location Snacks in the lounge and breakfast
Staff in the lounge/bar gave very poor service on both evenings we stayed. Quality of room needs to improve, cleanliness and lick of paint. Bed too small. Held together by wooden planks.
There was very little not to like, however was disappointed with the room considering the cost.
Not a very good view from the room and the window had very thin curtains, therefore the room was quite light. Thicker curtains would be better to make the room darker.
The staff are always so attentive, the food is excellent and the location is tops.
Our room was without any view at all so that was disappointing. It hasn't put us off going again though!
Lovely location, elegant bars and lounges. Very good staff
No power shower in bathroom. Plating coming off spoons in the tea/coffee making facilities.
The whole atmosphere and the careful and friendly service by the staff.
Our bedroom, 140, plagued by outside noise from a motor, which went on all night.
The hotel is in a beautiful building in a great location in Eastbourne. We have stayed a number of times and never been disappointed. There is of course always room for a little bit of tlc in a vast complex like this, but on the whole the hotel is being kept very well. The bedrooms are large and airy and the furnishings good. We are looking forward to our next stay.
All very pleasant from start to finish.Absolutly first class location,Quiet,supperb service and very friendly environment.Will not hesitate to visit again soon and recommend highly to any one or family looking to have a superb service and freindly Hotel to Stay in.
Friendly, helpful, attentive service. Delicious food, beautifully presented. Comfortable, airy, peaceful room with a good view. A truly Grand hotel, worthy of its name.
The shower didn't have much pressure. Sometimes slow to get through to reception.
Free parking. Ambience. Excellent staff and convenient location. Good buffet breakfast. Comfortable and airy rooms.
Electric lighting in our room was too low in power to read easily when curtains were pulled at night time. Needed to be a contortionist to reach toilet roll holder. Toilet kept running for too long after flushing.
Great staff & location. Food excellent
Rooms (one we were in) was dated and wouldn't be classed 5 star. Bathroom shower didn't work.
Service was excellent Entertainment very good.(Music in lounge & Jazz Brunch.)
Young children in dining room at 9pm.Not satisfactory when one is expecting a quiet dinner,particularily as we like to eat late.
The ambiance of the main areas. It's location. It's facilities. Parking included.
A guest deluxe room only having a double bed, even Premier Inns have king size beds. The breakfast left a lot to be desired,my husband couldn't find any cereals and no one around to ask. All the teapots leaked all over a pristine white cloth. Looked dreadful. Toast came up like luke warm bread, had to request new toast. Mixed up smoked bacon on my plate instead of my husbands. Spent most of what should have been a relaxing breakfast trying to find staff to put thing right. Very disappointed.
Our second stay at this lovely hotel with excellent, attentive and extremely helpful staff. We had a beautiful room with views across the sea and a delicious breakfast both mornings. The purpose of our trip was to attend our godaughters' wedding in Eastbourne and our mini break was perfect from start to finish. Mick and Ruth Martin, West Wickham.
The restaurant the food was to fancy
Hotel atmosphere and equipment is beautiful. Staff is very professional and kind. Good facilities such as spa and outdoor pool. Very good location and high quality food and services.
I was disappointed they ran out of croissants before ten and didn't refill them even if the breakfast was served until 10.30am. I also didn't like the view to some kind of wall with a generator that was quite noisy all night. And the biggest surprise was no air condition in the room, it was boiling.
We loved being by the sea, the waking and staying in a very special environment.
The seagulls. As it was very hot the windows had to be open at night and the seagulls were a nuisance (very noisy).
The outdoor pool facilities were great. Health centre staff very friendly and helpful. Room service and childrens menu excellent
Staff on reception could have been a lot more friendly and less stuffy/aloof. Rooms hot no air conditioning which is surprising for top rated hotel Dated decor in parts
- beautiful imposing building; - pleasant coastal walks; - convenient parking
- it was much hotter inside the room than outside; - separate taps in bathroom; - our room smelt horribly; - a little bit pretentious and invasive service
Both pool's & steam room were good. Excellent wine list. very good attentive staff.
Bedroom 124 was rather small.
The service was second to none. Nothing was too much trouble for anyone.
The only thing was the room was a little bit dated , however this didn't detract from the stay.
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