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King Edward Parade, Eastbourne, BN21 4EQ – Show map
Excellent location — rated 9.3/10! (score from 388 reviews)
Rated by guests after their stay at The Grand Hotel.
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388 verified reviews
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The Grand Hotel's staff speak: English
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BBQ facilities, Outdoor pool (seasonal), Garden, Terrace
Sauna, Fitness centre, Solarium, Spa and wellness centre, Massage, Hammam, Indoor pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the room
Free! WiFi is available in all areas and is free of charge.
Free! Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Currency exchange, Luggage storage, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, Barber/beauty shop, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Non-smoking throughout
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge for children's cots/cribs.
All children from 3 to 12 years are charged GBP 10 per person per night for extra beds.
All children from 13 to 16 years are charged GBP 12.50 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed. Charges may be applicable.
Cards accepted at this property
The Grand Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 388 reviews
Value for money
Show reviews from:
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Set in award-winning gardens, Hydro Hotel features an outdoor pool, elegant restaurant and superb sea views.
Score from 288 reviews Very good
Enjoy sea views, varied cuisine, live music and helpful, friendly staff at this comfortable hotel on Eastbourne’s seafront.
Score from 410 reviews Very good
Charm and location- hotel atmosphere suggested a bygone age that was welcome.
Few things but Service mostly. Staff were friendly and welcoming overall but so very slow to respond. It was busy but there were plenty of staff about, they just appeared completely disorganised or that is how it looked. Water pressure in room also minimal and room decor rather tired. It was a birthday treat to myself with my daughter and I was disappointed. Especially seeing as one night cost as much as my flight to Spain this year.
Just about everything. The setting is superb and the staff are outstanding.
No aircon in a 5* and the best rooms face the setting sun so they get scorched. Parking is a bit tight but the doormen do their best.
like the character of the place and the staff really helpful and pleasant.The breakfast is excellent and house keeping do a good job of keeping the rooms clean.
like character of building and decor but could do with freshening up a bit.
The terrace. Lounge .record felt at home
The meal wasn't up to standard I have had better with a lower bill.
Location, fab breakfast and parking
WE found the room too hot and the breakfast room the same.
We celebrated my mother's 70th birthday with a stay at The Grand. Wonderful, attentive staff, excellent service and great food.
One should not have to pay for fast Wi-Fi access.
Very friendly and efficient staff, though we did have to wait a long time for our drinks order at Sunday lunch. Excellent breakfast and afternnon tea.
Very dark bedroom - three low wattage bulbs, one of which did not work. Too dark to read a book. Generally both the room and the common parts seemed in need of a refurb. Felt the room did not represent value for money - about the same as many B&Bs these days.
The general atmosphere and gracious setting. Breakfast was lovely and all staff were very helpful.
The hospitality tray in the room could have been better - I think the hotel hoped visitors would use room service instead.
Pretty much everything!
Despite having a strict dress code in the Mirabelle restaurant, most male diners did not observe it and nobody challenged them.
Our room, room service, the public areas,car parking and helpful staff.
The Grand breakfast experience was a disappointment on both mornings. The waiting time from ordering to being served was too long and the food, lukewarm, overcooked or not as ordered.This last comment, was observed at dinner as well, at several tables near us. A fault too frequently seen to be just a coincidence.
Have to say the breakfast is nowhere near five start standard. Quality dropped in recent years. Bottled beer served out of date on consecutive days.
Indoor/outdoor pool Location Snacks in the lounge and breakfast
Staff in the lounge/bar gave very poor service on both evenings we stayed. Quality of room needs to improve, cleanliness and lick of paint. Bed too small. Held together by wooden planks.
There was very little not to like, however was disappointed with the room considering the cost.
Not a very good view from the room and the window had very thin curtains, therefore the room was quite light. Thicker curtains would be better to make the room darker.
The staff are always so attentive, the food is excellent and the location is tops.
Our room was without any view at all so that was disappointing. It hasn't put us off going again though!
Excellent service. Good food.
High charges. Small bedroom
The first impression of the Grand Hotel is a wonderfully lavish building occupying a whole block of Eastbourne right in the centre of town. This could mean that the Hotel could be snobby or too posh. Quite the contrary. This is a properly Grand place in the vein of the old Savoy in London. Properly upper class, when they do not bat an eyelid at anything at all. They have seen it all before. You could be wearing jeans or a diamond encrusted ball gown. Uniformed doormen are beetling about making sure everybody is happy, parked and nobody carries anything from or to their car at all. They are the first of the lovely staff that you meet. They make the difference between the normal hotel and a luxury experience. You cannot help but smile as you arrive and leave. One of our group was in a wheelchair and needed a lengthy transfer in and out of the car. The doormen, although pushed to the limit by the requirements of Eastbourne Airbourne were patient and kind. They conjured up a place to tuck in and load. My brother in law was very glad not to be obviously holding people up. Equally, the restaurant and hotel staff were wonderful with all of us including the wheelchair at all times. Disabled toilets were accessible and no fuss was made at any time. We had an incredible dinner and breakfast, all with relatives who were not resident. All this was organised without fuss and with lots of smiles. Because the hotel was so lovely, we invited our family in to share our good fortune. We all decided that we should go out to breakfast more often. The buffet was amazing, and the freshly ordered breakfast choice was second to none. There was not a single thing wrong. Fresh orange, crisp bacon, kidneys, absolutely luscious. Nobody hurried us on, even though we were the last to leave well after the advertised time! Thank you so much. The bed was huge and very comfortable. We did not want to get up at all. The shower gels and so on were very nice.
Tiny gripe. Plumbing is a little outdated in Room 338. I was told it is under a plan of modernisation, and that each room is being considered.
The elegant ambience, the polite, friendly and helpful staff (despite the hotel being very busy), the comfortable room, the ample breakfast (taken in the sunlit concourse with windows open to the fresh air) and the convenient location, close to the seafront and the town.
Lovely location, elegant bars and lounges. Very good staff
No power shower in bathroom. Plating coming off spoons in the tea/coffee making facilities.
The whole atmosphere and the careful and friendly service by the staff.
Our bedroom, 140, plagued by outside noise from a motor, which went on all night.
The hotel is in a beautiful building in a great location in Eastbourne. We have stayed a number of times and never been disappointed. There is of course always room for a little bit of tlc in a vast complex like this, but on the whole the hotel is being kept very well. The bedrooms are large and airy and the furnishings good. We are looking forward to our next stay.
All very pleasant from start to finish.Absolutly first class location,Quiet,supperb service and very friendly environment.Will not hesitate to visit again soon and recommend highly to any one or family looking to have a superb service and freindly Hotel to Stay in.
Friendly, helpful, attentive service. Delicious food, beautifully presented. Comfortable, airy, peaceful room with a good view. A truly Grand hotel, worthy of its name.
The shower didn't have much pressure. Sometimes slow to get through to reception.
Free parking. Ambience. Excellent staff and convenient location. Good buffet breakfast. Comfortable and airy rooms.
Electric lighting in our room was too low in power to read easily when curtains were pulled at night time. Needed to be a contortionist to reach toilet roll holder. Toilet kept running for too long after flushing.
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