De Vere Hotel Grand Brighton  

Lovely communal areas, excellent staff, great breakfast and super position. Valet parking expensive but very easy and efficient (you get what you pay for). Very quiet.

The room was pretty small and basic for the price.

We were greeted on arrival by Colin who took our bags in and parked our car excellent member of staff always seemed genuinely interested how we were enjoying our stay in the hotel. Pleasant staff in bar/tea room always received excellent service, food was superb bed was very comfortable.

From the moment we arrived till the moment we left we had a fabulous time.Our stay at the hotel was exceptional,We were greeted by Colin who straight away put us at ease he supplied us with a map of Brighton and continued to do everything he could to make our stay perfect.The reception has a well organised team and checking in and out was dealt with very professionally.The food was fantastic.The pianist was great and the ambience of the hotel is wonderful.This was our 4th visit to the hotel and standards remain high.

I did not like that you had to make your own toast and believe that a toast rack is part of the table furniture.

The breakfast

No parking it cost me £50 to park at the ncp for 2 nights

Breakfast was served with hard working staff the reception staff were friendly

I booked this hotel in the knowledge of there being swimming pool and spa facilities as that is how it is advertised still on the internet. When we arrived( I was treating my daughter as she has been unwell) found that the pool has been closed for 3 years I will not be coming back because of this fact. We were both very disapointed. And I am already thinking of booking to stay in either the Hilton or Metropole on my next visit. I think it would be in your interest to spend money on revamping your hotel as well as opening the pool as like me some people will not be returning and you will lose a lot of valuable customers.

Problem with entrance to my room. Key not programmed correctly. 3 times I had to go down to Reception to request I gain access to room. My friend, in next room, had no problem. It was annoying because they kept insinuating it was my fault - not the key'S. Once I was given another key it was ok. Was very frustrating though.

I loved the victorian architecture and the old fashioned service. I enjoyed the comfortable bed and the air conditioning. The room was clean and towels were changed daily.

The decor in the room we had was a little tired especially in the bathroom. The shower was only ok. The wooden bath panel was old and worn.

Staff were very polite, helpful and friendly. The room was nicely located with seaview and it was very big room and worths its price. The lobby of the hotel was very beautiful and relaxing with a number of tables that have seaview. The restaurant was luxury and the service was very nice from the staff.

The toilet was not clean enough with some brown spot in the ceramics. The pilows were thin and not cofortable enough. Some the furniture need to be improved to fit the price of rooms. Only a few TV chanels were available and there is no variety of choices. I did not like The breakfast served in the restaurant as there was not variety of dishes and food. Generally, these things that I did not like, did not badly affect my stay in the hotel.

The breakfast was amazing and the staff very helpful

The service from all the staff from start to finish of our stay was excellent Breakfast was one of the best we have ever had in a hotel.

The bedroms are looking tired and could do with a refurb

The location was ideal, opposite the beach and within a short walk of the lanes and shops. The staff were very helpful and could not do enough to help you.

I have stayed at the Grand before and thought that the room and hotel were over priced. The rate the I was offered this time round made it very good value for money. The hotel is now slightly old fashioned compared to other hotels in the area but I guess this is also part of its charm.

The staff are so friendly and really make you feel welcome. The food in the restaurant was excellent - even if the portions aren't very large. My room was really clean and comfortable.