Grand Metropole  

I spent Sept 8 at this hotel, and the most pleasant aspect of my stay was my departure by taxi, it was prompt.

The Grand Metropole backs onto nightclubs that discharged their clients at 4.00am, it was the noisiest I have experienced, hundreds of shouting nightclubbers kept me awake until 5.00am. Having requested a sea view room away from the night clubs, I was most dissapointed, and being in a smoking area, after asking for non smoking room, it was a let down. The room in question was a double, and was immaculate, but it was for smokers, I could smell smoke. I did ask to be moved and I offered to pay more, but was told the hotel was full, this I found incredible considering the amount of people there. I would rather they told me that no rooms of my choice were available at the time of booking, or on my arrival, but I only found out after I had paid. There were more hotels to choose from, I asked them for a specific room type and was ignored,.... it looks like the cash is more important than a satisfied client. I do not reccomend this hotel, the dining experience, ... forget it!

We went for the blackpool dance festival and therefore the location was great, it was only a 7 min walk to the front door of winter gardens. On the paper we were handed upon arrival, it said "free upgrade" - I can't judge that, but we were given room 386, a very nice room located at a corner, I.E. with a beautiful seaview from two windows. Very glad to have smoker room.

An early check-in of 90 min was charged with 15pounds, if paying with credit card an additional 2pd charge would be added; we received 2 towels per person (one bigger, one smaller one) which were not changed during our stay; the windows are dirty, in summer it definetely can become very hot, since you can open only one of the windows a crack, the second could not be opened at all; the guests are mainly working class, so be aware of a very noisy breakfast room where tables are really put very close to each other with many guests obviously have no manners at all, sitting there in a tanktop, screaming around, fighting for dishes at the buffet, really made me cringe during the whole time; variety is acceptable for the price (fried egg, scrambled eggs, bacon, sausages, tomatoes and beans on the warm buffet; just toast bread, once deepfried as substitution to potatoes, once conveniently ready toasted; cornflakes, choco popcs, no cereals, two choices of fruits from cans, two joghurts, two jams, butter, orange juice) twice our thermos jug we were given with thin black coffee was taken away by the employees without any word of explanation or excuse to serve another table and then brought back to us on the table, a behaviour completely inacceptable to me; wlan only works in the lobby, location is great but if I imagine my room to be a "free upgraded" room (still: small bath, only shower, no extra towels), I don't want to see the "normal" rooms. Unfortunately I guess it might also have a lot to do with the behaviour of their guests paying no respect to the house and its facilities. I wonder what the refurbishment program mentioned on their webpage consists of, I have only observed people painting the entrance door, bearing the location and the size of the hotel in mind, there is really a lot left for improvement and make it a great hotel.

The location was the best as well as the food as much as you can eat

Cleanliness wasnt really bad but the staff could do with a shake down

Central location within walking distance of main attractions

Cleanliness of public areas left a lot to be desired. Restaraunt meals were poor and presented in a rather slapdash manner. Lifts were dingy. We booked a premier room which was clean but poorly furnished I dread to think what the standard rooms were like! All in all a big disappointment.

The location was exellent, food was adequate, shower was exellent, bed was comfortable,

Smoking in entrance to hotel, only one full set of snooker balls, noise from clubs until early hours, general drabness of building,staff seemed lacklustre,

Beautiful old Hotel, very helpful staff, I had read some bad reports about this hotel however, in my case these were all unfounded our room was spotlessly clean and we were that comfortable we stayed a further night.

Location

This Terrible hotel is very poor, the staff are miserable and some are rude. The room was shabby and the beds hard. The bathroom was dirty with hairs all over the place and a dirty towel topped it off. Breakfast was poor as well no glasses for juice the food looked disgusting. This hotel is in a prime location and could easily be the best hotel in blackpool if the owners decide to get in the correct manager, I paid £89 got a twin room and for £3 you could go to the Hilton that was my mistake don't make it yourself. In a nut shell the worst hotel I have ever been to.

We have stayed at the Grand Metropole on numerous occassions and enjoy its location and facilities very much, it is ideally suited near the main shopping area, and provides us withthe opportunity to park the car up and walk everywhere we wish to go, as well as providing us with every facility, food, drink etc, all very good thanks.

The location is great for the nightlife all within walking distance.

The lack of parking spaces in the hotel car park as the general public can use it you need to arrive quite early to get a space.

The location of the hotel is brilliant. So near to shopping centre and to the prom and beach. The room had a magnificent sea view. The room was spacious I found the staff pleasant and helpful. I had altered my booking to include an extra day stay. The staff managed to allow me to keep the same room and although I had to book out and back in it was done with little fuss or disruption.

There was a problem with clean towels but the reception managed to sort it out. Tele was a bit (lot) dated and looks like it is on its last legs. No heating in room. In the evening it can still be chilly even in summer time.

the only one thing we liked was the size of the room

poor food staff not helpfull dirty carpets all bad

Nice room

The food it smelled and looked like an old peoples home