The Grand Scarborough

Our initial room allocated to us was horrendous. The wallpaper was torn or hanging off, the bathroom, although clean was so old and worn with mould, rust and broken that it looked terrible, Lamp shades were stained or missing, woodwork around the windown decaying and broken -and bedding so old it had holes in it - totally unsatsisfactory. We were allocated another room immediatelty and the hotel staff were very good and accommodating about this, can't fault the receptionists. Our new room was better but the whole hotel is looking tired and worn.

The breakfasts were good and the building when restored will be fgood as the building has a lot of very good period features

I appreciate that there is a lot of refurbishment going on in the ho9tel, but the room that i was allocated was very difficult to find and needed 3 trips back to the receptionist for directions, after the lift was discovered to be out of action. The room was very basic for the money that i paid, the large sah window could not be locked (note instructions in the room to keep your room secue) the bathroom door could not be shut as the door catch did not work. Bed had blankets rather than a duvet that all the other hotels that i have stayed at now have. the bed was very hard. The TV was tiny (though I didn't need to watch it). the curtains were not blackout and out side our window there was a flood light that illuminated our room even at 11.00 PM it seemed like daylight. The seaguls were nesting on the balcony above our rooms and from 4.00 am they starting making a lot of noise (you need to look at stopping them nesting on the ledges around the hotel.)

The views we fantastic.

central location

no parking

It has clearly benefited from recent refurbishment and looked good.

leaving

everything, especially having to queue for breakfast with at least 40 others because there were no free tables.

the food was of very good quality and the room was clean. it is in a good location. the staff in the bars were very friendly and helpful.

It's close to the seaside.

Room service not very good. Beds would be more comfortable with softer blankets.

the front of house staff were very helpfull.

the hotel is very tired and needs a lot more money spending on it .

I was pleased the way the staff handled my request for a change of rooms. Without some sort of daylight access, I felt I was back on submarines in the Royal Navy The dining room staff displayed extreme efficiency & courtesy.generally,I would return some time later. I booked this hotel for a very special reason.

My wife and I were quite disgusted on each occassion of entry & leaving , having to push past SMOKERS @ the hotel entrance.the ammount of cigarette ends &chewingum around left much to be desired.The replacement suite was very nice,if only they didn,t need telling to tidy the 2 bunk beds.It would have to open the window for fresh air.

the variety of food as my husband is a fussy eater

no

the grand hotel is close to the city centre and also the beach, its a relaxing and beautiful hotel and would recomend anybody to stay there.