The Grand Scarborough  

The hotel was very central and it was easy to access the shops and the beach.

The room was 3 levels down from the ground floor and had no windows. The lift was very small and the corridors very narrow. We felt like we were in a basement and it felt very closed in and the corridors had a horrible smell which they were trying to cover up with air freshners, not sure whether it was the drains or damp. The food in the restaurant was very basic and tasteless and reminded me of a transport cafe and we declined to stay for the breakfast as there was a very long queue and we would have been queueing for ages and didn't feel that the food would be worth waiting for if the evening meal was anything to go by. Not impressed at all.

Not very much

The food was a scrum, quality of bacon and sausage was a disgrace for a hotel. No service at all I was made to work hard to get my "food". Toast must have been made last night and kept in a steamer it was all floppy and horrid.

The best bit was leaving! ......never to return!

This hotel has arguably the best location and views in Scarborough - but decades of neglect and decay have left the hotel in a pitiful and shabby state. The room was very average but I can forgive that, but my main gripe is that it wasn't cleaned properly - there is no excuse for this!!! The quality of food was awful, I only ever have a basic breakfast but to be confronted with marmalade that had been 'shoveled' out of a large catering sized jar into a bowl for all to use was quite frankly disgusting. Staff were abrupt and unwelcoming. Only stayed one night but shall never return!!!!!!!!!!!!!

The hotel is in a prime location for the town shopping areas and the view was "To die for". The rooms were clean and hot water was plentyfull. Unfortunately our room was subterrainian and we were not informed of this.

The grand Hotel failed to inform us the the room was a 3 levels below ground and as my wife sufferes from a fear of enclosed spaces had we known this we would not have stayed at the hotel. This really ruined her stay. The food served was very poor and in the end we had to arrange for meals elsewhere. The "restauraunt" was about the same level of comfort as a truck stop cafe without even table cloths over the melemine tables and we had to queue and wait for some foods to be replenished at the service point. All in all we will never return and were very disappointed with our stay there.

The value for money Breakfast in with the room price

Very Very dated / In desprate need of a refurb throughout / The parking is horendous especially the scam of having to pay 6 pounds to park your car on the streets surrounding the hotel.

The view

The service was appalling, the food was horrendous. I will not be repeating my stay.

I booked a family room for four people but the room i got was set up for three people,when i requested a move i was told this is the family room.The room was in the basement, -level three.All rooms on this level didnt have the luxury of a window?The lift to the lower level was out of order so we had to negotiate our way around and down a warren of passage ways to the room.On the way down we also encountered a drainage problem that had left the corridor carpets wet with a putrid damp smell which at lower ground level filled every room.All in all a very poor stay and if you would like my advice you would be better stayin in a tent.....

We thoroughly enjoyed our stay, and would definitely return again.

this was our third visit and as good if not better than the other stays ,everything was great staff,food etc cant wait till next visit ,thanks to all at the grand

not really acomplaint the bed was not the best but i put it down to you pay for a standard room and you get what you pay for and aflat screen tv would be great on the wall but this is not as i. said acomplaint

Location, meals where superb, evenings entertainment was great to watch.

The room we was put in was 2 floors below the basement, didnt even have a window so looked dark all the time. The tv didnt have many channels on it for a freeview tv. The lift didnt always respond and sometimes had to wait ages for it couldnt find the stairs to get to the ground floor, signs wasnt clear, just kept going around and around the floors looking for a way out. Also no phones and lack of communication in the bedrooms, couldnt even get a mobile phone signal.

Lovely room with a sea view. Buffet breakfast was really nice.

Staff not very helpful on arrival in reception not saying where & when breakfast was. Carparking outside hotel expensive.

The price we paid was extremely cheap and with the location it was excellent value. Don't expect too much but think about the price.

the grand staff were great i left my jacket in the room but one phone call and they had the jacket and are posting it back to me many thanks to all the staff at the grand.