Grange City Hotel  

apart from one member of staff all were very friendly and helpful.

key card unit to work lights wasnt working.reported it to reception and waited a hour and still no maintenance came to fix it. reported it again and spoken to rather rudely, eventually changed rooms and no further problems with stay.

Location

Booked a double room and put in a single room with a 4 foot bed. Room and bathroom extremely small.

We was there for our hoonymoon , we had the best weekend ever , the hotel with the pool was great and made our hoonymoon so lovely

Everything was great apart from we would have liked breakfast but was too expencive

Nice hotel, friendly staff, good value for money (with the holiday weekend price discount)

Only one restaurant was open. Had to walk through the lobby in my Spa robe and slippers. Went for spa get away and pool area had no chairs, jacuzzi was cold, no bottled water, no quiet/relaxation area.

Great location close to tube and in walking distance of restaurants and bars - only 15 minute walk across bridge into the south bank. Friendly staff- smooth check in and out Nice bar area (Isis) - attentive bar staff ideal place for meeting friends for cocktails. upon booking we asked for a view of the bridge if possible and were overwhelmed upon arrival with the room allocated the view was incredible of both the tower of London and the bridge. Really good value for money quality at sensible price - as someone who stays in London on weekend breaks couple times throughout the year and have tried everything from budget to apartments and luxury hotels - I will definitely be back !

Nothing

Location is fantastic. views are amazing if you ask to be in the new part Staff were very helpful indeed as I had quite a few needs. very helpful concierge desk

our daughters first room, in the old part, faced a brick wall, was dark and no natural light. they changed her ....but `i had to be firm

The location - so close t tubes and trains and an absolute must for tourists as very close to the Tower and local attractions

The check in process. I waited for a long time only to reach the front of the q and be told that I could register as it was 2.50pm but could not check in till 3pm. I went for a walk, returned at 3.15 and q'd up again to check in. 20 mins later I was still waiting as my registration form had been lost and I had to sign a new one. Would it have been so difficult to have given me a key at 2.50 but tell me not to go to the room until 3pm....

Upgraded to an executive room on checking in. This was not requested or expected. Great piece of PR. Well done to the reception staff.

Not enough staff on reception at the time of our check in.

The staff were welcoming and friendly and we were given a complimentary upgrade to an executive room. The room was lovely with fantastic views and was spotlessly clean.

The hotel was a good location in London, the room was excellent it was comfortable and clean. We only stayed one night, however, we left relaxed. It was very quiet which I was inpressed with.

The view was of an office block .

Good comfortable hotel for a weekend theatre trip.

Took ages to check in. Long queue and only 2 receptionists who kept answering the phone while dealing with customers. Bit rude really.

We were up graded to a penthouse. What not to like. Thank you

I asked for an extra hour before checking out to use the leisure facility's as our train wasn't leaving until one an it was no trouble to them an was complimentary....also we needed extra tea an milk an it was there in 5 minutes...me an my daughter as rebooked for 2 nights end of June.

Wasn't anythink

Friendly staff.Clean room and hotel in general.

Charge for mini bar that was not used.Bill was ammended to correct amount.

The comfortable spacious room

The portable electrical equipment in the room was 6 months out-of-date for PAT testing and contravened IEEE regulations

Friendly and helpful staff, nice food and spacious clean and big rooms

Breakfast wasn't included in our deal as we didn't book direct and the deal with Booking.com was better. Having said that we were up graded so it was lovely

This is the 3rd time I have stayed and the smallest room I have been given. Although comfortable, of the 3 rooms I have stayed in this one I was the least keen about. I have booked two further stays 9th, 15 and 16th March, hope to be given one of the more spacious rooms next time. :-)

Staff were very friendly and accommodating. We booked there as part of my 40th Birthday celebrations and they gave us one of their best room with a fantastic view of Tower Bridge and the Thames.

Food and pool was lovely and a relaxing hotel.

On arrival the hotel took a holding deposit of £159 from my debit card. I asked if they had taken the £119 already to which they said no! I paid the hotel cash when I checked out as the purpose of the stay was to spend some time shopping while my 2 children were being looked after at home. When I went to my bank account I wasnt aware that I could not withdraw the money and they had taken the £119 plus the £159 which I then could not use. I rang them and they kept telling me they hadnt but my bank said they had!!! 6 Calls later over 2 days they then realised the admin team had taken it. So my relaxing stay turned into a stressful time and im still waiting on the £278 to go back in my account.

The comfort

Breakfast not included

Great location and staff were helpful. Good value for money too though probably due to seasonal reasons.

No major issues

The location is exellent.

The staff were not as friendly as expected, especially it is a five star hotel. The facilities are poor, I don't think can be labeled as five star hotel.

The fact that we were upgraded was lovely and we really appreciated this opportunity

If I had to make any critisicm it would be the changing room floor in the spa area could be updated a little as it looked a little worn.

The style of the hotel is gorgeous - lovely art deco wall panelling and the shiniest bronze lifts I have ever seen! The view across to the Thames / Tower of London was breathtaking and the spa was very relaxing. We went as a couple and it was one of the most romantic hotels we have stayed in.

The room was clean, we were able to open a window and it was quiet. The bed was very comfortable.