Grange Holborn  

Supposedly 5 star hotel for 4 star price

Actually it was a 3 star hotel for 4 star price

The hotel was centrally located and the facilities excellent. The staff were helpful. I loved the pool.

I thought breakfast was a bit expensive and chose the out of hotel option, with several nice options located at Scillian Lane. There was a blanket box at the base at the base of the bed, watch out it is in kicking zone.

The location of the hotel is ideal and the room facilities makes it a perfect place when it's a balance between business and pleasure and since I was travelling with the family the large "family room" is perfect.

What I didn't like to be honest is that surprisingly there was no welcome fruit basket (I have always seen this in previous trips) in the room and neither was there even a complimentary bottle of water. May sound like a silly point but I think this is the basics which must always be there. It's been there before on my earlier visits so wonder why it was missing this time?

Concierge Bathroom equipment

Fake lights at reception Slow elevators Artificial perfume when entering the room; really disgusting!

We were looking for a family room in a central hotel which had a swimming pool, and there weren't too many which fitted those criteria at a price which wasn't totally ridiculous. Family room of very good size compared to others we'd had in London hotels. The guys on the concierge desk, although rushed off their feet at times and having to deal with some un-necessarily stroppy customers as a result, had a really nice way about them and were great with the kids.

Like most things in London, over-priced by non-London standards. Room was fine, but £210 was a lot to pay for what we got. Ditto breakfast at £23 a head, although in fairness kids ate for free. Restrictions on when kids could use swimming pool not highlighted when booking, turned out to be a bit of a pain - we could only get them in there at 10am on a weekday, which then led to reception phoning up to the room just after 11 to find out when we would be checking out. 'Would have done so an hour ago if you had let us into the pool an hour earlier...'.

There was a problem with the water, and at certain times, there was no hot water in the shower knowing London at that time is very cold.

The hotel was in a great location. However I would not agree that it is a modern 5* hotel as it was a bit dated and the rooms were very small. However the room was clean and tidy and the bed was extremely comfortable!

Friendly staff, clean,nice rooms, spa & pool facilities.

Breakfast not included in price and very expensive

The location was very good. The room we received was excellent. We had booked a twin room and for the first time in many bookings got a twin room without having to re-visit reception. The room was spacious which helped with the many shopping bags. The staff were friendly and helpful. Nothing was too much trouble.

We chose to purchase breakfast on our first morning - at a cost of £23 we did not think it was value for money. All of the food was help yourself - and the hot counter has run out of bacon and we had to wait 15 minutes for more. The choice was not so good. On check-out our bill was not correct and had an 5 additional entries for mini-bar use - this seems a bit more than a mistake!!!

Very friendly . Very nice decor. Good food. Excellent staff

Lifts were slow

I loved every minute of the stay the staff were extremelly helpful particularly the concierge with restaurants and taxis. Very welcoming and supplied everything we needed for a fun and comfortable stay :-)

The hotel was lovely in the main reception areas. The room we stayed in was a bit rough around the edges. The ceiling light still had masking tape around it from last time the ceiling was painted. The shower screen was tatty. A bit shabby for a 5 star hotel.