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Newest reviews for Grange Tower Bridge Hotel

  • Anonymous
      United Kingdom
    27 August 2014

    Everything thing

    10

  • Susan
      United Kingdom
    12 August 2014

    Requested a view of tower bridge and got it-superb

    Everything was good

    7.5

  • Darren
      United Kingdom
    5 August 2014

    The location and the clean and spotless room was excellant!

    The greeting from the reception wasn't warm or welcoming, the front staff didn't won't to smile or make us feel wanted at all! The bed was hard and uncomfortable. Also because I made the booking through Booking.com I was charge a cancellation fee of £156 when I checked in but didn't find out that they had done this until I got home and looked at my bank account! This was a nasty surprise and upset me and my wife considerably. The hotel told me it was hotel policy to do this as I had booked through Booking.com, is it not hotel policy to let me know they would do this? Will never stay at this hotel ever again!

    5.8

  • Rachelle
      Australia
    4 August 2014

    Clean rooms, comfy bed and spacious room. Fabulous location, accessible to transport and walking distance to sites and great food. Would stay again definitely recommend!

    9.2

  • Anonymous
      U.S.A.
    29 July 2014

    Modern hotel, nice pool/spa area.

    Mattress and pillows not comfortable.

    7.1

  • Gillian
      United Kingdom
    23 July 2014

    Lovely hotel and staff and close to underground and tower bridge.

    There was not enough coffee in room only 2 sachets so has to buy a jar from the shop.

    9.6

  • Angela
      United Kingdom
    23 July 2014

    beds were comfortable and rooms spacious and well appointed

    the need to walk through the restaurant to get to our room from reception

    9.2

  • Susan
      Switzerland
    22 July 2014

    Quiet rooms, comfortable beds, air conditioning. Wi fi worked perfectly. Lovely pool and spa area. Near to DLR.

    No complaints

    9.6

  • Penelope
      United Kingdom
    22 July 2014

    Fresh clean rooms. Excellent facilities

    Confusion at reception on checking in- changed room 3 times before confirming actual room!

    8.8

  • Tim
      New Zealand
    21 July 2014

    Access to 'city' for business Quiet Street Handy to restaurants - St Katherine's Dock Quiet rooms Good exercise facilties Very helpful staff

    7.5

  • Colin
      United Kingdom
    15 July 2014

    This hotel had excellent staff ,great rooms and a good location

    10

  • Anonymous
      Finland
    9 July 2014

    Rooms (we had 2 rooms) were nice after upgraded due to problems with check-in.

    WiFi did not work all around the room, only while sitting on the bed or by the table. Too many problems during 2 night stay - most likely due to incompetence of the staff. Gave negative impression so I need to think several times if I would recommend the hotel or if I would choose Grange for my next (business or leisure) trip to LDN

    7.1

  • Tamara
      Israel
    8 July 2014

    The staff were very nice and tried to be helpful

    This hotel (the owner not the staff) doesn't know the first thing about giving service. We payed for a five star hotel and got the facilities of a hostel. It was as if they were trying to get as much money out of us as possible. Would not recommend this hotel until they changed their policy's.

    5.4

  • Sergey
      Cyprus
    6 July 2014

    Great location. Very good, spacey and comfortable rooms.

    Wi-Fi was slow and unstable. It was not easy to get down from 13th floor before check-out, 2 lifts seemed to have program of their own, zooming up and down without stopping, despite being empty. It took me 10 minutes at least to get to the reception, catching finally the lift going up, the only one that stopped on the 13th floor and it was almost full already, with other people going up, while they actually wanted to get down. It was fun! :-)

    8.3

  • Louise
      United Kingdom
    6 July 2014

    Staff were friendly perfect location and the room was clean and bed was very comfortable

    Needed more tea /coffee milk .i know you can ask for more but needed at least enough for 4 cups

    9.6

  • Teresa
      United Kingdom
    3 July 2014

    The huge comfy bed, iplayer, & the style of the room.

    9.2

  • Anonymous
      Australia
    26 June 2014

    Everything especially the walk in shower. Lovely to stay in a new hotel in London Also I got a half price deal so that made it even better

    Location was a bit further out of central London than I had realised

    9.2

  • Joshua
      United Kingdom
    25 June 2014

    Everything else

    The price way too much

    8.8

  • Christian
      Norway
    24 June 2014

    Location, nice large room with well functioning air condition

    Price far too high

    8.3

  • Anonymous
      United Kingdom
    19 June 2014

    old bed's

    7.5

  • Anonymous
      Philippines
    15 June 2014

    Clean and comfortable

    Staff was good but detached.

    7.1

  • Anonymous
      United Kingdom
    15 June 2014

    The whole stay was brilliant. There are no negatives. I read a review that stated that the hotel was only a 3 star but I would totally disagree! The restaurant food was exceptional and my husband loved the pool. Room 1116 on the 11th floor is a must dual aspect and a fantastic view of the Tower of London and the Shard. We didn't want to go home. Thank you for a wonderful stay.

    Nothing

    10

  • David
      United Kingdom
    12 June 2014

    Location, food at breakfast, the spa and swimming pool

    Absence of a view

    8.8

  • Katie
      United Kingdom
    10 June 2014

    Even though communication was made twice with the hotel with regards to children requirements, at checkin they insisted they did not know children were staying and charged us an extra £100. On top of what was already an expensive trip!!! Their attitude at reception was insulting/intimidating plain unfriendly and the manager didn't even bother to show his face!!!!!

    5.4

  • Ian
      United Kingdom
    4 June 2014

    Good location 5 minute walk from the Tower and Tower Bridge with an excellent swimming pool and gym complex free to residents

    Took payment from my account twice

    8.3

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