I think in this day and age, every hotel should be offering free wifi. I found it really vexing at how much their wifi cost...10 pounds per 24-hours. I was there 7 nights...I'm not likely to spend $160 Canadian on internet services. I just tapped into the free wifi at the Montague across the street. Also, the price of continental breakfast was absurd...20+ pounds for a buffet of cereal, stale pastries and canned clementines - and don't even ask the price of an English breakfast. Again, if I had dined there every morning, breakfast would have cost me almost $250 Canadian - imagine! When I saw pictures on the website of the back garden and atrium, I thought to myself, wow, I'd love to have a meal there; unfortunately, it wasn't available to us, closed down for a private meeting. Also, we sidled up to their on-site bar and I asked for a traditional British cocktail - Pimm's Cup - and the bartender had no idea what I was talking about - that's eyebrow raising. We also tried to order off of their large room-service menu, and everything we had chosen "wasn't available," with the exception of sandwiches with the crumbling potato chips you'd find at the bottom of the bag. These might seem like nit-picky items, but the culmination of them left me with a lack-luster impression of the hotel and I wouldn't choose it again. They just don't maintain the standards of a lot of franchise hotels.
What originally sold me on this hotel was it's proximity to the British Museum and the fact that it wasn't on a busy street. It looked like a fairly small hotel comparatively, with charm, including the unique golden lift, four-poster beds and back garden. The beds were quite comfortable and the cleaning services were great. Staff seemed overall nice, however, did run into a couple staff members that I can only describe as "awkward"...where they barely spoke above a whisper and seemed timid.