The Grange Hotel  

The grange hotel was within walking distance of the centre of york with easy acsess to the theatre the grange has an excellent grill the food is lovely the hotel is friendly and clean with an excellent chose of breakfast menu

The bathroom was very well designed and equiped. The breakfast was excellent.

The New York Grill was poor. The service was slow, including having to wait 15 minutes for soup starters when only 3 other people were eating. The meal was also small in portion, average in taste and expensive. I gave up waiting at the unattended bar for a drink and also had to wait 5 minutes for breakfast, only eventually being attended to, by first going to the reception. Overall, I was very disappointed with my stay at The Grange

Location

Dirty/stained Carpets and poor breakfast service & quality on one day (Wednesday).

The location was excellent and the rooms were very comfortable. There are good reidents' lounges but the hotel lacks a good cocktail bar. Generally speaking staff were very helpful and pleasant; however they were put into an impossible situation as a result of bad management and planning in the restaurant (see comments below)

We only stayed one night and that was a Sunday. On Sundays the main restaurant is closed so we asked at the reception, when booking in during the afternoon, to reserve a table for us in the basement Brasserie Restaurant for dinner. When we came down to the Brasserie we discovered no reservation had been made. Space was made for us but unfortunately we were then told that a large number of items on the menu were off because"they had had a very busy night the night before". This seemed to us a poor excuse; we felt it was due to poor management and planning; what was still available on the menu was not very attractive to us so we left the brasserie and found somewhere else to eat. Potentially this is a good and pleasant hotel but the events in the brasserie rather spoilt our visit

food excellent, staff excellent and york excellent

The hotel is in a perfect location for a short stroll into town,the hotel has a car park which is a great help ,coming to York.It has a elegant feel,the staff were suberb,and the breakfast was very nice.A excellent place for short break in York

We went back for a last drink to find the bar closed,having said that we could have had a drink in a side lounge ordered at reception

We booked small room at the hotel as we did not intend to use the facilities very much as we had a a family event in York and spent most of the time with them. The hotel itself was very good well located and the staff were friendly and helpfull. Breakfast was excellent.. All in all it suited us perfectly.

The only thing was as we were on the top floor and there was not a lift, the stairs were a challenge.

Wonderful atmosphere. Quality surroundings. Polite & helpful staff.

Very friendly. Good food. Nice and comfortable. Fresh milk for tea in the fridge plus free bottles of water-nice touch. I can highly recommend the hotel unless you cannot cope with stairs. There is no lift.

Service was a bit slow. After ordering breakfast on the first day it took about 20 minutes (at least) to arrive. When it did so people who had ordered 10 minutes or so after me also received their food. On my second day breakfast arrived within five minutes. With regard to my evening meal on the second night the first course arrived within a reasonable time but the main course was at least half an hour later and warm rather than hot. The restaurant was not busy. However this did not detract from our stay and we will be staying and eating in the hotel in the future.

We enjoyed our stay. Bedroom very comfortable.had all ther amenities. The evening meal we had was good value. Coffee in the "open Fire " lounge was delightfull The only thing to let the hotel down was the breakfast!! . We knew we had to wait as the menu stated everthing was cooked freshly to order... But not so.,,, Bacon hard, all the meal was cold and the poached eggs were under cooked and still slimey. After the long wait we did not complain and ask for another meal as we did not want to have another long wait!! We did comment on departure and the receptionist made and note and said she had had several same comments. If the breakfast can be sorted we would definately have a reurn visit.

The only complaint we had was the Breakfast. Had to wait... ( so every thing could be served fresh !! ) bacon hard and cold, beans only warm, poached egg not cooked well..it was slimey ! mushroom was barely noticed as it was a slither/slice! Sfter having to wait so long ... we did not complain at the time as we did not want any furhter delays!

Bedroom; quiet; hot water; breakfast

Cold soup (had to be sent back to heat up); kitchen was slow to provide dinner on 7/12 and food a disappointment as didn't live up to blurb

Good location. Pleasant stay in a lovely hotel. Good breakfast. Would recommend hotel to friends.