Grants Hotel & Storm Steakhouse  

Greaty location to where we was working ( Cairn )

Wallpaper was hanging off the walls & shower was cold / poor water pressure . room 160

Very helpful and friendly staff who could not do enough to make your stay comfortable. The grill served nice food but was a little restrictive in terms of menu options - a steakhouse in an hotel makes life hard for vegetarians and vegans! Good location and parking.

Initially I was given a room in the basement which was terrible and poor value for money; the heating was switched off but it was extremely warm; it overlooked a carpark where there were 3 water pipes/drains which ran and splurted water all night very loudly; the shower was poorly designed as it would drench the bathroom; and the room was quite battered with chipped paint. I asked to be moved the next morning and the staff were extremely obliging and even moved my belongings. The new room on the 1st floor was lovely.

Very friendly and attentive staff, good location near town.

Unfortunately there were a few mistakes, such as booking a double room and having two twin beds pushed together with a double sheet over the top this did not make for comftable nights sleep. Then there was mould in the kettle however this was replaced quickly when staff were informed. And finally on last nights stay while showering the shower head flew off an almost hit me, we did not complain as we were leaving in the morning and my partner could re attach it quite easily. The hotel has the potential to be a lovely plave to stay but these problems need to retactfied by possibly an update of the facilities.

Only fault central heating system noise kept us awake

Good sized rooms. Comfortable bed. Cozy bar.

Shower water only tepid and although it was mentioned to staff there was little improvement.

Everything service was very good

I liked the modern, clean, unfussy interior in a prime location. The room was spacious and furnished to a good modern standard. Good facilities in the room and lots of local info available in the hotel lounge. The restaurant was small and intimate with a good menu. The extra large portions were well presented and equally delicious. Service in the restaurant and indeed throughout the hotel was excellent, nothing was too much trouble for the staff.

The room was on the lower level, day light was restricted by a wall immediately in front of the window,.Situated underneath the restaurant it was very noisy, especially when staff were moving tables and chairs, this did not cease until midnight.

The staff were extremely helpful when we kept changing our booking. In spite of being an old building the communal areas are tastefully designed and furnished. The breakfast is excellent if you want to pay for it.

I would expect a hotel of this calibre to have tea making facilities in every bedroom, not just in some of them.

We had a lovely time staying at the Grants hotel, lovely informative staff, great location , comfortable rooms and delicious breakfasts . We only stayed in Harrogate for a couple of days and will be back as beautiful part of the country . Thank you .

The possibility to make use of the gym at academy

I was not aware that, at saturdays, breakfast starts at 08.00. Weekdays at 07.00. Because I had to leave at 07.30 I was not able to hav breakfast. They did offer to bring something at my room, but that was not what I hoped, and already paid, for.

Location

We found the decor very stark and the restaurant was cold in the morning. It was not the way it used to be and I am not sure we will be visiting again.

Breakfast was good

Main course of evening meal was too small in amount and on a cold plate evening meal in resteraunt was on ground floor but kitchen was in basement waiter not very pratical for staff serving

As you walked in the door you felt at home. The friendliness of the staff was second to none and nothing was a bother. The location could not be faulted.