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Stock Road, Stock, CM4 9BE, United Kingdom – Show map
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72 verified reviews
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Greenwoods Hotel & Spa's staff speak: English
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Garden, Sun terrace
Sauna, Fitness centre, Solarium, Spa and wellness centre, Massage, Hot tub, Indoor pool (all year)
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte)
WiFi is available in all areas and is free of charge.
Free private parking is possible on site (reservation is not needed).
Room service, 24-hour front desk, Luggage storage, Dry cleaning, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Barber/beauty shop
Newspapers, Safety deposit box, Non-smoking rooms, Lift, Heating, Non-smoking throughout
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Children's cots/cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 72 reviews
Value for money
Show reviews from:
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This newly refurbished, large town centre hotel is located just a few minutes’ walk from the train station, and close to Chelmsford town centre.
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Overlooking a garden and lake, this hotel with air-conditioned rooms and free parking is beside Festival Leisure Park, a 20-minute drive from Lakeside Shopping Centre.
Score from 276 reviews Good
Nice surroundings, good room, comfy bed, nice shower, great value for money and good facilities.
Couldn't get my bill printed and didn't email despite requesting it. Staff using their phones on shift in the restaurant. Drinks over priced.
breakfast was very good.
the decor was very dated in the room. the shower curtain rail was rusty & should have been changed years ago. the sink was badly cracked & the tap fitted did not go with the sink and was in the way when washing. filling the kettle was near imposible without soaking the whole thing. there was a hair dryer provided but no mirror near any of the power points.over all i would rate this as a mid range 3 star NOT A 4 STAR. spar area in need of updateing.
It had a quality feel
The wifi could have been included
The bar was nice and the barman was very nice. The room was very light
The room was £220 room only (breakfast over £20 each). The pillows were small and flat, the bed was very soft. There was debris in the bath and the towels were old and thin. We had forgotten our toothpaste and asked to buy some at reception but it is the only hotel I have ever stayed in that did not carry essentials. The reception area smelt very strongly of chlorine (like entering the local swimming pool). The decor was tired (lots of marks on the walls). The only socket we could find was hidden behind the bedside table, not ideal for plugging in the kettle as we had to stand it on the floor between the bed and the cabinet. We found a sock in the bedroom which may suggest the housekeeper was not very observant
Welcoming and peaceful location. Comfortable room. Excellent food served in restaurant. Great spa facilities. Friendly & efficient staff.
Stained bedroom carpet, black mould around bath which took ages to drain away, heated towel rail and extractor fan not working. £20.50 each for breakfast. Use of spa facilities after room check out at 11am - £30 each!
Spa facilities were very good and food was excellent, staff were very polite and helpful.
Being awake from 05:45, doors are so loud getting back to sleep was impossible.
The location and the spa experience.
Spa .room , restaurant
The bar was cold as all the doors were wide open so I had to retire at 10.30 to my room to get warm
I honestly cannot fault this hotel. It was perfect!
The location was convenient. The room was nicely decorated and clean. The facilities available were excellent The room service was efficient and the food was great.
It was just far to hot to be able to get a good nights sleep and as the room I had was on the ground floor I did not feel comfortable having the windows open.
The staff were so very nice and helpful. Reception was very welcoming as were the staff in the bar. The staff in the spa were very good and happy with their approach to me, a great place to stay after a stressful day at work. I look forward to have the opportunity to stay there again, even the cleaner was helpful.
The menu if I was to stay for a week would be a problem as the menu was quite small as to choice. In saying that the food I had was very good.
On checking in, we were given a twin bedded room instead of a double. This was rectified immediately and the Reception team were efficient and professional, as were the bar staff who responded to a couple of requests promptly and efficiently.
The steam room wasn't working and there was no signage or mention of this. Even after we reported it, the next day was exactly the same. This was a big disappointment for us. There was also a problem with the water, no pressure and the cold water was turned off. I almost scalded myself when trying to shower and was unable to wahs my hair. I waited at the Spa Reception, to return my gown, for more than 7 minutes without a sign of anyone. I was just about to return my items upstairs when two staff members emerged from the therapy room but there was no apology for leaving it completely unmanned or for keeping me waiting. I found this extremely unprofessional as I manage a Reception team myself, in a Corporate gym. They said they would put a sign on the showers as there was some emergency work being carried out due to the water problem. I was told it just affected the spa and not the whole building but I discovered there was no cold water anywhere when returning to my room. I checked out with unwashed hair in the end.
The rooms are luxurious.
Staff vacuuming and banging doors at 5:30 in the morning.
Couldn't have a bath has plug didnt fit!!
All staff were friendly and efficient
The hairdryer in the room was weedy but the ones in the changing rooms were good
Location, Decor, Restaurant, Sap
Good staff, egar to please
Dead flys on bedroom window ledge , some lights didnt work in bedroom, bath peeling.Would expect more from 4 star hotel at £240 per night.I've paid same price for hilton at tower bridge!
My daughter purchased some toiletries for my birthday! she was very disappointed with them! Only 3 items should be 4 the hamper she wanted was now discontinued! Sleeping very noisy air con unit outside!
Free parking Friendly bar staff Gym Swimming pool sauna and steam room were excellent.
Receptionist was slow and couldn't find my booking at first. Then she couldn't provide me a receipt as I'd booked through booking.com?! I needed this to claim back expenses. No carpet on stairs gave the hotel the feel it was a work in progress don't get me wrong still a good hotel.
Being such a beautiful place, it is so sad that the concept of hospitality, politeness and general know how of how to run a hotel is not understood I'll start with the positives. The hotel is beautiful. The interior designer has done a fab job (other than the restaurant). The gardeners should be patted on the back for doing such a beautiful job. But unfortunately any good points stop there My initial interactions with the hotel did not put me in a good frame of mind before I arrived I have to say I originally emailed the hotel to check availability and price and asking for a room with a balcony or terrace. Two days later they came back with a price of £155 for the night, making much of the fact that included spa access (which I later found out every room price does). No answer to my query relating to a balcony or terrace. Two days after after asking again I got a reply. Only one room has facility. Available for my dates. Good I then go on to booking.com to check the price. £100 per night !!!!! How can a hotel offer a higher price when booking direct and when there are no commissions to be paid I therefore booked via booking.com with free cancellation within seven days. I then realised I had booked the wrong date and cancelled it within seven days, supposedly free of charge. The an email came in to say that I was being charged. I contacted booking.com who were as efficient as possible, They agreed that the cancellation should be free and noticed that there was a disparity with the booking conditions they had and those being imposed by the hotel booking.com sorted it out but wasn't over pleased on this after the hotel had tried to charge me an additional £55 I rebooked for the correct night and included the request for the terrace/balcony room and asked the hotel to let me know if that wasn't possible. I heard nothing. So assumed all ok Turned up at the hotel. A most pretty receptionist but one who has yet to learn how to smile.
My initial interactions with the hotel did not put me in a good frame of mind before I arrived I have to say I originally emailed the hotel to check availability and price and asking for a room with a balcony or terrace. Two days later they came back with a price of £155 for the night, making much of the fact that included spa access (which I later found out every room price does). No answer to my query relating to a balcony or terrace. Two days after after asking again I got a reply. Only one room has facility. Available for my dates. Good I then go on to booking.com to check the price. £100 per night !!!!! How can a hotel offer a higher price when booking direct and when there are no commissions to be paid I therefore booked via booking.com with free cancellation within seven days. I then realised I had booked the wrong date and cancelled it within seven days, supposedly free of charge. The an email came in to say that I was being charged. I contacted booking.com who were as efficient as possible, They agreed that the cancellation should be free and noticed that there was a disparity with the booking conditions they had and those being imposed by the hotel booking.com sorted it out but wasn't over pleased on this after the hotel had tried to charge me an additional £55 I rebooked for the correct night and included the request for the terrace/balcony room and asked the hotel to let me know if that wasn't possible. I heard nothing. So assumed all ok Turned up at the hotel. A most pretty receptionist but one who has yet to learn how to smile. Or at least be polite. Check in was perfunctory. I asked about the terrace/balcony. Not available. I referred her to my booking note. Nothing to do with her unfortunately but she would check with reservations. Heard nothing. She informed me that the room I wanted had been booked for a long time. I told her that wasn't true as I had checked on the day of booking that it was still available.
Two single beds unconnected to one another does not equate to a doubled bed.
No air conditioning in rooms but noise from air conditioning too loud to leave windows open. Asked for a fan and they produced a fan heater. Poor value for money. Barhrooms very tired and showers not good.
The setting for this hotel is just perfect, the hotel itself is lovely, clean, comfortable and I will definitely go back. Worth every penny.
Everything was great, I can not moan
Great location for our business, set in a nice village with easy access to Brentwood and Chelmsford Food was excellent
Terrible nights sleep! Fire alarm going off throughout the day and night (at least 15 times during my 1-night stay) with the siren directly above the bed. No wi-fi A lot of items in the room poorly positioned and fitted. (toilet seat, showerhead, window hardware, sockets) I booked at a greatly reduced rate but still feel I overpaid.
Great facilities with spa and nice rooms
using spa facilities was long winded. ..getting robes etc...very expensive breakfast...wifi did not work.
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