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Newest reviews for Greenwoods Hotel & Spa

  • Stephen
      United Kingdom
    4 September 2014

    Friendly staff

    My daughter purchased some toiletries for my birthday! she was very disappointed with them! Only 3 items should be 4 the hamper she wanted was now discontinued! Sleeping very noisy air con unit outside!

    6.3

  • Sam
      United Kingdom
    24 August 2014

    Free parking Friendly bar staff Gym Swimming pool sauna and steam room were excellent.

    Receptionist was slow and couldn't find my booking at first. Then she couldn't provide me a receipt as I'd booked through booking.com?! I needed this to claim back expenses. No carpet on stairs gave the hotel the feel it was a work in progress don't get me wrong still a good hotel.

    7.5

  • Page
      United Kingdom
    10 August 2014

    Being such a beautiful place, it is so sad that the concept of hospitality, politeness and general know how of how to run a hotel is not understood I'll start with the positives. The hotel is beautiful. The interior designer has done a fab job (other than the restaurant). The gardeners should be patted on the back for doing such a beautiful job. But unfortunately any good points stop there My initial interactions with the hotel did not put me in a good frame of mind before I arrived I have to say I originally emailed the hotel to check availability and price and asking for a room with a balcony or terrace. Two days later they came back with a price of £155 for the night, making much of the fact that included spa access (which I later found out every room price does). No answer to my query relating to a balcony or terrace. Two days after after asking again I got a reply. Only one room has facility. Available for my dates. Good I then go on to booking.com to check the price. £100 per night !!!!! How can a hotel offer a higher price when booking direct and when there are no commissions to be paid I therefore booked via booking.com with free cancellation within seven days. I then realised I had booked the wrong date and cancelled it within seven days, supposedly free of charge. The an email came in to say that I was being charged. I contacted booking.com who were as efficient as possible, They agreed that the cancellation should be free and noticed that there was a disparity with the booking conditions they had and those being imposed by the hotel booking.com sorted it out but wasn't over pleased on this after the hotel had tried to charge me an additional £55 I rebooked for the correct night and included the request for the terrace/balcony room and asked the hotel to let me know if that wasn't possible. I heard nothing. So assumed all ok Turned up at the hotel. A most pretty receptionist but one who has yet to learn how to smile.

    My initial interactions with the hotel did not put me in a good frame of mind before I arrived I have to say I originally emailed the hotel to check availability and price and asking for a room with a balcony or terrace. Two days later they came back with a price of £155 for the night, making much of the fact that included spa access (which I later found out every room price does). No answer to my query relating to a balcony or terrace. Two days after after asking again I got a reply. Only one room has facility. Available for my dates. Good I then go on to booking.com to check the price. £100 per night !!!!! How can a hotel offer a higher price when booking direct and when there are no commissions to be paid I therefore booked via booking.com with free cancellation within seven days. I then realised I had booked the wrong date and cancelled it within seven days, supposedly free of charge. The an email came in to say that I was being charged. I contacted booking.com who were as efficient as possible, They agreed that the cancellation should be free and noticed that there was a disparity with the booking conditions they had and those being imposed by the hotel booking.com sorted it out but wasn't over pleased on this after the hotel had tried to charge me an additional £55 I rebooked for the correct night and included the request for the terrace/balcony room and asked the hotel to let me know if that wasn't possible. I heard nothing. So assumed all ok Turned up at the hotel. A most pretty receptionist but one who has yet to learn how to smile. Or at least be polite. Check in was perfunctory. I asked about the terrace/balcony. Not available. I referred her to my booking note. Nothing to do with her unfortunately but she would check with reservations. Heard nothing. She informed me that the room I wanted had been booked for a long time. I told her that wasn't true as I had checked on the day of booking that it was still available.

    4.2

  • Michelle
      United Kingdom
    5 August 2014

    Two single beds unconnected to one another does not equate to a doubled bed.

    5.4

  • Anonymous
      United Kingdom
    26 July 2014

    beautiful grounds

    No air conditioning in rooms but noise from air conditioning too loud to leave windows open. Asked for a fan and they produced a fan heater. Poor value for money. Barhrooms very tired and showers not good.

    5.4

  • Hollie
      United Kingdom
    15 July 2014

    The setting for this hotel is just perfect, the hotel itself is lovely, clean, comfortable and I will definitely go back. Worth every penny.

    Everything was great, I can not moan

    10

  • Matt
      United Kingdom
    15 July 2014

    Great location for our business, set in a nice village with easy access to Brentwood and Chelmsford Food was excellent

    Terrible nights sleep! Fire alarm going off throughout the day and night (at least 15 times during my 1-night stay) with the siren directly above the bed. No wi-fi A lot of items in the room poorly positioned and fitted. (toilet seat, showerhead, window hardware, sockets) I booked at a greatly reduced rate but still feel I overpaid.

    5.8

  • Manish
      United Kingdom
    12 July 2014

    Great facilities with spa and nice rooms

    using spa facilities was long winded. ..getting robes etc...very expensive breakfast...wifi did not work.

    8.3

  • Mark
      United Kingdom
    29 June 2014

    The rooms are dated. This hotel is not worth £100 a night never mind the £220 that I paid. No pen and paper in the room, no bottled water. The fixtures are all rusty on the bathroom. Very dated and well over rated and priced!

    5

  • Rod
      United Kingdom
    21 June 2014

    Surroundings beautiful aetting

    Mentioned 2 staff members that bath plug area was blocked stayed 3 nights still blocked when we left mentioned it again on departure would thing twice about staying again

    6.3

  • Ryan
      United Kingdom
    20 June 2014

    That they have taken away the ice machine in the spa, this cooled us down in the sauna, also at that fact that once we checked out at 11 we wasn't able to use the spa, which before we could, the pillows wasn't nice either apart from that was lovely :)

    7.5

  • Anonymous
      United Kingdom
    19 June 2014

    The spa looked nice although we didn't have time to use them. The restaurant was empty but the food was nice and the waiting staff were good.

    Small room. Small bed which was also very uncomfortable. Noise from workmen at 8am. When I went to the bathroom (with very few clothes on), there was a workman directly outside my window! I was not amused and was only offered an apology from the hotel for my distress.

    5

  • Derek
      United Kingdom
    27 May 2014

    Dinner was fantastic. very good food. Bedroom overlooking pond. No noise with the exception of a very noisy room next door. A policy should be enforced ' no loud music in the rooms' All in all. A pleasant stay and I will be back.

    Noisy room next door

    8.8

  • Gerry
      Ireland
    19 May 2014

    Staff and facilities. Evening meal was very good

    Breakfast was very basic and well below the standards set overall.

    7.9

  • Ricky
      United Kingdom
    11 May 2014

    Firstly had a double bed where the matress was two singles joined into a double. Was very uncomfortable! Secondly out side orders for dinner were forgot about and given to us after we had eaten the main course, very poor organisation Lastly our room was not clean to a good standard before arrival. Overall seemed like a very rushed and sloppy service and spoiled out stay which was very disappointing.

    5.4

  • Simon
      United Kingdom
    6 May 2014

    The location,food and the spa.

    We was in room 27 and I pointed out to the staff on reception that the fire door right outside my room seemed to be very loud when self closing. They assured me no one else had complained about it before. Trust me you hear the door slam all the time in the room, so unless you like to be kept awake by the last person going to bed and woken up by the first one getting up for breakfast, choose another room!!

    6.3

  • Anonymous
      United Kingdom
    4 May 2014

    pool was great. Staff were friendly and welcoming

    wi-fi needed a new code ever day so previous days code didn't work first thing

    7.5

  • Daniel
      United Kingdom
    29 April 2014

    Location, good/friendly staff. Gym OK. Bar / lounge area nice.

    Spa is tired, showers need a good clean, steam room not working, jacuzzi luke warm and sauna not up to much. Very limited room service and bar menu. Wifi strength poor and seemed to be confusion as to which one to use - may have been related to building work?

    6.3

  • Imogen
      United Kingdom
    28 April 2014

    The facilities and the room

    The expensive breakfast - I had a coffee and bowl of cereal and it cost me £20! Should have options for customers having a smaller breakfast

    7.5

  • Keith
      United Kingdom
    28 April 2014

    Nice location, nice bar. We only stayed one night so didn't use the other facilities. I'm sure the hotel will look great once the building work is complete, if they also update the bedrooms and bathrooms.

    The hotel is being renovated, were placed in a room which was above the building work and had to ask to be moved. There was no wi if in the room and were told it was better in public areas. I feel a hotel wanting to achieve high quality should close rooms near renovation work rather than risk their reputation. We went out for breakfast nearby due to the cost!

    6.7

  • Michael
      United Kingdom
    27 April 2014

    Atmosphere of room with bar until the drunks got back from the pub across the road

    Price of drink in bar. Murdered minute steak sandwich by mustard. Price of breakfast which negated the top value compared to other options I had when looking for a room for the night. My comment on facilities may not be relevant as I didn't use the spa facilities.

    5.4

  • Mick
      United Kingdom
    26 April 2014

    Great value. Excellent facilities. Excellent food. Friendly and professional staff.

    Wi-fi wasn't particularly great. Booking.com - not enough options on question 1. Need an option for group on business.

    9.6

  • Anna
      United Kingdom
    25 April 2014

    The swimming pool area.

    There seemed to be a lot of maintenance needed. When we arrived we enquired about dinner. However, at 4pm they were still unsure of what the chef would be cooking for the 'Easter Menu' (the a la carte was unavailable). This didn't seem very professional as dinner was supposed to be available from 6.30 pm. Needless to say, we did not eat at the hotel. Breakfast was over-priced. Altogether, a bit of a disappointing stay.

    4.6

  • Tina
      United Kingdom
    24 April 2014

    Beautiful hotel. Staff very helpful.

    9.2

  • Geraldine
      Ireland
    18 April 2014

    Nice quiet location and excellent and helpful staff.Good size pool and beautiful gardens.

    Rooms were a bit dated and needed to be refreshed.Changing rooms at the pool could be cleaner.Mildew in the shower areas!

    7.5

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