Grenville House Hotel  

Location only!

My room was not cleaned regularly (even when they "cleaned" it was not proper cleaning). It had an awful smell. The service is very poor. Internet connection very very slow and it didn't work most of the time.

It was within walking distance to Oxford street etc and the station, approx 15 mins. We also enjoyed leaving

I booked the room with the view that we just needed a room to wash in and sleep in at night after the theatre and a hard days shopping with no expectations of room service or gyms and saunas etc however there are basic rooms and there's basic! The room was spacious there ends the positive. The beds had one sheet and a blanket which my mother uses exactly the same type and style for her dog! The room was absolutely freezing at night, no sign of any radiators being switched on and no temp control in room. Don't get me started on the shower room! We could touch every wall stood at the door, and that's was when we wanted to stand there, and when using the toilet your knees touched the sink. My daughter described it as a bathroom that had been taken out of a caravan she is only 9! No bath to acommidate small children. The fibre glass walls moved and were mouldy, the soap dispensers had been taken over by triffids. I myself stood on a carpet nail persumably this was a fixing for the shower room/ toilet floor. Coffee making facilities, two mugs supplied for a room for 5, a used jar of coffee and powdered milk. Breakfast time, we were informed breakfast finished at nine (at a time when your away your just getting up) It is literally nine! The kitchen door is locked at nine, all clearing away and washing up is done whilst your still eating. There was 13 people at breakfast and only 3 croissants, when asked no more available! Toast was supplied 2 slices each no seconds available, basic buy yogurt, 7 of these. Hygiene poor. Staff had limited English and were clearly not happy in there workplace. Would not reccomend for family's with children.

I had a lovely evening and the hotel was what I needed. The only thing I didnt like was the hotel offered tea and coffee facilities in the room which there only one whitener which I dont think was fair.

I wasnt impressed with the hotel at all even though we were staying for a night and out on a night out the hotel was disgressful. The reception was not in the same building as our accomendation once we arrived to our twin room the room was dull, dirty, small and very shabby behind the double bed there was a fire place that had been bordered and it was very dusty. The whole place smelled and wasnt modern at all the bathroom lets not even start with that first the toliet and sink were too close together and every time you went to the toilet i hit myself on the sink you couldnt even was your face over. The shower we didnt even try using. the bathroom looked like it had been taken out of a caravan and just put there. breakfast time in the morning was terrible the 2 ladys were rude and didnt speak english and couldnt accomendate for the amount of people were staying at the hotel.NOT WORTH THE MONEY

Just location .

The hotel receptionist kindly carried our cases up to our room at the top and carried them down again at the end of our stay.

Couldn't adjust the radiator in our room.

Nothing

Room was very dirty - hadn't been cleaned for months there was dirt and dust everywhere. The cupboards & all furniture within the room were falling apart would definitely not stay there ever again Sleeping on the street would have been a better experience

The staff were quite helpful

The lack of cleanliness and comfort

Location was really good: about 5mins away from Russell Square tube station. There were 13 of us staying in the hotel ( double rooms, family room, triple room, twin room) and none of us had any problems. After reading all the negative comments, I had my doubts but we all were pleasantly surprised. I have stayed in worse places and this hotel gives to what you pay for. No one should expect much from any hotel in London if you pay this little. Our rooms were clean, no mold or anything in bathrooms.

There were some occasions that some of the rooms had no hot water.

"Continental" breakfast was very very basic.Only toast,cereals and hot drinks were self-served and left myself and fellow diners feeling mis- sold our meal in a gloomy atmosphere

nothing just the locality

very very basic and not very clean blankets appeared to be from a 1940's army barrack room would rather pay the bit extra next time so the grenville wont be seeing me again very poor for what they charge

nothing the hotel was like a cesspit i found a dead spider under my pillow the room was disgusting it smelled dirty and musty i spent less than 12 hours there