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Gretna Hall Hotel
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When would you like to stay at the Gretna Hall Hotel?| Room type | Max | Rate |
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| Three Night Short Break - Twin Room |
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Show prices |
| Three Night Short Break - Double Room |
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| Two Night Short Break -Double Room |
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| Two Night Short Break -Twin Room |
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| Twin Room |
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| Double Room |
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General
Restaurant, Bar, 24-Hour Front Desk, Garden, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Elevator, All Public and Private spaces non-smoking.
Services
Room Service, Meeting/Banquet Facilities, Laundry, Breakfast in the Room, Bridal Suite, Souvenirs/Gift Shop, Packed Lunches, Fax/Photocopying, Ticket Service.
Internet
Wireless internet is available in the entire hotel and charges are applicable.
Guest Parking
Free public parking is possible on site.
Hotel Policies
Check-in
From 15:00 hours
Check-out
Until 11:00 hours
Cancellation
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
All children under 5 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
Extra beds are not available.
Maximum capacity of babycots in a room is 1.
Pets
Pets are allowed. Charges may be applicable.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Maestro, Switch
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
Gretna Hall Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
175
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Iain
Mature couple
Skelmersdale,
United Kingdom
December 23, 2009
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attened a weding |
7.5 |
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Eleanor
Mature couple
Kelso,
United Kingdom
December 9, 2009
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Dinner was excellent on both nights, breakfast fairly basic but acceptable Cleanliness of the bathrooms. Our friends have to change rooms as the grouting was black with mould. Ours wasn't great but not as bad as theirs. Stayed at this hotel 3 or 4 years ago and had the same complaint which I wrote to them about. No improvement at all as far as I can see. Also the bar/lounge area was very draughty, so many doors which were never closed meant the air circulated. Log fire in lounge could have been lovely but on the Friday night for whatever reason the lounge was filled with smoke and on the Saturday night the fire was out. |
5 |
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Andrew
Group
CUMNOCK,
United Kingdom
December 9, 2009
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Meals were good, guests need to be aware on arrival that you need to book a table for your dinner and this must be done at the dinning hall not at reception, communication between staff and reception needs to be better i.e. the left hand did not know what the right was doing.Bar prices need to be reviewed to be more competitive. |
7 |
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Anonymous
Mature couple
United Kingdom
December 7, 2009
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We were staying to attend a family wedding and found it had a very relaxing atmosphere. We thoroughly enjoyed the evening entertainment. |
8 |
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Robert
Mature couple
Newtownabbey,
United Kingdom
December 4, 2009
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Central location for borders area.Clean neat and tidy hotel boath outside and inside,good value for money hotel. Checkin very slow,only one person on desk at busy times. Food average, bar meals very slow to arrive.Bar left unattended for 10 to 15 minute periods at quiet times of day. |
7.5 |
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Eleanor
Group
dubai,
United Arab Emirates
December 2, 2009
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the location was suitable. the staff were nice and helpful. the hotel needs a refurbishment. all the carpets are being held together with sticky tape! beds are very uncomfortable. small portions for meals especially breakfast! |
4.5 |
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John
Mature couple
LEICESTER,
United Kingdom
December 1, 2009
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nothing |
2.5 |
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Sheila
Mature couple
West Lothian,
United Kingdom
December 1, 2009
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The location was lovely the hotel was nice and we only had breakfast but it was good lots of choices and well cooked. As we had a wedding at 3o'clock it would have been nice to check in early but the extra charge to do that was too much so we had to rush book in after ceremony to get back to reception |
8 |
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Sally
Young couple
perth,
United Kingdom
December 1, 2009
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The bar area had a good atmosphere. Staff were generally friendly. The room was revolting. Double bed was two singles pushed together with a very uncomfortable seam running up the middle, impossible to sleep on. The duvet cover consisted of two single duvets inside a double duvet cover and it still did not stretch acorss the width of the beds. The bathroom was unpleasant and the room smelled like mildew. Very disappointed. |
3.5 |
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Lynsey
Young couple
Bangor,
United Kingdom
November 27, 2009
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Not much was good in this hotel i thought would been better for the price i had to pay... The shower in our room was rubbish...n i thought bedroom was cold also.... |
5.5 |
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Claire-louise
Family with young children
Bangor,
United Kingdom
November 25, 2009
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it looks beautiful from the outside but disappointment when you get inside. the only good thing is the girls on reception are so friendly and helpful yes the bath had blue mould round it, my daughter who is only 16 month could of caught anything from it, the dinning staff coudnt understand a word of english and when spoken to we were just ignored. the fry well say no more .......yuk!! will not be staying here again |
3 |
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Elaine
With friends
chippenham,
United Kingdom
November 25, 2009
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a beautiful location lots! this hotel is very much in need of bringing into the 21st century! to say the carpets were threadbare is an understatement! bathroom had lots of mildew and net curtains were covered in mould! |
4.5 |
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Janet
Mature couple
hungerford,
United Kingdom
November 23, 2009
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Breakfast was very good, booking, and check- in was very efficient. Lounge area was cold and not very welcoming. Staff seemed in short supply and had to wait for service. All areas in need of re-vamp. |
4.5 |
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Heather
Mature couple
turriff,
United Kingdom
November 21, 2009
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Friendliness of staff and other residents The food was always just warm |
7 |
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Peter
Young couple
Manchester,
United Kingdom
November 21, 2009
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The staff were very helpful to all our needs and the room we had was lovely. The food servings were a bit small but the food that we did have was very nice. |
9 |
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Christine
Mature couple
swinton,
United Kingdom
November 18, 2009
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the food |
6 |
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Lindsy
Solo traveller
Silloth, Cumbria,
United Kingdom
November 13, 2009
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Convenience, good value 4 money receptionist not very friendly ! |
7 |
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Anonymous
Mature couple
United Kingdom
November 10, 2009
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Very friendly and efficient restaurant staff Public areas a bit shabby |
8 |
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Dale
With friends
shrewsbury,
United Kingdom
November 6, 2009
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food was good location excellent Hotel was dirty , shabby and run down. not enough staff. |
5 |
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Caroline
Young couple
heswall,
United Kingdom
November 4, 2009
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got married here 5 years ago so njoyed comin back late check in would be better 1pm, had to pay £20 extra for room at this time. |
7.5 |
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Craig
Young couple
montrose,
United Kingdom
October 31, 2009
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Booking into the hotel next door Everything |
2.5 |
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John
With friends
gedney, spalding,
United Kingdom
October 30, 2009
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the grounds were beauiful I booked in march and it didnt say tea & coffee wernt available. also floors creak from room above, and a lady tripped over the rips in the carpet, supprized you wern't sued |
5 |
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Paul
Young couple
Boston, lincolnshire,
United Kingdom
October 29, 2009
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Urmmmm.......Not a Lot! We had a good Wedding, Although that was down to the family making the best of it. Wedding meal was nice. Rude Arrogant Receptionist, Rooms Tiny and Shabby. Could do with a deep clean and new carpets and furniture. The main rooms in the hotel are at the side of the original building and resemble a old Travel lodge type building. |
2.5 |
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John
With friends
Fishtoft, Boston,
United Kingdom
October 29, 2009
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The male receptionist that greeted us was very pleasant and helpful. He geniunally seemed apologetic that we had to pay extra for the tea/coffee facilities. The hotel itself is a beautiful main building in a lovely location with modern box extensions. The reason we stayed at the hotel was to attend a wedding on site - which was fantastic & romantic. The dinner at night was good. When we got to the room, the tea/coffee was missing and we were charged £1.90 for this facility! The toilet in our room had been used and not flushed, there was no shower gel and the rooms were small. In the general areas the carpets were taped up & I considered them to be a dangerous trip hazard in places (I understand one guest did actually trip on the carpet during our stay). The corridor carpets were thread bare in places. Overall the hotel urgently needs a refurbishment and I would not recommend it until it has it. I consider the cost of £95/night high considering the extra charge for tea/coffee (although this did include dinner). The female receptionist was not very courtious at times and seemed very uninterested on check. |
4 |
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Robert
Mature couple
leamington spa,
United Kingdom
October 28, 2009
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Whilst only serving small portions and overly priced the food at the hotel was tasty and acceptable The hotel is very tired and in serious need of redecoration/refurbishment in al public areas. The carpets were so threadbare in the bar and particularly corridors they posed a serious health and safety risk, particularly to disabled visitors, which we were. |
5.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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