Gretna Hall Hotel

Friendly atmosphere, good value for money

The ensuite bathroom could do with a makeover

There was no directory of services available. A notice offering a 2 for 1 deal in resturaunt only available at time of check in was tucked away and not pointed out. The bar shut without warning even though there were residents still listening to entertainment in adjoining room.

the wedding venue and gardens were very nice.

staff diffuclt to understand and not very accomodating . carpets in halways were disgraceful and in some places dangerous. I am aware this is a point picked up on by guests for a long time now .we had a bar meal which was dry and the chips were not cooked properly . the drinks were extremely expensive charging £3.40 for a pint of soda water .

most relaxing.entertainment was was ok pity the residents did not get more involved.

lights in bathroom could be better.carpet in lower dinning room requires to be replaced

The grounds and the surrounding area.The breakfast was good with plenty of variety and food

I did not like the room which was small dingey and not very clean. .,The hotel itself was so rundown it was embarrassing. The eveni ng meal was awful especially my starter which I sent back but got no response fro the very surly waiter.

This reviewer provided a score but did not have any comments

Food was very good, grounds were attractive. General areas (bars lounges ) in need of urgent refurbishment/deep clean

Hotel very tired and in need of refurbishment, room facillities very poor

It was a convenient overnight stopping place at a reasonable price and near to the motorway.

It was so near to the motorway that the bedroom was never free from the sound of road traffic. It was a choice between being over-hot by keeping the window closed, or being deafened by the noise. Because of coach tour bookings, the restaurant service was unavailable to other guests and this too was a disappointment.

nothing, was happy to leave as soon as possible

As we set off from southampton at 4:00pm to come up to the hotel i phoned the hotel and told them we will be checking in late at night as we have about a seven hour journey ahead of us.The foriegn lady on the phone was very nice and said that they have a 24 hour reception and it will be fine to check in late.

The staff were very welcoming and supportive. They assisted in the smooth running of a family wedding ensuring that rooms were available for friends and family to get ready.

We stayed for two nights and found the Staff Friendly and Helpfull. Clean Rooms.A good selection of foods on the Menu.Good grounds for pohotographs.

The noise from the neerby motorway ( but thats not their problem)

The Gretna Hall Hotel was comfortable and relaxing.The ground floor room had a lovely view from the french windows over looking the garden. The staff were friendly and approachable, despite being busy catering for weddings.Evening meal and breakfast good and promptly served, we really enjoyed the short break.