Gretna Hall Hotel  

We stayed one night on our way South on a visit to family , the best thing about our visit was the extensive buffet breakfast , this covered all tastes and could not be faulted , in fact I have stayed in 4/5 star establishments when on business , that could learn a lesson there.

My single complaint , that was made to the Reception Desk was that Room 16's bathroom had a stale drainage odour in it and as and as a now retired Plumbing contractor , I can clearly state that within the Stack System Duct there is a leak , possibly not a very large one , but significant in that the odour could be offputting for other guests , it really does require investigation and elimination.

Beautiful hotel, perfect location and extremely friendly staff. We checked in at 1.30 am and the night porter came to the door to greet us as we got out our car. That’s what I call customer service! Wish we could have stayed longer. Will definitely like to stay her again.

Very friendly and comfortable with on site parking. We all enjoyed our stay.

The bedroom could do with re-decorating.

location very good, access good.

the breakfast was expensive as a extra

Friendliness of staff; accommodation; effecient service

Lovely wake up call was a personal knock on the door at 6am - very thoughtful as telephone may have disturbed others. I was staying there en route to south of England from far north of Scotland - usually stay on motorway at service station but it was full.

Reception un manned on both arrival and departure. No bath - I prefer a bath to a shower. I was sent a computer print out offering breakfast included - this was denied by reception guy - not what they do.

This hotel was great staff were so friendly and couldnt do enough for us,rooms wer nice and clean but maybe could do with tidying up the small details like grout and lights in tiolet but nothing major to spoil stay,hotel is in stunning grounds and its great seeing the blacksmiths and witnessing the weddings,food was amazing and mon-weds great deals on meals and sun cavery for £5 cant be beat,2mins walk to gretna gateway for designer shopping wife luved that and train station at bottom of hill for train to carlisle for more shopn only 10mins on train for £4 carlisle has everything u want,cant wait to stay here again very soon.

Amazing value for money! Buffet breakfast was amazing! Would recommend this hotel.

Room was small! Barely enough room to walk round it...but at the price I wouldn't complain. No other problems, lovely hotel.

Staff friendly. The cleanliness in the bathroom was good and bed linen clean and fresh. Lovely gardens and nice area. Not much noise at night affording us a good nights sleep.

Rooms a little dated but at the price we paid its a very minor thing.

We booked the hotel as my daughter had chosen to get married there. I personally did not have any problems but unfortunately my daughter and her fiance were spoken to rather rudely by one of the reception staff. (I do not know who this was). My daughter did complain and they received an apology, of sorts, from the person concerned. However, the rest of the party were treated with the utmost respect and the hotel went out of its way to make Anna and Mark's day one to remember. It was an amazing day,made better by the effort of your staff. Please pass this onto the staff concerned.

I would say that the hotel maybe is in need of some refurbishment, but this is not a complaint merely an observation.

Low price. Convenient staging point for a 400 Mile trip

Motorway noise. Seedy decor.in need of refurb•

Everything was fine about the hotel. The staff were excellent, the service was good and the comfort was excellent. I had no complaints about this whatsoever.

The cooked breakfast was not very hot. And I wasnt happy with the smoking policy. I felt it was too strict. In some hotels, especially in America and Canada, they give you the option of a smoking room, even though they have a smoking ban already. I felt unhappy about having to go down two flights of stairs, then through three sets of doors before I could have a ciggarette.