Greyhound Hotel  

The food was very good and staff attentive

On the first night we had a room over the pub at the front of the hotel by the main road which was very noisy and we had trouble sleeping. The next morning we asked and were moved to a different room in the hotel block which was fine.

The Hotel was surprisingly comfortable for the price and we will definitely go back when visiting family in the area. We didn't have a chance to eat at the welcoming bar, which appears to be widely used by locals, but will try to do so on another visit. The breakfast was well cooked.

Easy access to where I was working and carshalton rail station. Good sized, comfortable rooms, weel equipped. Free wif-fi was particualry beneficial. Good breakfast. I appreciated being able to leave papers for a colleague at the reception. I also liked the black and white photos of the locale scattered around the hotel and pub.All round a good value experience.

As I had a few bags the doors were rather heavy and awkward to negotiate, but it was only at the start and end of the visit and they were fire doors.

The most helpful and considerate people I've ever met. They treated me like family and were genuinely concerned about my satisfaction with everything they had to offer. I will definitely stay with them again.

Lovely hotel, very near train station with good access to London Victoria

The huge bed.

We would much have preferred to have been in the newer building instead of the rather run down first floor of the pub.

Friendliness of the staff. Always cheerful, willing and helpful. How nice to find a hotel that takes dogs and welcomes them.

A second plastic doorkey would be useful on the few occasions when one person goes out and the other remains in the room I.E. being left in the dark.

The staff were all friendly and helpful we particularly enjoyed meeting the publican we have also worked in the licensing trade for over 30 years so were enteratined and greeted well

We stayed in the main hotel and although the rooms were much larger they were dated and we could smell cigarette smoke. We viewed the other rooms and next time we stay will book in there

Location was fantastic, rural, but 1/2 hour from Victoria on the trains. Very easy and inexpensive to travel to the city.

Staff excellent, but not enough of them which could have reflected in poor service. However owning a freehouse myself understand financial impact on our type of business

The room was comfortable.

At breakfast the staff could have made it clearer what was available for breakfast, I didnt realise I had to cook my own toast.

Very comfortable, clean and quiet.

The breakfast staff were friendly but obviously overly busy, one person doing a whole breakfast serving on a weekend is not enough

We felt very disappointed with our stay and would not recommend it. Their website paints a lovely picture of the rooms and service available. Considering the price of our rooms i would definitely not say it was a value for money stay. The room was smaller than expected, the aircon did not really work, there was chipped and peeling paint throughout the room and bathroom, we were not offered newspapers or breakfast in our rooms (which I would expect as an option with the tariff being paid), there was no choice of hot breakfast just asked if we wanted a full English, and finally most surprisingly and disappointing our rooms were not cleaned each day. We were down for a family wedding, everyone else stayed at the holiday inn in sutton, we opted for the greyhound expecting to recieve a better service and quality of room, however it was the opposite and we regret not staying at the holiday inn.