Grey Street Hotel

Helpful staff when booking, I had concerns regarding previous bad reviews, Hayley on reception was most helpful and gave us a refurbished room - thanks!

On checking out we were told we would have to pay by the debit card we showed on arrival as if we paid by cash as we wanted, the cost of the room would be 'frozen' on my card for 7 days!!

The location is excellent being very convenient for the City and the local attractions.The Hotel is modern and well appointed.

Price & Location

Room was on the main corner & it was very noisy into the early hours. No drink other than Gin in the bar.Could have done with more reception staff at busy times.

It was handy for all city centre facilities.The girls at reception were extremely friendly and helpful.

Only one bath towel was given for the use of 2 people. The acoustics in the hotel are terrible. I thought the people in the room next door were in beside me. I could hear everything they did in the toilet.

Hard to say! The barman was sweet

Location - noise from nearby nightclubs and terribly creaky floors that meant a sleepless 4 night stay. Staff efficient but not welcoming (did not seem like professinally trained hotel staff). Told I'd have to wait 20 mins for hot breakfast as they had a convention in. Furniture in room tired.

We had a lovely room with three windows and it was fun to look into the street and watch what was going on and it's such a beautiful street with the bridge at the bottom and all that lovely yellow stone.

Not being able to open the windows because the noise would have been too much from the street. And nowhere to put your soap in the shower.

We liked the location very much. It was near the station, shops etc. The reception staff were very pleasant and helpful. Room was comfortable. I requested synthetic bedding and that was fine. Quality of bedlinen was good.

The restaurant was very disappointing.We went there on our first night as it boasted freshly prepared food etc. My husband's meal was inedible. The burger had been pre-cooked, the roll was stone cold, and the coleslaw luke warm. My meal was adequate but disappointing and pricey. We were offered 'olives and bread' to start and then charged a ridiculous amount. No manager was available when we complained although the price of the burger was knocked off the bill. As result of this disappointing experience we did not go for breakfast!

The location was very central, the staff were friendly. The breakfast (not included) was good.

The room was quite small. We think the room was clean but the cream coloured carpet was heavily stained. We mentioned this at reception and were told that it was about to be changed. Could have been offered a complementary breakfast to those staying in the rooms where the carpets were so marked. It should have been acknowledged before we went up to the room.

We stayed in room 25. A constant droning noise could be heard day and night. This did not allow us to sleep. I complained to the duty manager. He asked me what did i think was causing the noise. As the noise was obvious, and could be heard on the stairs, he was well aware of the cause. For that reason alone, I could not recommend this hotel.

The friendly efficient staff.

No handles for getting out of bath. Appalling coffee. Apparently there have been many complaints about that.

Staff were very friendly and helpful. The room was comfortabl

I could hear the guests in the room above me walking around. The floor was quite creeky

very comfortable bed, nice relaxed feel in the hotel and excellent location in the centre of the city

the room was small. The breakfast was disappointing.