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Show map Grosvenor House, A JW Marriott Hotel

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Newest reviews for Grosvenor House, A JW Marriott Hotel

  • Anonymous
      Qatar
    August 24, 2014

    the location

    very crowded , the rooms and the toilets wasnt clean

    6.7

  • Anonymous
      United Kingdom
    August 14, 2014

    How the staff deal with the guests

    7.9

  • Mohamed
      United Arab Emirates
    August 14, 2014

    location, staff

    cleanness slow service no free internet on rooms

    6.7

  • Hamad
      Qatar
    August 6, 2014

    The staff were friendly and front desk are providing service with smile. The location is excellent. The room size is good.

    The hotel is too old and needs good maitinance specially washrooms. There is No wi fi in the room! Getting hotel service i.e. Laundry or bell boy takes long time more than 20 min!

    6.3

  • William
      United States of America
    August 5, 2014

    The Steak House

    We were told our luggage was in our room. It was not. The power blew on Saturday morning to TV and air conditioning. Saturday night GE girl came at 6:25 pm for turn down, we said come back in five minutes. She never came back. We had a 6:30m dinner reservation at the Steak House, we didn't get our entrées until two hours later. Sunday morning we were woken up at 6:30 am by a bellman to get our luggage. We were nit even checking out that day! Sunday night the outlet to charge our cell phones, etc. Quit working.

    4.6

  • Ahmed
      Sweden
    August 5, 2014

    Location,staff,food

    Crowded.

    9.2

  • Kathryn
      United States of America
    July 28, 2014

    The location is ideal for anything you want to do in London. Grosvenor House is elegant and very comfortable. The saff are impeccable and that is not an exaggeration. They are warm, friendly, knowledgeable and truly want your stay to be everything you want. To be honest this is why we stayed at the JW Marriott and this is why we will return. We enjoyed the JW Steakhouse as a relaxing place to have a very good meal after a busy day when we just didn't want to go out again . Thank you for a wonderful stay.

    There is not one thing I can think of suggesting that you change or improve.

    10

  • Charles
      United States of America
    July 24, 2014

    Staff was polite and very accommodating. Be sure to include the executive lounge

    Nothing

    9.2

  • Paul
      United Kingdom
    July 24, 2014

    Very good service and quality of facilities

    Nothing

    8.3

  • Enas
      Bahrain
    June 25, 2014

    the lunage and the library

    i just love everything at Grosvenor House

    10

  • Alain
      France
    June 24, 2014

    It is not possible to reserve in club floor and they do not have club Salon. They replace Mini Bar instead of club Salon???

    6.3

  • Fahad
      Saudi Arabia
    June 23, 2014

    hospitality of staff

    location not good compared to price facility too old furniture old small rooms rooms decoration is not good, it gives sadness feeling

    4.2

  • Lewis
      United States of America
    June 22, 2014

    The service was superb. We especially enjoyed having breakfast overlooking Hyde Park each morning.

    9.6

  • Bandar
      Saudi Arabia
    June 20, 2014

    locaition

    6.7

  • Bev
      United Kingdom
    June 8, 2014

    upgrade to a suite which was very comfortable. Very smooth check in and check out and helpful staff.

    no explanation of where to breakfast.

    7.9

  • Shaikha
      Kuwait
    June 8, 2014

    Location and customer service.

    Price, and reception errors. Checkup is a must.

    7.9

  • Osama
      United Arab Emirates
    May 30, 2014

    For my needs the location, staff competence, hotel cleanliness and comfort

    The stairs leading from reception to JW Steakhouse are not practical for people who have prams

    9.6

  • Fahad
      Saudi Arabia
    May 28, 2014

    Location Friendly staff Room service

    Very bad mattress Exective club closed

    6.3

  • Turki
      Saudi Arabia
    May 25, 2014

    Location

    Very poor room located on a smoke floor even though I asked for noon-smoking room.

    5

  • Dalal
      Kuwait
    May 11, 2014

    A guy his name Roman he really helped us with every thing we've needed.. We liked the breakfast there.. The flower in the lobey..and The secutery.

    I did not like that the reception and the concerge were not too helpful, when we request any thing from them they do not do it quickly we should ask them more than once and to comfirm for the third time after that they do what we want. Also I did not like the smell in the floors between the rooms, and I did not like the late check out policy, they gave us just until 1 pm and we've wanted till 3 pm.

    5

  • Abdullah
      United Kingdom
    May 11, 2014

    The location was good, friendly staff

    Value for money is higher than what is offered, the furniture is old and room lacked modern facilities like other luxury hotels

    6.3

  • Mark
      United Kingdom
    May 6, 2014

    Every member of your staff were world class.

    Absolutely nothing!

    9.6

  • June
      United Kingdom
    May 2, 2014

    The function room was excellent and the food superb, Room 845; The bathroom was excellent and the bed linen beautiful.

    The room was very small for a superior room.I had asked for a large bed as my husband is 6ft 5 and 18 stone, the mattress was so soft we bounced in the bed every time someone turned over.It was dissapointing as my husband used to have financial responsibility for The Grosvenor in the Westminster Hotel days and we had fond memories.

    7.9

  • Christos
      Greece
    April 29, 2014

    great location

    8.3

  • Anonymous
      Kuwait
    April 29, 2014

    no free internet or wifi at rooms

    9.6

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