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Grosvenor House, A JW Marriott Hotel
Park Lane, Westminster, London, W1K7TN – Show map
Excellent location – rated 9.1/10! (score from 297 reviews)
Rated by guests after their stay at Grosvenor House, A JW Marriott Hotel.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Aug 30 at 2:28 PM from Qatar.
6 Reasons to Choose Grosvenor House, A JW Marriott Hotel
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Food & Drink
Restaurant, Bar, Breakfast in the Room
Wired internet is available in the hotel rooms and costs GBP 20 per 24 hours.
Free! WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is needed) and costs GBP 42 per day.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge in a crib.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Grosvenor House, A JW Marriott Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 297 reviews
Show reviews from:
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very crowded , the rooms and the toilets wasnt clean
How the staff deal with the guests
cleanness slow service no free internet on rooms
The staff were friendly and front desk are providing service with smile. The location is excellent. The room size is good.
The hotel is too old and needs good maitinance specially washrooms. There is No wi fi in the room! Getting hotel service i.e. Laundry or bell boy takes long time more than 20 min!
The Steak House
We were told our luggage was in our room. It was not. The power blew on Saturday morning to TV and air conditioning. Saturday night GE girl came at 6:25 pm for turn down, we said come back in five minutes. She never came back. We had a 6:30m dinner reservation at the Steak House, we didn't get our entrées until two hours later. Sunday morning we were woken up at 6:30 am by a bellman to get our luggage. We were nit even checking out that day! Sunday night the outlet to charge our cell phones, etc. Quit working.
The location is ideal for anything you want to do in London. Grosvenor House is elegant and very comfortable. The saff are impeccable and that is not an exaggeration. They are warm, friendly, knowledgeable and truly want your stay to be everything you want. To be honest this is why we stayed at the JW Marriott and this is why we will return. We enjoyed the JW Steakhouse as a relaxing place to have a very good meal after a busy day when we just didn't want to go out again . Thank you for a wonderful stay.
There is not one thing I can think of suggesting that you change or improve.
Staff was polite and very accommodating. Be sure to include the executive lounge
Very good service and quality of facilities
the lunage and the library
i just love everything at Grosvenor House
It is not possible to reserve in club floor and they do not have club Salon. They replace Mini Bar instead of club Salon???
hospitality of staff
location not good compared to price facility too old furniture old small rooms rooms decoration is not good, it gives sadness feeling
The service was superb. We especially enjoyed having breakfast overlooking Hyde Park each morning.
upgrade to a suite which was very comfortable. Very smooth check in and check out and helpful staff.
no explanation of where to breakfast.
Location and customer service.
Price, and reception errors. Checkup is a must.
For my needs the location, staff competence, hotel cleanliness and comfort
The stairs leading from reception to JW Steakhouse are not practical for people who have prams
Location Friendly staff Room service
Very bad mattress Exective club closed
Very poor room located on a smoke floor even though I asked for noon-smoking room.
A guy his name Roman he really helped us with every thing we've needed.. We liked the breakfast there.. The flower in the lobey..and The secutery.
I did not like that the reception and the concerge were not too helpful, when we request any thing from them they do not do it quickly we should ask them more than once and to comfirm for the third time after that they do what we want. Also I did not like the smell in the floors between the rooms, and I did not like the late check out policy, they gave us just until 1 pm and we've wanted till 3 pm.
The location was good, friendly staff
Value for money is higher than what is offered, the furniture is old and room lacked modern facilities like other luxury hotels
Every member of your staff were world class.
The function room was excellent and the food superb, Room 845; The bathroom was excellent and the bed linen beautiful.
The room was very small for a superior room.I had asked for a large bed as my husband is 6ft 5 and 18 stone, the mattress was so soft we bounced in the bed every time someone turned over.It was dissapointing as my husband used to have financial responsibility for The Grosvenor in the Westminster Hotel days and we had fond memories.
no free internet or wifi at rooms
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