Grosvenor Hotel Rugby

It was close to the area where i wanted to be.

breakfast was very good,nicely cooked.

room we were given had not been cleaned when we arrived,had to transfer to another.

It was in the locality I wanted, the staff was friendly and helpful, Good value for money. Notwithstanding a party in the hotel it was very quiet.

When I arrived the lighting had fused and I had to be shown to the room by a member of staff. The hotel has been in the process of refurbishment since January 2009. There was no tablet of soap in the room but there was shower gel and shampoo. Eventually soap was provided.

location and car park

Very little apart from responsiveness to lowering volume of TV in bar.

The dirty cracked windows, the curtians falling off the rail. The semlly corridors, mainly damp. The cold atomspere of public rooms and the stained rusty waste bin in bathroom. The response of the staff on check out was not apprecipated. Never will stay again.

Convenient for Town Centre. Excellent Breakfast.

Good Hotel let down by a few things - room could have been cleaner, no hairdrier, no bedside lights, no bath size towels.

Very friendly staff, nice bar, central location.

Sheets stained and definately not changed from previous residents??? Late and tired when I discovered this and slept outside covers rather than complain as no-one available to change same at 2.00 a.m. Breakfast half cooked and service very poor; we had to go to next table for butter, salt, pepper etc. Maybe we should have complained more.

Check in was easy, staff friendly. I asked advice about a town centre location and was given very clear directions

The dining room and whole dinner experience. THe dining room is not minimalist it is 'bare'. No atmosphere whatsoever, very cold and unwelcming. The food was only alright. Many of the items on the menu were spicy and I can't eat spicy food. I chose a simple meoln starter only to be told they did'nt have any!!! For my second night I picked up bits and pieces from the local asda and 'picniced' in my room rather than eat in the dining room.

Superb value for money hotel,, jas hotel employee could not do enough for you very helpfull

The staff were very helpful, we were made to feel welcome. The breakfast was very good. The rooms were clean and comfortable.

No bath towels in our room.

The staff were quite courteous and our rooms were upgraded from singles to doubles, but the place needed refurbishing. The bed was comfortable. There was a questionnaire, which I completed.

I am walking-disabled, and requested a room that didn't require many stairs for access. However, when we arrived the rooms were up three flights, and the hotel had no lift. I managed with difficulty, and dread to think what would have happened in the event of a fire. The en-suite bathroom lacked a tooth-mug/glass for mouth rinsing, and the wc had a slow leak from below the pedestal, as I discovered when I nearly slipped over in bare feet during the night. The shower had no rubber safety mat or grab rails, so I didn't venture to use it. The bar and restaurant were very bleak, and the dinner menu more pub than hotel. At breakfast we were presented with a single cup of tea, not a pot - company policy, apparently!

The hotel was very welcoming, and on the whole well appointed. It was all that we wanted for our stay.

The bathroom fittings were a bit jaded, but I think the hotel was being refurbished.