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Newest reviews for The Grosvenor Arms

  • David
      United Kingdom
    27 August 2014

    The hotel had recently undergone a major refurbishment, very tasteful, creating a relaxed, clean and friendly environment. Staff all polite and helpful.

    Bathroom beautifully refurbished, however, not so good from a functional point of view, the deluge shower had a glass with no door, hence, a wet floor to share! Also having only a deluge shower gave little option on washing your hair ! A wall mounted hand shower would have been a nice option.

    8.3

  • Colin
      United Kingdom
    24 August 2014

    The staff were very friendly and helpful, the food excellent, bar delightful, absolutely spotless perfect location

    Nothing

    10

  • Richard
      United Kingdom
    23 August 2014

    Great location and a wonderful place to stay

    10

  • Anonymous
      United Kingdom
    10 August 2014

    Breakfast

    Lack of seating in the bar area

    9.6

  • Anonymous
      United Kingdom
    3 August 2014

    This is a fabulous hotel - the food is superb, the staff are extremely welcoming and the decor is incredible. We had an amazing time!

    We loved everything about this hotel and can highly recommend it!

    10

  • Peter
      United Kingdom
    29 June 2014

    Very friendly staff, good food, breakfasts in particular were excellent. When I had an issue with our room (cracked basin and poor shower screen) while it was not corrected a reduction was made on the bill and great courtesy was shown to me. Excellent response.

    It was a pity that we had a cracked basin and using the shower meant flooding the floor when everything else was excellent. With a quality hotel like this the room should not have been used or offered at a reduced rate until the bathroom had been dealt with.

    9.2

  • Beverley
      United Kingdom
    24 June 2014

    Central location, outside courtyard, roomy interior of bar & dining area.

    No parking facilities, our room size & facilities were definitely not worth £150.00 pn, breakfasts were not cooked to required needs, late night noise from village heard clearly in the front rooms so could not open window on warm nights & no lifts for the elderly or disabled.

    5.8

  • Paul
      United Kingdom
    13 June 2014

    Design, quality of goods, space and comfort

    9.6

  • Gloria
      U.S.A.
    1 June 2014

    Excellent staff, great directions to wonderful walk, calmed me after harrowing ride and being lost, so sweet, just the best. Loved the wooden horse, interesting zinc table, view from our third floor room. Very helpful staff, all so sweet and friendly.

    nothing to say here.

    10

  • Anonymous
      United Kingdom
    28 May 2014

    Tea and coffee making facilities

    9.2

  • Rebecca
      United Kingdom
    13 May 2014

    ROOMS AND DECOR WERE LOVELY,STAFF WERE ALSO VERY FRIENDLY AND HELPFUL.

    OUR ROOM LOOKED OUT OVER THE COURTYARDWHERE PEOPLE WERE SMOKING AND WAS VERY NOISY WITH PEOPLE COMING AND GOIN LATE INTO THE EVENING .

    7.9

  • Clare
      United Kingdom
    1 May 2014

    -Location is perfect, beautiful town and easy to get to lots of interestig places - Loads of good restaurants in Shaftesbury - Interior design of the hotel is fantastic

    - The hotel is more style than substance - Service is really hit and miss, the staff need retraining, breakfast wasn't explained, green tea wasn't included in the breakfast which I would expect from a hotel of this quality, toast was offered one day but not the next, same with juice, coffee had to be sent back as it wasn't made properly.. - Our room was tiny, we got a discount on booking.com I would have been mortified if I'd pay full rate - Some staff were snooty which always surprises me when people choose to work in a customer service industry - Could be a great hotel but needs to improve on the basics

    6.7

  • Jill
      United Kingdom
    21 April 2014

    Decor lovely, room comfortable and quiet, food and service outstanding. Located very close to hovis hill and the abbey. Parking could be An issue but wasn't for us that night. Staff could not be more helpful. Will return

    Parking

    9.2

  • Peter
      United Kingdom
    18 April 2014

    My reception was cheerful, pleasant and polite. I was treated with courtesy and my bag was delivered to my room. My room was superbly spacious and clean. The bathroom was exceptional in every way. The Wi-Fi was so intermittent as to be non-existen. I did complain and efforts were made to remedy this but to no avail. I spoke to a friend who also stayed there and he stated that he had no Wi-Fi at all and had to complain without success.

    Thought that the service in the restaurant was poor. My starter and main were barely warm and the delay in delivering my order was unacceptable. Breakfast was even worse - very poor service indeed. The Wi-Fi is very poor throughout..

    6.3

  • Anonymous
      United Kingdom
    9 April 2014

    Nice room with good bathoom especially shower. Hotel has been thoughtfully updated and has much to offer. Inner courtyard area will be nice in summer! Bar has good comfortable seating and food in restaurant good.

    Food and wine perhaps a bit pricey for Shaftesbury.

    9.2

  • Anonymous
      United Kingdom
    9 April 2014

    Service, food and quality of decor.

    Nowhere to put anything in the bathroom. Trendy and inflexible tap and shower head.

    7.9

  • Anonymous
      United Kingdom
    22 March 2014

    The breakfast was very good. Perhaps an addition of fresh fruit on the table would make it excellent.excellent bedding and comfortable beds.

    The restaurant meal of wild boar and ballotti beans wasn't very adventurous and there were too many beans. It needed some kind of purée to make it more interesting. An expensive bean meal.

    9.2

  • Julie
      United Kingdom
    4 February 2014

    Staff rooms, food evrything about it very professional

    nothing

    10

  • Karen
      United Kingdom
    5 January 2014

    the receptionist was lovely just enough information as seasoned travellers and horrendous journey down.russell seemed to be everywhere and very helpful, just a few extra staff to take the pressure off them would help.beautiful hotel many guests on the saturday night all seemed happy.

    busy breakfast, same receptionist and russell serving us throughout,we had all the time in the world but if rushing to organised event ie wedding we would be late and inconvenianced

    9.6

  • Stephanie
      Ireland
    1 January 2014

    I booked this as a christmas gift and the staff could not have been more helpful in assisting me with everything i needed - including recommending a beautiful restaurant in the centre called chutneys. The couple whom i booked it for had such a pleasant and relaxing stay. Thanks to all at this wonderful establishment for this. Happy New Year!

    10

  • Marcel
      Netherlands
    20 December 2013

    Excellent service from a young and dedicated team of hospitality professionals.

    10

  • Karen
      United Kingdom
    3 December 2013

    The decor of the whole hotel.

    The service. No food later than nine on a Saturday night. No room service. Staff not totally happy to serve coffee late etc.

    7.5

  • Anonymous
      United Kingdom
    3 December 2013

    Excellent service and welcoming staff. Room was very comfortable. Food was great - both evening meal and breakfast. Evident they use quality ingredients and products.

    No lift to rooms but it's fine if you're able to climb a couple of sets of stairs. TV in room a touch too small - couldn't read text on the screen when sat on the bed.

    9.6

  • Peter
      United Kingdom
    18 November 2013

    Welcome,style,decor,room,restaurant,bar,breakfast and service

    Nothing

    10

  • Nigel
      United Kingdom
    12 November 2013

    Recently redecorated and well equipped. Very good restaurant with an excellent full English breakfast

    Uneven slopes to stairs, a bit tricky using crutches

    7.9

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