Guest Lodge Penzance  

The bed was broken when we were there, making those big noises when you sit on it. We therefore asked to change room from the reception but the girl there is not helpful at all and lied to us saying there is no other room available. I guess she thinks that we are just making trouble for her which is very rude as why do we want to change to another room if the bed is ok? Specifically it is not likely that any of their other bedrooms will be different? She then sent the facility manager to come and check and he realised that we are telling the truth that the bed is broken. So he accepts to put us in another bedroom. He is friendly after finding out that we didn't lie but we are extremely unhappy with the way we are treated (the staff lied and not being helpful). We feel that as a guest we are totally not being trusted there and it takes us about an hour and a half to get all these things sorted out. You can imagine how frustrating the whole process is.

We only stayed at Guest Lodge one night as we were crossing to the Isles of Scilly, but we visited Mousehole and we were very comfortable and pleased to get such good value.

Was very clean, conffortable and with coffie facilities and a fridge was available in the room,

No reception, you have to check in the next door hotel, and we never saw any staff

Cleanliness and decor were lovely; room a little on the small side but ideal for just getting your head down.

The room was beautifully decorated (but quite feminine!) with a very comfortable bed and best of all - a bath! Loved the huge white towels, as well. We had a double room with a large balcony facing the sea. As we turned up before check-in time and had some time to wait for our bus after check-out, we were able to leave our luggage at reception free of charge.

When we first arrived at 1pm, we were told our rooms would not be ready for another hour (check in time is from 2pm). We came back at 2.30pm and when I asked the receptionist if our room was ready, I was given a very unapologetic "no". I kicked up a bit of fuss and another member of staff suddenly appeared with our keys. I did not appreciate the receptionist's attitude but found the other members of staff friendly and helpful. The worst thing was probably the tv reception in our room. There were very few channels and those that we had did not have clear reception and the static noise was so loud, we couldn't bare to have the tv on at all. Another problem was not being able to leave the window open to air the room while we were not there as we had a balcony door that could have been accessed by the rooms either side.

We had a good night sleep and a hotel is a good value for money, it is also located very near to the sea.

Plastic forks for the tea, there were no spoons, water in the shower was very hot.

Good Price.

Room was very small, no parking.

helpful staff and many tv channels

it would be better if the kettle is cleaner. and my concern about the security is whether the number will be changed each time after the former guests leave.

Rooms were very clean and as described on the website. Adjoining hotel staff were very friendly and helpful. Excellent location just off promenade and beside a bus stop if you travel without a car.

We are very happy Everything was good ,,,,, Good location ,,,,clean small room ,, Tv ,,shower clean ,,

Frige is not clean ,,small windows,,,

Extreme cleanliness, good position in front of the beach

We found it a clean, comfortable budget hotel in a prime location at the fringe of the town. The rroms were a bit cramped but were able to use the generous lobby to relax.

There was no internet access in the rooms, We had to go to the sitting room of the adjacent guest house for this service.