The Gatwick White House Hotel  

The room was comfortable and value for money. It had a courtesy coach to Gatwick airport which was useful for an early flight

Service in the restaurant in the evening was slow and there was very little choice of dessert

It was close to Gatwick airport and the breakfast was actually pretty good.

Everything was very old, lugging suitcases up and down narrow staircases was not fun. The only reason we stayed here was because we were leaving London the next morning from Gatwick!

Only 1 towel in bathroom in our triple room

Very disappointing, terrible breakfast and fleas found in the premises.

Run down.

I only stopped over at night and at that price it was great value for money. The staff were great and the room had tea/coffee facilities and clean towels with soap in the shower. The bed wasn't the most comfortable in the world but just for one night it was fine.

Comfortable beds. Friendly staff. Location to Gatwick airport. Mini bus to Gatwick. Breakfast. Clean. Value for money.

Breakfast finished at 8.30am. Check out by 10.00. Far too early for a Sunday afternoon flight departure. Occasionally noisy due to other guests. Would recommend to others provided that they had early flights.

It is a budget accommodation and you do receive what you pay for. Very convenient as it is located close to the airport. Also, a little village (Horley) where it is located is very nice too.

We had to wait for hotel shuttle pick up for about 40 minutes although we were told it will occur in 15-20 min. Upon our arrival in the hotel (wet and tired), we asked to be able to come down and make a payment in the next 30 minutes instead right now but that was refused which was seen as a very poor customer service.

Friendly, nice food, good service, clean

My brother stayed at Gatwick White House Hotel on 13 January 2012 before travelling to Canada the next day as it was closest to the airport. I choose it for him as a leaving present, as I felt it would be of reasonable standard being a 3 star hotel and would be a convienient to get to Gatwick airport. Unfortunately we were very disappointed. I had trouble explaining to the staff that i would be paying for the booking with my card beforehand and not my brother and spoke to several members of staff before the message got through. The staff had agreed that the shuttle to the airport would be included in the price i had paid (£33.00) for 1 night as courtesy because of the trouble i had with the booking. When my brother got there they asked him to pay for the shuttle service. They agreed to wake him the next the day with a wake up call and this call was very late. Unfortunately as he had to ask for this favour as he did not have an alarm clock to hand. He had to rush out and did not partake in the breakfast. His feedback was that the room was dirty and the bathroom filthy and the staff not cooperative. My brother would not recommend this hotel to anyone and has specifically asked never to book him there again. Sorry for the poor feedback. I feel sorry that my brother was so uncomfortable at the hotel and feel disappointed that my present to him was such a let down.

I always stay here when I have an ealry flight from Gatwick. It's modest, economic, and the staff are very nice.

This isn't a compaint, it's a suggestion. Please have the pick-up locations stated in the confirmation of booking that the traveller will carry with them. It should state which bus stop the hotel shuttle will pick from for each of the two Gatwick terminals. I had a long and tiring haul with my luggage which could have been avoided if I had known this information. Thank you..

You know exactly what you are getting: a clean, comfortable room; somewhere safe to leave the car during your absence; transport to and from the airport when you want it. You get all this, plus helpful staff and at a reasonable price. Thank you.

Very good price, it includes a free shuttle service to gatwick airport

It was close to Gatwick airport and I had an early flight to catch.

It was satisfactory for my needs